Daily buffet breakfast (AUD 38 per person)

Reviews of Novotel Sydney Darling Square

4.5 out of 5
Novotel Sydney Darling Square
17 Little Pier Street, Darling Harbour, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 981 reviews" "
Rating 8 - Good. 328 out of 981 reviews" "
Rating 6 - Okay. 61 out of 981 reviews" "
Rating 4 - Poor. 29 out of 981 reviews" "
Rating 2 - Terrible. 13 out of 981 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bigyan

Traveled with partner
Did not like anything
Stayed 6 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent 6 days at the Novotel DS. We found it very convenient for getting around whether we were walking or taking the LRT or train, (short distance to walk) The Saturday night fireworks on the harbour which are less than 5 min walk away is not to be missed. The staff were very courteous and helpful as well.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jun

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Chinatown, dining, public transportation and shopping.
Stayed 4 nights in Mar 2024

10/10 Excellent

Linda

Very clean out front, VERY nice staff.
Stayed 3 nights in Mar 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I changed my booking from a different hotel to this one because of the swimming pool. Swimming pool was closed for maintenance. Would have been nice for them to mention this on the site. I was not able to pay using the debit facility on my card, but had to make payment as creditcard to incur the service fee. Was in a great location with plenty of places to eat.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean and staff super helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicolai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for my first time in Sydney!
Stayed 5 nights in Feb 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy stay, very flat to walk about the area. We stayed here to visit the museum which was a short taxi ride away. Very convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Kitosh, Ringwood East

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service
The only negative was the bed , it was too soft !
Stayed 2 nights in Feb 2024

10/10 Excellent

Imre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the key to this hotel, right in the middle of everything. Easy access to all transport options.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zoraida Macamay and Dan Reynald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stone throw away from famous Sydney attractions, and very nice restaurants around .
Stayed 2 nights in Jan 2024

8/10 Good

Yoshie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very closely dining area at China town.clean room and staff are very friendly
Stayed 2 nights in Jan 2024

8/10 Good

PETER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked how the place was peaceful and how it was a good space to be in. Thank you for the service and a good night sleep.
Stayed 1 night in Jan 2024

8/10 Good

Kim Marie

Liked: Cleanliness, amenities, property conditions & facilities
I liked it was close to ICC. Ilike the pink floers of the cyprus trees.
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa Leigh

Liked: Cleanliness, staff & service
The staff were very good, very attentive and nothing was too much trouble. Very pleasant stay.
Stayed 2 nights in Jan 2024

8/10 Good

Navneel, Truganina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and easy access to restaurants around. Hotel had only one pool with too much chlorine smell so couldn’t go there. No spa and anything special for kids. If coming alone or with partner is good for a night or two as nice restaurants around and easy access to ICC Sydney if attending an event.
Stayed 2 nights in Jan 2024

10/10 Excellent

Melinda Gaye

Liked: Property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was nice and clean staff was polite and hotel is close to all amenities especially McDonald's, restaurants, cafes very convenient! that's what I liked most everything was walkable we we stayed. I totally recommend Novotel at Darling Square!
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher, Stockport

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2024

10/10 Excellent

Jaspreet

Stayed 3 nights in Jan 2024

10/10 Excellent

Jose Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

4/10 Poor

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Had an issue with pricing on arrival, Expedia needs to fix this problem, said one price then when we arrived at the hotel it was a different price. The receptionist was rude when I bought this issue up. Booked 3 rooms, one of the rooms had snacks and bottles of water, when asked the receptionist if the other two rooms could have a bottle of water she responded no you need to buy it through room service. Terrible. Can't even give your guests complimentary water. Would not recommend nor will we be staying again which is a shame because the location is perfect
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

10/10 Excellent

yun xuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay but the room has poor soundproofing.
Stayed 7 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and Tidy with plenty of dining options only a short walk away.
Stayed 1 night in Dec 2023

8/10 Good

Giovanni

Stayed 3 nights in Dec 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Henry

Stayed 4 nights in Dec 2023

8/10 Good

Gregory Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Response from Meyke on Nov 23, 2023
Dear Tiffany,Thank you for the 5star rating on this review, we love it!It is wonderful to hear you had an enjoyable stay and our service has exceeded your expectations.We look forward to welcome you back for another pleasant stay. Warm regards,

10/10 Excellent

Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. As was the staff. Was only surprised that the bar shut at 9pm on Friday night.
Stayed 2 nights in Nov 2023
Response from Meyke - Reservation & Guest Experience Executive on Nov 16, 2023
Dear Maree,Thank you for your feedback. We are glad you enjoyed the hotel's location. Thank you also for commending our staff ,I will forward your lovely comment to our team. Our Lobby bar will be closed early if it is not busy however, Our Pumphouse Restaurant and Bar is normally open until late on Fridays or Saturdays.We look forward to welcome you back in the near future.Kind Regards,

10/10 Excellent

Stuart

Stayed 2 nights in Nov 2023
Response from Meyke - Reservation & Guest Experience Executive on Nov 16, 2023
Dear Stuart,We love the perfect score on this review, thank you for this. Trust you had a wonderful stay with us.We look forward to welcome you back at the hotel soon.Kind Regards,

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in having a meeting in Sidney’s ICC.
Stayed 5 nights in Oct 2023
Response from Meyke - Reservation & Guest Experience Executive on Nov 16, 2023
Dear Josefina,Thank you kindly for your feedback. We are glad you had an easy stay especially when you attended your meeting, our location is definitely is an ideal from Sydney International Convention Center.We look forward to welcome you back on your next business trip.Kind Regards,

10/10 Excellent

Andrew, Manukau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Would highly recommend
Stayed 3 nights in Oct 2023
Response from Meyke - Reservation & Guest Experience Executive on Nov 16, 2023
Dear Andrew,We love your review, thank you for sharing this wonderful feedback and also future recommendation for our hotel.We look forward to welcome you back on your next stay.Warm regards

10/10 Excellent

Roana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and accessible to the various well known spots of Sydney
Stayed 2 nights in Oct 2023
Response from Meyke on Nov 16, 2023
Dear Roana,Thank you so much for your 5 star review, we appreciate your positive feedback. It is great to know that you enjoyed our location in the heart of Darling Square.We look forward to welcome you back soon.Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 19, 2023
Dear Valued guest,Thank you for the perfect score on this review, we really appreciate it. We trust you had an enjoyable stay.We look forward to welcome you back.Kind Regards,

10/10 Excellent

Kaitlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the so we're all the staff.
Stayed 1 night in Oct 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Kaitlyn,Thank you very much for your wonderful review. We are pleased you enjoyed our room and our staff have made your stay easy. Once again, we appreciate you in taking the time to share your experience.We look forward to welcome you back.Warm regards,

10/10 Excellent

Nathan

Stayed 3 nights in Sep 2023
Response from Meyke on Nov 16, 2023
Dear Nathan,Thank you for the perfect score on this review. Trust you had an enjoyable stay.Looking forward to welcome you back on your next visit.Best regards

8/10 Good

Shimon

Stayed 3 nights in Sep 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Shimon,Thank you for sending us your positive score on this review. Trust you had an enjoyable stay.We look forward to welcome you back soon.Kind Regards,

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked 2 x twin beds which my booking confirmed and when I arrived there was 2 single beds in the room
Stayed 2 nights in Sep 2023
Response from Meyke on Oct 19, 2023
Hi Alan,Thank you for your feedback. Our Superior Twin does feature two single beds. We do not have any rooms with two double beds. We look forward to welcome you back on your next visit.Best regards,

10/10 Excellent

Phebe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice now and both times have been excellent. My booking was for 3 people and staff were very helpful in making sure an extra sofa bed was included in our room, which was also well maintained. Short walking distance to ICC and many places to eat nearby, so a very convenient location. We'll definitely be back again!
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Phebe,We were thrilled to receive your 5 star review. It's lovely to read that both of your stays were comfortable and enjoyable. Thank you again for taking the time to share your lovely feedback.We look forward to welcome you back for another pleasant stay.Best regards,

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is located close to shopping area and Darling Square. Very cool area!
Stayed 2 nights in Sep 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear JoelleThank you for taking the time to share your lovely review. It is great you enjoyed your time at the hotel and Darling Square precinct. The vibrant Darling Square is a perfect home base for exploring all that Sydney has to offer. We look forward to welcome you back on your next visit to Sydney.Best regards,

10/10 Excellent

Qingyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel for travellers. I like its convinent location and warm services.
Stayed 4 nights in Sep 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Qingyu,Thank you for taking the time to share your positive feedback, we are thrilled to hear you enjoyed our location and our service has exceeded your expectations.We look forward to welcome you back on your next visit to Sydney.Best regards,

2/10 Terrible

Lakshmi

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel location was great but the Manager attitude was very bad - our room AC was very noisy while running, couldn’t sleep the full night, when reported his attitude was very bad and no proper customer service at all .his option was to give us ear plugs to sleep ……Felt it was a let down .
Stayed 1 night in Sep 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Lakshmi,Thank you for sharing your feedback with us. It is great you enjoyed the hotel's location. We apologized for the shortfalls you experience during this stay. As the hotel was in full capacity for the room type booked on the night, there were very limited options could be offered.Thank you again for bringing these concerns to us and I have shared them with our Front Office Manager to review with the team.If we will have the opportunity to welcome you back, please do not hesitate to contact us directly at the hotel.Kind Regards,

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful Room very clean and bed comfortable
Stayed 1 night in Aug 2023
Response from Meyke on Oct 12, 2023
Dear Rose,Thank you for sharing your lovely feedback. We are pleased to read that our clean room and friendly staff have made your stay easy and comfortable.We look forward to welcome you back on your next visit to Sydney.Best Regards,

10/10 Excellent

Rhys

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Nice tidy property, close to ICC and Darling Harbour.
Stayed 2 nights in Aug 2023
Response from Meyke - Reservation & Guest Experience Executive on Oct 12, 2023
Dear Rhys,We appreciated your lovely review. It is a pleasure to hear you enjoyed our hotel and location. Thank you again for sharing your experience and We look forward to welcome you back soon.Best regards,