Ratings based on 4,798 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
It is in the middle of everything, close to the Capitol, UTS, next to many great restaurants and shops. Can't recommend it higher.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Child friendly

Posted Jul 19, 2015
My boys loved the gym and the very warm rooftop pool. Breakfast was delicious. Great central location with no traffic noise. Peaceful nights sleep.
Comment from Hotel Management
Jul 22, 2015 by Sarah, Hotel Management
Dear Sue, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. It is wonderful to hear that you and your family could enjoy a pleasant stay with us and I am glad to hear that you sons could enjoy our pool and gym. Thank you once again for your review and I look forward to having the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 19, 2015
A pleasant experience at a decent price in Sydney .
Comment from Hotel Management
Jul 22, 2015 by Sarah , Hotel Management
Dear Traveler, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, it is always a pleasure to receive positive feedback from our guests. I am happy to hear that you could enjoy a pleasant stay with us and I look forward to having the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to things

Posted Jul 17, 2015
Hi this hotel is excellent close to many activities and china town and paddy market Thanks
Comment from Hotel Management
Jul 22, 2015 by Sarah, Hotel Management
Dear Traveler, Many thanks for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated. I am happy to hear that you enjoyed our convenient location, I do hope that you had time to experience much that Sydney has to offer. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel staff Are very friendly and helpful

Posted Jul 5, 2015
Extremely comfortable bed the staff made us feel very welcomed and were very helpful with all our questions
Comment from Hotel Management
Jul 7, 2015 by Sarah , Hotel Management
Dear Traveler, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. I am happy to hear that you could enjoy a comfortable stay with us and that we could assist you with all of your questions, I will pass your wonderful feedback on to all of our team members. I do hope that we will have the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
1 out of 5
by A verified traveler

Posted Jun 16, 2015
Very bad staff, room and overall service. no internet 19.95 charged for 5min internet usages, room was not vacuumed or rubbish bin was not changed since last guest left.
Comment from Hotel Management
Jun 30, 2015 by Sarah, Hotel Management
Dear Traveller, Thank you for taking the time to write this review regarding your stay at Novotel Sydney Central, all guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities. I would like to take this opportunity to apologize for the issues you experienced during your stay with us. Your comments are greatly concerning for me, I will pass your feedback on to our Executive Housekeeper to investigate why your room was in such a state. Regarding our internet pricing, we most certainly do not charge 19.95 for only 5 minutes of usage and I am terribly sorry, I will personally look into this issue. Thank you once again for your feedback and for giving me the opportunity to rectify this issues. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Ckean comfortable room

Posted May 10, 2015
Good centrally located hotel. Clean, comfortable room. Good buffet breakfast
Comment from Hotel Management
May 13, 2015 by Sarah , Hotel Management
Dear K, I would like to take this opportunity to thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central. I am happy to hear that you enjoyed a comfortable stay with us and started your day with our delicious buffet breakfast. I look forward to welcoming you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from canberra

nice hotel, very central

Posted May 1, 2015 on Wotif
Pros: central to most things, easy to access and exit from. Car parking facilities
Cons: air conditioning could be quiter
Location: china town is very close as is the CBD
I found the hotel nice, clean and friendly staff. Close to the CBD, everything I wanted to do was in walking distance.
Comment from Hotel Management
May 4, 2015 by Sarah, Hotel Management
Dear Lisa, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to write this review, your feedback is very much appreciated. I am happy to hear that you had an enjoyable stay with us and that you found our location to be convenient for your needs. I do hope you had time to explore all that Sydney has to offer. Kind Regards, Sarah Connelly General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 29, 2015 on Hotels
Comment from Hotel Management
May 1, 2015 by Danesh, Hotel Management
Dear Traveller, Many thanks for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central. I trust you enjoyed your stay with us and I look forward to when you stay with us next, hopefully one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Glenmaggie Vic

Top marks to the staff at this hotel

Posted Apr 28, 2015 on Wotif
Pros: Staff, decent size rooms
Location: Darling Harbour a short stroll away, rail station even closer
This hotel is one of the standout hotels we have stayed in. Reasonable rates above average rooms, location and we cannot praise the staff highly enough. All in all we hade a wonderful stay and most certainly will be staying here again Thankyou for making our stay in Sydney so awesome
Comment from Hotel Management
May 1, 2015 by Sarah , Hotel Management
Dear Dalenjules, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide such a positive review regarding your stay with us. I am glad to hear that you had a wonderful stay with us, I have happily passed your comments on to all of our team. Thank you once again for a review that was a pleasure to read, I look forward to when you come back and stay with us again. Kind Regards, Sarah Connelly General Manager