Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Great hotel in a great location

Posted Jul 26, 2014
Pros: Breakfast service, friendly staff, clean rooms,
Cons: Accessibility ramp for easy luggage handling in/out of hotel at front entrance (Though there is one to the side, adjacent to Wilson Parking)
Location: Close to Chinatown, centrally located in Sydney City so shopping is plentiful, easy walk to Central Train Station
As a regular visitor of Sydney, I mainly catch the train into Western Sydney to visit family and friends. Not keen on seeking accommodation in Western Sydney, this hotel was a great and cheap source of accommodation. Location wise, a couple of minutes away from Chinatown, convenience in reaching the main source of shopping along Pitt/George Streets and to Central Train Station. Hotel and its service was nothing extraordinary if its just a place to rest. They also serve up an awesome breakfast service!
2 out of 5
by A verified traveler from Gold coast

Hotel is definitely not a Luxury .

Posted Jul 21, 2014
Pros: Not really anything
Cons: Needs a spring clean ,a paint job, and some freshness.
Location: Darling harbour ,China town
Lobby was smelly. Not luxurious at all. No atmosphere.
4 out of 5
Recommended
for Families
by A verified traveler from Canberra

Nice hotel close to China Town and Paddy's Market

Posted Jul 18, 2014
Pros: Breakfast free including hotel fee Close to the car park Comfortable for family to stay
Cons: Check-Out was slow due to lack of staff members Opposite building was close enough to see our room - We always closed curtains at all times
Location: Shopping at Paddy's Market Close to Darling Harbour and World Square
My family and I stayed there very well. Swimming Pool and Gym were good. My family enjoyed full buffet breakfast every morning.
Comment from Hotel Management
Jul 21, 2014 by Danesh, Hotel Management
Dear Jo, Thank you for your review. We are glad to read about your positive experience with us and we hope to see you soon. Yours Faithfully, Sarah Connelly, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location, near Sydney Central Train Station

Posted Jul 3, 2014
Pros: Very clean rooms and have rooms which could accomodate 2 adults & 2 children comfortably.
Cons: Provide more signage to guide drivers or people to locate the hotel more easily, especially useful to someone going there the first time.
Location: Very near to Sydney Paddy's Market. Can shop for clothes and many other accesories. Can also take the tram to Fish Market to enjoy good seafood.
Nice and friendly hotel staffs which made our stay a very memorable and pleasant one. Good breakfast spread.
Comment from Hotel Management
Jul 10, 2014 by Danesh, Hotel Management
Dear Garrett, Thank you for your time to post such a nice comment. I will share your review with my team. We hope to see you soon. Yours Faithfully, Danesh Bamji General Manager
5 out of 5
Recommended
for Everyone
by Jules from Dubbo NSW

Great location in the middle of Chinatown

Posted Jul 1, 2014
Pros: Modern d├ęcor, staff a really friendly and helpful, buffet breaky terrific as is the central location, parking onsite is great too
Cons: Rooms were well laid out bathrooms a bit pokey and beds too soft for me
Location: Easy walk to Chinatown with tons of eateries, Darling Harbour easy walk as is George St and the Capitol Theatre
Great location in the middle of Chinatown easy walk to Broadway and Darling Harbour. Hotel staff were fantastic and the buffet breakfast really nice. We enjoyed our stay and would come again if in Syndey. Expedia is fantastic!
Comment from Hotel Management
Jul 2, 2014 by Danesh, Hotel Management
Dear Jules, Thank you so much for your 5-star review! I really appreciate your comments regarding our staff, buffet and central location. We'd love for you to stay with us again on your next visit to Sydney. Yours Faithfully, Danesh Bamji General Manager
5 out of 5
Recommended
for Everyone
by caroline from mt surprise , Qld

Great location, friendly staff

Posted Jun 23, 2014
Great location to station and easy walking to Capitol theatre as well as large range of places to eat. Friendly helpful staff and super breakfast . Can't wait to come back
Comment from Hotel Management
Jun 25, 2014 by Danesh, Hotel Management
Dear Caroline, We are glad you enjoyed your stay with us - thank you for the top marks. We look forward to welcoming you back. Kind regards, Danesh Bamji, General Manager
3 out of 5
by Sandy from New Zealand

Chinatown location handy to Paddys Market

Posted Jun 20, 2014
Pros: The bed was lovely and firm! Buffet breakfasts were great.
Cons: Room furniture looking worn out. Staff response to our parcel issue.
Location: I did not enjoy the location. It felt like I was in Seoul instead of Australia. Paddys Market only 2min away as was George Street. Central Location.
Short, dead end street location shaded by other high rises - taxi and bus congestion outside due to the lack of room to turn around. The room was clean and basic, bathroom very compact, but the bed very comfortable. Our biggest issue was getting staff to find a parcel that was courier delivered 7 days prior, but they kept telling us it was not there! Their manual record system failed and some staff either didn't understand our English or simply didn't want to go the extra mile to find out what happened to it - we had to speak to numerous staff over a couple of days before speaking to their Manager who found the parcel upstairs in their conference room! Very stressful! The buffet breakfasts were great and I can recommend the Balsamic Roast Pumpkin, Bean and Walnut Salad which I ate more than once! I did not enjoy the surrounding China Town location though and although the room pricing was excellent with Buffet Breakfast included, I would not choose to stay there again.
Comment from Hotel Management
Jun 27, 2014 by Danesh, Hotel Management
Dear Sandy, Thank you for taking the time to provide us with your feedback following your recent stay with us. It is obviously disappointing to read your comments and I can only apologise for the lack of service you encountered throughout your stay. Our service is our benchmark and it is only through feedback such as yours that we are able to monitor our service levels and hotel facilities to ensure we are maintaining our high expectations and meeting our guest expectations. Thank you again , Regards Danesh Bamji General Manager
4 out of 5
Recommended
for Everyone
by Mel from South Australia

Quiet Hotel with Great Breakfast

Posted Jun 17, 2014
Pros: Quiet and breakfast
Cons: Some furniture was a bit worn
Location: 5 min walk from Central Station with Chinatown and Markets 2 min away. Approx 10 - 15 min walk from city.
The Novotel Sydney Central was a lovely hotel in a quiet area of the city yet close to central station and a comfortable walk from the SGC. The service was fantastic and value for money was exceptional. The breakfast included was full continental breakfast which was delicious with plenty of variety.
Comment from Hotel Management
Jun 20, 2014 by Danesh, Hotel Management
Dear Mel, Thank you for choosing to stay with us, I am glad to read about your positive comment. We look forward to welcoming you back again soon. Regards, Danesh - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointed with front desk staff

Posted Jun 16, 2014
Pros: The buffet breakfast
Cons: The customers service desk not lie to customer.
Location: Patty's Market & China Town
Hello, I just wanted to share our disappointing check in experience with your establishment, this afternoon at approximately 2pm. I booked a 'double queen' room via Expedia back in Feb for my friend & I. Upon arrival, we were checked into a 'King' room. After making our way back down to reception to alert your staff of this error, we were told (sorry unable to remember his name but he was of Indian decent) that a 'single' bed would be bought up. The staff member advised us that there was no other option & that the hotel was 'fully booked'. He then went on to explain that as we had our reservation via a 'third party' we get what we are given. This was completely unacceptable & I asked to be transferred to another Novotel in Sydney, only then did he check that a 'double queen' room was available however we needed to wait a further 30 mins for the room to be cleaned & made available. In all, the checkin process took over 1 hour. At no time was an apology offered or any compensation for this error given.
Comment from Hotel Management
Jun 27, 2014 by Danesh, Hotel Management
Dear Guest, Thank you for your feedback and to bring your these items to my attention. I can advise that we do have quite a number of rooms with two queen beds, but these rooms are also extremely popular. I am sorry you did not get the requested room type. I will be sharing your review with our team to see how we can make improvements going forward. Regards Danesh Bamji General Manager
4 out of 5
Recommended
for Everyone
by Deana from Malaysia

Hotel near the Central station

Posted Jun 16, 2014
Hotel is near to the Central station so it was easy for those who take public transport. It is easy to find food. Check in and check out was fast. Staffs are friendly. Room is clean.
Comment from Hotel Management
Jun 20, 2014 by Danesh, Hotel Management
Dear Deana, Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and our team friendly and helpful. Hope to see you again on your next stay in Sydney. Yours Faithfully, Danesh Bamji General Manager