Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Jose, CA

Beware of room choice

Posted Jun 25, 2014
Pros: Reasonable rates in an expensive city.
Cons: Hotel is in need of a makeover. Also the kind of racket I experienced in my room was inexcusable. No hotel should be designed like that.
Location: Convenient for trains a few blocks away. Did not really explore the neighborhood otherwise.
I checked in fairly late in the day and I don't know if nothing else was available, or if I got the worst room in the hotel because they already had my money (Expedia booking). The room was quite small with barely enough room to walk around the end of the bed. There was almost no closet space to hang my clothes, and 2 very small drawers. The hot pot, tea and coffee were in the closet! .. that tells you how small the room was. Besides small, the room was very noisy with what sounded like never ending water running through pipes in the ceiling. Also this hotel is looking rather tired and old. The lobby and dining areas are OK, but after that the hotel looks a little shabby and beat up.
Comment from Hotel Management
Jul 7, 2014 by Michael, Hotel Management
Dear Gary, Thank you for taking the time to fill out your survey and provide feedback on your recent stay. I would like to apologise if you felt you were put into an acceptably smaller room. Our superior king rooms are of a generous size however our queen rooms are slightly smaller. Your feedback has been taken into consideration. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Everyone
by Mala from New Zealand

Great location for me for the weekend activities.

Posted Jun 18, 2014
Pros: Good location, good quality all round and friendly staff
Cons: I arrived in the morning and had a full-day programme. My room was not ready, so a waiting lounge to change etc would have been very handy
Location: I came for the Indian Musical event at Riverview theatre so it was very convenient
My room was spacious and comfortable and the breakfast before leaving for the airport was also perfect.
Comment from Hotel Management
Jun 26, 2014 by Michael, Hotel Management
Dear Mala, Thank you for taking the time to fill out your survey and for rating your stay a 5/5 rating. We do hope to welcome you back in the near future for a another relaxing stay. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely and relaxing at affordable price

Posted Jun 17, 2014
Pros: Close to everything nice and clean
Stayed for a weekend while I got operated and it was perfect for what I needed
Comment from Hotel Management
Jun 26, 2014 by Michael, Hotel Management
Thank you for taking the time to fill out your survey and for rating your stay a 5/5 rating. We do hope to welcome you back in the near future for a another relaxing stay. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Everyone
by Lettuce

Very comfortable

Posted Jun 2, 2014
Excellent room and facilities. Clean and helpful staff. Easy parking.
Comment from Hotel Management
Jun 19, 2014 by Michael, Hotel Management
Dear Lettuce, Thank you for taking the time to fill out your survey and rating your stay so high. We are glad to hear you found our hotel clean, easy to access and suitable to your needs. We do hope to welcome you back in the near future. Kind regards Michael Daviss General Manager
3 out of 5
Recommended
for Everyone
by Marty from Canberra

Just OK

Posted May 27, 2014
Pros: Location to our event
Cons: Check in time, room cleanliness & bedding
Location: Olympic park
It took an extra long time to check in, not sure why. Our room was dirty & beds saggy in the middle.
Comment from Hotel Management
Jun 2, 2014 by Michael, Hotel Management
Dear Marty, Thank you for taking the time to provide feedback on your recent stay. A dirty room is unacceptable I apologise for any inconvenience caused during your stay. Kind regards Michael Daviss General Manager
3 out of 5
Recommended
for Getaway With Friends
by Lauren from Melbourne

Fine

Posted May 20, 2014 on Hotels.com
It was fine. Not great. Not sure it's worth it for the price. Breakfast costs something like $28 each which is ridiculous. We went down the road and spent $10... Water pressure on the shower was terrible and there was no bath. Probably wouldn't stay there again.
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Dear Lauren, Thank you for providing feedback on your recent stay at our hotel. I am sorry for any inconvenience caused during your stay. We do have different rates and packages with breakfast and other inclusions. All our rooms do have baths, however not all are separated from the showers. Also for your convenience is our spa suites on the top level with great views, hopefully we can accommodate you there for your next stay. Kind regards Michael Daviss General Manager
4 out of 5
Recommended
by A verified traveler

Posted May 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Dear Anonymous, Thank you for taking the time to fill out your survey and rating your stay highly. Kind regards Michael Daviss General Manager
3 out of 5
Recommended
for Everyone
by solo traveller from Scotland

Central location

Posted May 4, 2014
Cons: Breakfast was included and generally was fine but unfortunately most days the buffet was cold.
Hotel close to eating places, handy for shuttle bus to ferry terminal railway station, shops, etc. Unfortunately currently there are roadworks adjacent to the hotel and extensive building projects opposite which made for early mornings as work starts at 7am
Comment from Hotel Management
May 6, 2014 by Michael, Hotel Management
Dear Solo Traveller, Thank you for providing feed back about your recent stay at our hotel. The roadworks are unfortunate ,and I apologise for the inconvenience caused during your stay. The council work should be completely shortly and will provide a better experience for travellers to the Parramatta area. We do hop e to welcome you back to our hotel in the near future. Kind regards Michael Daviss General Manager
4 out of 5
Recommended
for Personal Event
by Bill from Jersey

Novotel parramatta

Posted Apr 18, 2014 on Hotels.com
This is a nice hotel , very busy during my stay due to the Sydney Easter show , nice breakfast , pleasant staff , will stay again
Comment from Hotel Management
Jul 5, 2014 by Michael, Hotel Management
Hi Bill, Thank you for the great feedback in regards to your recent stay at our hotel. I am glad to hear that your stay was enjoyable and plesant. We hope to welcome you back in the near future. Kind Regards Michael Daviss General Manager
3 out of 5
Recommended
for Personal Event
by Parrapower from Newcastle

Comfy Bed Great Location

Posted Apr 16, 2014 on Hotels.com
Great stay only disappointment when you pay top price to stay at a hotel usually a car park space is provided but when you arrive then you are told it will cost another $14 per night to park your car in the car park on top of the booking price Regards Basil Arratoon JP
Comment from Hotel Management
Jul 5, 2014 by Michael, Hotel Management
Dear Parra power, Thank you for providing feedback about your recent stay at our hotel. Our carpark facilities are an additional cost and this should of been stated during booking. I apologise if this was not the case, prior to you arriving at the hotel. I am happy to hear that you found our beds to be comfortable and liked the location of our hotel. Kind Regards Michael Daviss General Manager