Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hmm

Posted Dec 18, 2014
I had the chance to stay only one night and it was more than enough. There was mould in the bath tub in our bathroom, the air conditioner was apparently on all night however did not cool the room AT ALL - the lobby was freezing when we'd step outside though! There was also construction going on just outside our window, completely out of the hotels control, however beware of that if you intend on sleeping in in the mornings, and don't leave your windows opened because it worsens the noise. The breakfast was mediocre. Overall the staff were lovely.
5 out of 5
Recommended
for Families
by A verified travelerfrom Melbourne

Nice hotel close to all amenities

Posted Nov 9, 2014
Pros: The Chambermaids are friendly and helpful makes my room cleaned and tidy
Location: Close to amenities, shops and restaurants
I stayed in your hotel for three days from the time I arrived from other State all I wanted is to have a good rest so I did My stay is an enjoyable one and had fun during our Conference .I had shared my experience to my family and friends and surely recommended this hotel and I will definitely come back in the next few months to come. the staff are helpful and provide my room clean and tidy everyday .
Comment from Hotel Management
Nov 28, 2014 by Michael, Hotel Management
Dear Marithes, Thank you for your glowing review on your recent stay. Iam glad that you r stay was comfortable and pleasant. We do hope to welcome you back in the near future. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 21, 2014 on Hotels.com
Comment from Hotel Management
Nov 29, 2014 by Michael, Hotel Management
Thank you for your review on your recent stay.
4 out of 5
Recommended
by Hoylefrom Sydney

Two days in the penthouse

Posted Aug 6, 2014 on Hotels.com
We found novatel to be everything we wanted for the right price. The staff were attentive and the facilities where great. If I had to nit pick I would say the card readers where temperamental. Having only one lift which accesses level 12 could become inconvenient. The double doors into the rooms on level 12 where annoying to fit lounge into. There was also a lack of light in the rooms with side lamps being used for the majority of the lighting in the room. And that's it, we have become happy novatel customers and will recommend them to our friends. Thanks novatel
Comment from Hotel Management
Oct 25, 2014 by Michael, Hotel Management
Write your comment.Dear Hoyle, Thank you for feedback on your recent stay at Novotel. We are glad to hear that you enjoyed your stay in our spa suites located on level 12. Your comments are noted and will see what we can do to improve. We do hope for you to visit Novotel again in the near future. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
by A verified traveler

Posted Aug 3, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by Michael, Hotel Management
Thank you for glowing review on your recent stay. We do hope for you to visit Novotel again in the near future. Kind regards Michael Daviss General Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jul 22, 2014 on Hotels.com
Comment from Hotel Management
Nov 29, 2014 by Michael, Hotel Management
Thank you for your review on your recent stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 14, 2014 on Hotels.com
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Thank you for taking the time to fill out your survey and for providing feedback on your recent stay. Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Business Travelers
by Angela and Billfrom Tomerong

Fantastic Service

Posted Jul 13, 2014 on Hotels.com
It was great. Nothing was a problem to the staff and the rooms were comfortable, clean and well looked after. Bathroom was very clean. Staff were very accommodating and professional. Always like staying there when I have to travel and attend seminars / courses.
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Angela & Bill, Thank you for taking the time to fill out your survey. I am delighted to hear you enjoyed your stay and rated it 5/5 stars. Glad that you stay here often and hope that it continues. See you again soon, Kind regards Michael Daviss General Manager
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Angela & Bill, Thank you for taking the time to fill out your survey. I am delighted to hear you enjoyed your stay and rated it 5/5 stars. Glad that you stay here often and hope that it continues. See you again soon, Kind regards Michael Daviss General Manager
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Angela & Bill, Thank you for taking the time to fill out your survey. I am delighted to hear you enjoyed your stay and rated it 5/5 stars. Glad that you stay here often and hope that it continues. See you again soon, Kind regards Michael Daviss General Manager
5 out of 5
Recommended
for Getaway With Friends
by Frannie07from Homebush

Fun Getaway!

Posted Jul 7, 2014 on Hotels.com
The hotel was lovely - only positive things to say. Room was clean and tidy. No disturbances throughout my stay, no loud guests to interrupt.
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Frannie, Thank you for taking the time to fill out your survey. I am delighted to read such positive comments about your stay and that you rated it 5/5 stars. We do hope to welcome you back in the near future, Kind regards Michael Daviss General Manager
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Frannie, Thank you for taking the time to fill out your survey. I am delighted to read such positive comments about your stay and that you rated it 5/5 stars. We do hope to welcome you back in the near future, Kind regards Michael Daviss General Manager
Comment from Hotel Management
Sep 13, 2014 by Michael, Hotel Management
Dear Frannie, Thank you for taking the time to fill out your survey. I am delighted to read such positive comments about your stay and that you rated it 5/5 stars. We do hope to welcome you back in the near future, Kind regards Michael Daviss General Manager
4 out of 5
Recommended
for Shopping
by D Sammut

Posted Jun 25, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Michael, Hotel Management
Thank you for your feedback Kind regards Michael Daviss General Manager