Ratings based on 9 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Housekeeping can be betterPosted Dec 2, 2013 on Hotels.com
Location and views are great. Housekeeping service could have been better. A little sloppy on the details. Would have expected better service from Park Hyatt.
for Personal Eventby Antony from San Francisco
Great StayPosted Nov 10, 2013 on Hotels.com
Quality Hotel all around. A true Sydney experience.
for Everyoneby Jeff from Sydney
Just a great Hotel on all levels.Posted Oct 31, 2013
Enjoyed every moment. It was a surprise for my wife's Birthday. Breathtaking views. In room dining was tasty we had a cheese platter and breakfast. The Hotel had been renovated since we stayed for our honeymoon. This was a great improvement in ambiance. Only small annoyance was that I had to make two calls to guest services to get an adaptor for iPhone 5 to play music on the docking station. Least they had one as most Hotels would not have bothered. Staff were great mainly international with style and manners. Not too stuffy or to informal. Check in check out was smooth. I love this place and as a local of Sydney would stay here over every other five star hotel I have stated in. Not cheap but a cut above!!
for Couplesby CM from Australia
Beautiful Hotel, Location & Views!Posted Oct 3, 2013 on Hotels.com
My boyfriend and I decided to stay as we live interstate from each other and hadn't seen each other since my birthday so it was my late birthday present. This was written on the requests section when booking, also requesting a high floor. The staff were friendly, however, I had called earlier in the day as we wanted to check in early (check in is usually 2pm). They said they would put down a request but there were no guarantees. We decided not to risk having to wait around, so we arrived at 2:30. At this time we were told that our room wasn't ready and that it 'should be ready in approximately 45 minutes'. I told the woman at the desk that we really didn't want to wait as it was already 2:30 so she gave us a key to another room. When we went upstairs we discovered it was on the 1st floor. Now I understand that she had told us to wait (that room may have been on a higher floor but none of this was mentioned) but as I said it was past check in time and this is supposed to be a 5 star hotel. Having travelled all over the world and having had hotels go above and beyond for us (free champagne on birthdays, chocolate on pillows while we are out at dinner) I wasn't really impressed. I have also had hotels in the past at least mention my birthday as a nice little touch but this wasn't mentioned even though it was the specific reason for our stay. It may sound like I'm expecting a lot but I don't think I am considering the nightly rate for the rooms can be upwards of $1000.
for Everyoneby A verified traveler from Cornwall, UK
Fantastic high-end luxuryPosted Mar 12, 2013
Pros: Great for the bars/cafes/shops at the Rocks - great views of the Opera Hiouse, cruise liners - handy for Circular Quay ferries and trains
Location: On the Rocks, very cool
Luxurious, bright, fantastically situated and marvellous views.
for Everyoneby Geoff from Melbourne VIC, Australia
Great weekendPosted Feb 5, 2013
Pros: Location and service
Location: Great spot to watch the world go by
Could not find fault anywhere and staff were extremely attentive and helpful
for Couplesby Lauren
Beautiful Hotel...Average ServicePosted Dec 19, 2012 on Hotels.com
In terms of location, this hotel cannot be beaten. The renovation completed last year was done brilliantly. However, for the amount that we paid I expected better service. We arrived 2 hours after the 4.00pm check in time and were told our room wasn't yet available and I had advised them before arriving that this stay was for my husbands birthday and when we were finally able to check in they said they were sending cake up for him and they never got around to it.
for Everyoneby Angela from Perth WA, Australia
Put it on Your Bucket List!Posted Dec 11, 2012
Pros: Great views. Easy walk to sydney surrounds.Rooftop swimming pool was magic, tasty snacks.
Cons: Dining room at hotel -limited choice with evening meals and menu fairly uninspiring. Quality of breakfast not so good. Service average.
Location: Best location for a hotel in Australia. Must put it on the bucket list!
Prime location. Fantastic views of Sydney Opera House and Habour Bridge. Hub of activity with people and ocean cruise liners coming and going. Easy walk to Sydney surrounds. Rooftop pool magical and great place to relax and hangout. Must put it on the bucket list!
Recommendedby A verified traveler from Austin, Tx
Posted Oct 11, 2010 on Hotels.com
Good experience. Conveniently located. Room was clean and comfortable. Everything worked. Good value. Would recommend to any traveler passing through.