Ratings based on 62 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler
Service and timely checkin need improvementPosted Mar 16, 2015
We expected our experience to be amazing butbit wasn't. We had to wait for checkin; even though we were travelling with our young baby, the staff didn't seem to care about that. We were told our room was being "inspected" for almost one hour!!! How is that possible? Also, when we tried to book a table by the window at the restaurant, the bored and rude hostess made it very clear that it's only a request, that they are very busy and can't guarantee anything. A "yes" or "no" would have been more appreciated. It was my husband's birthday so we felt kind of sad that our overall experience wasn't what we expected. They did send wine and chocolate to our room to apologize but really, it's the small details that make a difference in today's luxurious hotels - the lack of service with a smile and the overall attitude of the staff was bothering us. They all acted like they didn't really care, and they couldn't be bothered to try to help.
Comment from Hotel Management
Mar 30, 2015 by Michelle , Hotel Management
Dear valued guest, Thank you for taking the time to write about your recent stay with us at Park Hyatt Sydney. We were disappointed to hear of your experience as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel. Thank you once again for your valuable feedback and we hope to welcome you back to Park Hyatt Sydney soon to demonstate the standards synonomous with the Park Hyatt Brand. Best regards, Michelle Finney Personal Assistant to the General Manager Park Hyatt Sydney
by Guy Streeter-smithfrom Australia - NSW - Newcastle
Posted Feb 3, 2015
Pros: THE VIEW
by Keenan Muir
Posted Jan 28, 2015
Pros: View of the harbour bridge was great
Cons: Odd service - delivering a bottle of complementary champagne at 12am midnight instead of 12pm the next day waking us up the night before our wedding
for Everyoneby A verified traveler
Great!Posted Jan 17, 2015
Great staff, service and location. Johnatan (concierge) helped a lot in suggesting and setting us up with nice restaurants.
Comment from Hotel Management
Mar 12, 2015 by Michelle Finney, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you for providing us with feedback following your recent stay with us. I was delighted to hear of your pleasant stay. Your kind comments regarding the property and our staff, in particular Jonathan, are warmly received and I would be delighted to pass those onto my team. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments. We look forward to welcoming you back to Park Hyatt Sydney again soon. Best wishes,
for Couplesby Tim
Posted Dec 8, 2014 on Hotels.com
for Familiesby scottfrom Colorado, USA
Sydney ExperiencePosted Nov 29, 2014 on Hotels.com
Great hotel to relax and see the sites of Sydney. Access to Sydney Harbor activities, dining and ferry service were great. All of the Park Hyatt staff were very pleasant and helpful throughout the stay.
for Couplesby A verified traveler
OutstandingPosted Nov 7, 2014 on Hotels.com
Outstanding this hotel would have to be the best in sydney its good it all the best views, locaton, and service.
by Selena Youngfrom Australia - QLD - Gold Coast
Posted Nov 4, 2014
Pros: View / location
Cons: Bit expensive for what you get
Location: Perfect, Wonderful, Outstanding
Facilities: Top of the line; Value: Expensive but above avg; Service: Outstanding; Cleanliness: Immaculate;
for Couplesby Christopherfrom Wollongong
Near PerfectPosted Nov 1, 2014 on Hotels.com
The only gripe I had, and it's such a minor one, is that the buttons to operate the blinds didn't work so well. That's it. Fantastic place for a city getaway.
Recommendedby Kimfrom Sydney
Brilliant stay for our wedding weekend!Posted Oct 25, 2014 on Hotels.com
I stayed the night before our wedding and was well looked after as we got ready for the big day. We then we enjoyed two more nights as a married couple and thoroughly enjoyed our stay. We'll be back to celebrate the anniversary!