Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Sydney

Beautifully renovated hotel on the Harbour

Posted Dec 7, 2014
Pros: The bed was one of the best beds I've ever slept on! View was beautiful. Room was very clean and food delicious
Cons: The "At your service" service. Staff were very friendly, however it took a lot of tries (5 calls, 20-30 rings each) to actually get through to someone
Location: Walk around the harbour foreshore, visit the Rocks, Darling Harbour... it's a great central spot.
We live in Sydney but we stayed here after a work Christmas party. We were exhausted and the staff kindly allowed a complimentary check out an hour later. The kingsize bed in the room was divine! Lovely high ceilings and the view from the room was very pretty. The staff were friendly and the room service breakfast was delicious and not too pricey. It was a little noisy in the morning (possibly some renovations still being completed?) and we could hear all the restaurant sounds, but not loud enough to spoil the stay. We floated out at midday feeling like we'd had a little holiday! It's very central but tucked away just enough to be away from the hectic city streets. Great place for a quick overnight stop or a longer stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bass Hill, N.S.W.

Nice location, on the harbour. Very costly, though

Posted Dec 2, 2014
Pros: Elegant rooms, lovely breakfast area, good service, pleasant staff.
Cons: Spare linen in closet. Quicker response to lack of products.
Ran out of plates at breakfast, annoying; long wait for coffee. Couldn't shower, water problems. No extra linen if required. Otherwise nice rooms and facilities, lovely hotel all in all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nz

Excellent location

Posted Dec 2, 2014
Had a very enjoyable stay, everything was to my satisfaction, would definitely come back again, and would recommend to my family and friends
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, could be great

Posted Dec 1, 2014
Pros: - Views of harbour bridge and opera house from room - Consistently excellent service
Cons: - Plumbing needs to be rectified - Individually controlled thermostat which can be turned off / set below 18 degrees - Bathroom fan that turns off
Location: Excellent meal at Dede's restaurant, 3 minute walk away 20 minute walk to opera house via bridge, Cadman's cottage and circular quay
I stayed at Pier 1 for three nights, in order to attend a wedding. The hotel is situated in a quiet area of the rocks, but still only a short stroll from all the main attractions.This property is currently under renovation, although this did not impact on my experience (I had family though who had to utilise a separate entry to gain access to their room on the first floor). My deluxe room (364), was immaculate and offered views of both harbour bridge and opera house. The ensuite seemed a little dated in relation to the rest of the room. If views are important for you keep in mind that rooms facing east offer views of the bridge and opera house on levels 2 and 3 whilst those facing west look out to Walsh Bay. During my stay I also visited family in suite 213 which was AMAZING. It has a balcony looking right up to the bridge and would be well worth considering for a special occasion. I attending a function at water@pier one - which would have to have one of the most amazing views of the harbour. On the downside, the water stopped half way through my shower on the last day, and the toilet wouldn't flush - it seemed this was a hotel wide issue. Also, the room was quite warm and muggy - although there is an individual thermostat it can't go below 18 degrees. There is a fan in the bathroom running constantly. Whilst this hotel is well worth considering, I do think it is slightly over priced given the ongoing plumbing issues, and uncomfortable temperature.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great sydney stay !

Posted Nov 17, 2014
Great views of the bridge and harbour. My room was a road side deluxe and very spacious. I had some sparkling wine offered while checking in and check out was very easy despite being busy. The buffet breakfast was great and overlooking the harbour. I live in Sydney and chose this as a night away. I felt like I was On holiday.
4 out of 5
Recommended
for Couples
by A verified travelerfrom adelaie

Great spot to stay

Posted Nov 7, 2014
Pros: Staff lovely, room excellent and so clean
Location: Fabulous location for Opera House and circular quay
Overall very good. Could highly recommend this hotel to others
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great hotel in nice location in The Rocks

Posted Oct 29, 2014
Hotel staff were fantastic and the room had a great view :)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

Great location

Posted Oct 28, 2014
Pros: Location
Cons: Breakfast
Breakfast could be better.... Door to bathroom couldn't close properly. More soundproofing from hallway.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Melbourne, Australia

Pier 1 - two night getaway

Posted Oct 22, 2014
Pros: Loved it all - really enjoyed our stay and particularly appreciated the quietness of our room.
Cons: We noticed quite a lot of dust on a glass table in the entrance and on the glass pictures in our room. Also there was a little mildew in our shower.
Location: Walk to Circular Quay, the Opera House, the Rocks - perfect spot.
We loved the Pier 1 for it's wonderful position, beautiful outlook and high level of comfort. The interior design was appealing and appropriate to the "pier vibe". The food offered for breakfast was lovely and the staff were all pleasant and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Ideal location and unique decor close to the Rocks

Posted Oct 22, 2014
Pros: Location was the best thing, the only hotel right on Walsh Bay. Harbour and Bridge views outstanding.
Cons: The front desk staff could be a little more helpful and the bathroom was a bit mouldy / dirty.
Location: Right on Walsh Bay this hotel is a few minutes from the Rocks, perfect for historic walks, amazing food and markets.
While some of the hotel staff could be a little friendlier and the bathroom needed a clean / refresh the overall stay was great. Perfect location right on Walsh Bay and a few minutes walk to the Rocks. Room overlooking harbor and amazing to be able to open a sliding door and get some fresh air and soak in the atmosphere. Comfortable beds, good size room and would recommend to friends and family.