Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Carolyn from UK

Quality hotel great location for the harbour.

Posted Apr 15, 2014
Very comfortable experience. First class - excellent service.
5 out of 5
Recommended
for Everyone
by KT from Overland Park, KS

Everything was beautiful and luxurious!

Posted Mar 6, 2014
We loved the location and the view! We were told we would have a paper every morning , which we never received. Then one late morning I was in my room changing clothes and the maid walked in without knocking! We also think that a place this expensive should have complementary coffee . All in all it's a beautiful place in a beautiful place
5 out of 5
Recommended
for Everyone
by Dave from Chicago

Excellent room overlooking the quay.

Posted Feb 17, 2014
Pros: wonderful staff.
I had a lovely view from my room, and particularly liked the central location -close to buses, trains and ferries.
5 out of 5
Recommended
for Everyone
by Jules from Brisbane

Perfect location, wonderful staff

Posted Jan 26, 2014
Pros: Everything
Location: Circular Quay - right near the Opera House, wonderful view of Harbour Bridge, new cruise ship every morning.
My son and I were staggered at how comfortable and well-appointed the room was. We asked for some extra linen and it was no problem at all, delivered in a flash.
4 out of 5
by Mike from Melbourne

Posted Jan 21, 2014
There no crevice in this place at all. Have ordered cake and coffee at midnight - they forgot. At 1 am I had to get dressed call taxi and go get my coffee. Next day return to my room at 6.30 pm - they forgot to crevice the room - it is 35c and guest has no clean towels, fresh supplies etc. Had to complain and sit there till 8 pm waiting for room to be resupplied. Nice building, but service noes not exist.
4 out of 5
Recommended
for Everyone
by Anna-Marie from Auckland

Perfect Position

Posted Nov 17, 2013
Great spot right in the hustle and bustle of Sydney. Ferries were a bit noisy but didn't affect our sleep. Great to have separate lounge and deck. Could come in after day sightseeing to relax before dinner. Room was lovely but could do with a spot of TLC to remove scuff marks from cupboard doors etc. thought it was odd that nespresso pods were charged as a mini bar $3 extra - after travelling throughout France and Italy where these are part of the complimentary tea and coffee there - thought the cost was bit measly. Used the pool and spa and this was nice.
5 out of 5
Recommended
for Everyone
by Susan from Melbourne, Australia

great location, view of Harbour, Bridge and Quay

Posted Nov 7, 2013
Pros: Location, quality.
Location: So centrally located, particularly useful because of my mother's limited mobility. Couldn't be better.
Hotel was booked for my elderly mother and her friend and they were so happy with the kindness and friendliness of the staff. They thought the room and facilities were fantastic, and the view amazing.
5 out of 5
Recommended
for Everyone
by jay from melbourne

Fantastic location! Harbour views, gr8 for kids

Posted Oct 17, 2013
Best location in Sydney at a reasonable price compared to others in Circular Quay. Ferry port at your door step, over looking the harbour, perched beside opera house with restaurants below. Facilities fan static. Room cleaned daily, spacious apartment for a family off four. Room service food top quality. Highly recommend!!!!
5 out of 5
Recommended
for Everyone
by Family of 4 from South Australia

Amazing staff

Posted Oct 14, 2013
We loved our stay here. Brilliant location, great rooms (beds are really comfy and curtains block the light) and pool. The most outstanding part was the staff. They were so helpful during our week and even went above and beyond when our flight was cancelled last minute - we phoned from the a/port got a good rate and a complimentary bottle of champagne was delivered to our room. We will definitely be back!
5 out of 5
Recommended
for Couples
by A verified traveler

Topped off a special night.

Posted Sep 14, 2013
Pros: They went above and beyond.
Cons: No
Location: It is handy to the Opera House and Ferries.
I got engaged and wanted to make a special night of it with my new Fiancee and her wonderful 9 year old daughter. The hotel gave us a complimentary bottle of bubbly and made a fuss of us. It was a in a perfect location and the room was amazing.