Dear Rachael,Thank you for taking the time to leave a review of your recent stay at our hotel. We're pleased to hear that you found our location to be convenient, being close to the beach.We're sorry to see that your overall rating was not as high as we would have hoped. Your feedback is important to us, and we would love to understand more about your experience so that we can make improvements where needed. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. Your satisfaction is our priority, and we strive to provide all our guests with a pleasant and enjoyable stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more satisfying experience.Warm regards,Justin LiHotel Assistant ManagerRydges Cronulla Beachside

Dear Tanya,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our beachfront location, stunning views, and convenient proximity to everything you needed during your stay.We're committed to continuously improving our guest experience, and we're excited to share that we have plans for a refurbishment later this year. This refurbishment will enhance our facilities and ensure an even more comfortable and enjoyable stay for our guests.We appreciate your feedback and look forward to welcoming you back to experience our upgraded accommodations in the future.Warm regards,Justin LiHotel Assistant ManagerRydges Cronulla Beachside

Hi Natasha,Thank you for taking the time to leave a review on your recent stay with us. I understand your frustration however, the room type booked online was a One Bedroom Ocean View Suite for your stay. Our website does state that the bedding configuration provides a king bed and also the option of a double sofa bed for additional guests. If you are ever looking to book again in the future, i would recommend the Two Bedroom Ocean View Suite which is bookable online or direct with us.Kind regards,Dani

Dear Shiela,Thank you for taking the time to provide us with your rating. We are truly sorry to hear that your experience did not meet your expectations during your recent stay with us.Your feedback is invaluable to us, and we sincerely apologize for any shortcomings or inconvenience you may have encountered. We strive to provide excellent service to all our guests, and we regret that we fell short in this instance.We also want to inform you that we have plans for a refurbishment later this year. This renovation will allow us to make significant improvements to our facilities and enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Justin LiHotel Assistant ManagerRydges Cronulla Beachside

Hi Matthew,Thank you for leaving a review on your recent stay with us. I am happy to hear that our team assisted in making your stay better. I do apologise for your experience during the peak time regarding our lifts. Your feedback is greatly appreciated. Kindest regards,Dani

Hi John,Thank you so much for taking the time to leave such a lovely review on your recent stay. It makes me so happy that we could provide you with an enjoyable getaway. We hope to welcome you back sometime.Kindest regards,Dani

Hi Carolyn,Thank you so much for taking the time out of your day to leave a review on your recent stay with us. Your feedback means a lot to us so that we can improve on our processes. As happy as I am to hear you enjoyed your stay overall, I have taken note of the spa and towel issues which have been passed on to the appropriate departments. Thank you again for your review and we hope to welcome you back in the futureKindest regards,Dani

Hi Elena,Thank you so much for taking your time to leave a review on your stay with us. This makes me so happy that we could provide a nice relaxing stay for you. We hope to welcome you back in the future.Kind regards,Dani

Hi Maria,Thankyou so much for taking the time to write in, your feedback is greatly appreciated.I will pass on this review to the correct team and changes will be considered where necessary.Kind regards, Reservations

Hi Roland,Thank you so much for sharing your beautiful photo. I am so glad to hear you enjoyed your stay overall. Your feedback is really appreciated. We hope to welcome you back in the futureKind regards,Dani

Hello Lisa,Thank you so much for your amazing review. I really appreciate you taking the time to leave a review on your recent stay. I am so happy to hear you enjoyed our facilities and we hope to welcome you back in the futureWarm regards,Dani

Hi Jenna,I really appreciate you taking time out of your day to leave a review on your recent stay with us. I am so happy to hear that you enjoyed your time overall in Cronulla. I apologise for the issues you had regarding the balcony in which I have taken this up with the appropriate department so that it doesn't happen again in the future. We hope to welcome you back soon!Kind regards,Dani

Hi L,Thank you so much for your lovely review. I am over the moon to hear that you enjoyed your stay so much that you decided to visit us again. I really appreciate you taking the time to let us know that you believe our services are top knotch and what a beautiful photo! Thank you so much for sharing. We hope to welcome you back in the futureWarm regards,Dani

Hi Angela,I am grateful for you taking time out of your day to leave a review on your recent stay. I do apologise that we don't offer room service. We will absolutely take your feedback into consideration for the future.Kind regards,Dani

Hi Nerine,Thank you so much for taking the time to leave a review on your stay. All of your feedback is greatly appreciated as we will be doing a small refurbishment in the near future and we will absolutely take your points on board. Hopefully we can welcome you back in the futureWarm regards,Dani

Hi April,Thank you so much for providing us feedback on your recent stay with us. We will take this on board for our small refurbishment in the near future. We hope to welcome you back for another beachside getaway.Kindest regards,Dani

Hi Matt,Thank for taking the time to go out of your way and leave a lovely review on your stay with us. We really appreciate it and we hope to welcome you back in the futureKindest regards,Dani

Hi Rumzy,Thankyou so much for taking the time to write it!We appreciate your great feedback and can't wait to welcome you back in the future.Kind regards, Reservations

Hi Sandra,Thankyou so much for taking the time to write in!We appreciate your feedback greatly and we can not wait to welcome you back in the near future!Kind regards, Reservations