Ratings based on 2,733 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice room ruined by hidden charges

Posted Apr 22, 2015
Stayed for wedding, room and view were nice however we were overcharged on parking, breakfast x 3 and coffee. Is also unnecessary that all room service deliveries have a large 'tray charge' as well. Stay was satisfactory but not excellent, they missed easy wins.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tas.

Sydney Escape

Posted Apr 22, 2015
Wonderful from beginning to end. Couldn't fault a thing.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 20, 2015
We chose a very busy weekend to visit, but all went well.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 18, 2015
Excellent view of the harbor bridge and the opera house, was possibly the most comfortable bed I have ever stayed in with top notch gym and pool facilities. Very close to Circular Quay station and the room was incredibly clean. The only downside was the time it took to check in and out, with the staff being a little slow, but that probably can not be helped in a 5 star hotel with fairly demanding customers. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wokingham

Great hotel with fantastic views of the harbour

Posted Apr 17, 2015
Pros: Size and comfort of the room
Location: Near to the harbour and The Rocks area
We checked in very early and although our room was not ready the staff were really helpful and sent us a text when the room was ready. Lovely room overlooking the harbour which was very comfortable and clean. Great room service breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Pleasant stay

Posted Apr 16, 2015
Great location and awesome view of Harbour, close to the Rocks etc. room keys didn't work on two occasion, had to go back down from 29th floor to get new keys. Bar was super busy and music was upbeat. Bar staff were average, one kept dropping things and we err served out of order. Otherwise great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canberra

A wonderful experience as expected.

Posted Apr 15, 2015
Pros: The staff, cleanliness and presentation of room and all the facilities.
Cons: The lifts are extremely slow over high peak periods.
Location: Best location in town with nearby shopping and dinning around the Rocks precint.
A big thanks to the staff for making me and my daughter so welcome. The room upgrade overlooking the harbour and opera house was amazing. Would not stay anywhere else in Sydney!
5 out of 5
Recommended
for Everyone
by A verified traveler

service

Posted Apr 15, 2015
Pros: everything
Cons: nothing
Location: dining, sight seeing center of town
The hotel and Great service, they could not do enough for you. The room was clean and bed was very comfortable.Very close to dining . Next time I am in Sydney I would not consider staying at any other hotel.
5 out of 5
Recommended
for Couples
by A verified traveler

Anniversary surprise

Posted Apr 12, 2015
Pros: Everything was perfect and staff were very helpful
Location: Walking distance to ferries and shops
Great staff, great room, great cocktails and food. Amazing views from cocktail bar and restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Hotel staff were pleasant and provided service and assistance beyond expectations.