Ratings based on 701 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Understated elegance, calm, professional service.Posted Jul 15, 2014
This is not the first time we have stayed, and we will stay again. Always a calm air of professional competence amongst the staff, nothing is ever too much trouble. Great position, walk to everything. Clean and comfortable. We really enjoy our time there.
for Everyoneby A verified traveler from Sydney
Great views of the cityPosted Jul 14, 2014
A weekend away from home. Great views and a large room. Staff were very friendly. Club lounge got very busy in the evening, get there early if you want a view.
for Everyoneby A verified traveler from Auckland, NZL
Beautiful Hotel - Amazing StaffPosted Jul 14, 2014
Location: Circular Quay really close! thats all you really need in Sydney, all transport departs from there!
Staying at this hotel was an awesome experience the staff were super helpful and really friendly, even if we were only there for one night. The room was immaculate and really well presented. Eloise was our booking manager and she made sure we waited till the best possible room was available, high praises for this girl!
for Everyoneby A verified traveler from Brisbane, QLD
Fabulous accommodationPosted Jul 13, 2014
The hotel fitted my every need for my one night stay with genuinely kind staff. My expectations were met and exceeded.
for Everyoneby A verified traveler from WA
Fantastic hotel with brilliant viewsPosted Jul 12, 2014
Pros: The friendly staff, brilliant room service, cleanliness, amazing views and very tasty meals!
Location: Walking distance to Circular Quays, Sydney Harbour Bridge and the Opera House. Easy access to Transport (Taxis, buses, trains and ferries)
We had a lovely stay at the Shangri-La in Sydney. All the staff were friendly, helpful and approachable. Our room had the most amazing view of both the Opera House and the Sydney Harbour Bridge and the meals (both breakfast and dinner) were top class with excellent service. Thank you!
for Everyoneby A verified traveler from Los Angeles, California
Great hotel with outstanding views of the harborPosted Jul 7, 2014
Pros: The view, room, staff attentiveness, restaurant - all were excellent! And, the gym was open 24 hours!
Cons: Internet, TV was not working in the gym
Loved the experience at this hotel. Staff was wonderful. Only complaint was the internet wasn't working in the gym so no music or TV - but the gym itself was lovely, as was the pool area. Views were outstanding of the harbor, bridge and Opera House. Could not have asked for more in terms of that! If I"m ever in Sydney again I will definitely stay here!
for Everyoneby A verified traveler from brisbane
Great place to stay in sydneyPosted Jul 4, 2014
Great view great room great service, a pleasure to return to our room as a haven.
for Everyoneby A verified traveler from Tauranga NZ
Can not be faultedPosted Jul 2, 2014
Pros: Staff went the extra mile and very professional. Extremely clean. Great shower. Great views and close to trains, cafes and CBD.
Cons: Not a thing.
Stayed 2 nights and wish we could have stayed longer.
for Everyoneby mark from tasmania
Access. To cbd perfectPosted Jul 1, 2014
Cons: None that i can think of
Location: Shopping for my wife , casino , great eateries
Excellent room , helpful and pleasant Staff. Good views
for Everyoneby A verified traveler from Plano, TX
Wonderful Last Night in AustraliaPosted Jun 30, 2014
Pros: Room was a great setup.
Cons: I kept the closet door open so that I wouldn't forget anything, but a light automatically comes on, which is annoying when you're trying to sleep.
Location: It was close to the ferry terminals, but quite a walk, as you have to climb 20 stairs to pretty much get to anything in The Rocks area.
My daughter and I stayed here our last night in Australia before heading back to the U.S. We had a city view, but it actually looked down on the ferry terminals and we could clearly see the Opera House. The staff was wonderfuly, the room immaculate and the view amazing. I only wish we didn't just have one night there. We didn't get a lot of time to explore, and had hoped to get a drink at the top floor bar, but ran out of time. My daughter loved the amenities in the room. I look forward to a return visit and possibly a longer stay!