Ratings based on 2,849 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia Canada

Close to cruise ship terminal

Posted Jun 30, 2015
Pros: Views. Bathroom. Clean. Location.
Cons: Nothing.
Location: Close to cruise ship terminal. Restaurants & stores nearby.
Luxury hotel with stunning views. Staff were excellent & room exceeded all expectations. Great location. Top notch experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2015
Every single service was excellent~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from TOKYO, JAPAN

Worth Every Penny

Posted Jun 25, 2015
Pros: Quick service (front desk staff, house keeping and room service)
Cons: The gift store could use an upgrade.
Location: The Rocks was a great place to have dinner or drinks with the locals. Everything is a walk or taxi ride away. Best location to stay when visiting.
This was my first time using the Shangri-La in any country. My stay at the Shangri-La was great. The room had everything I needed including the best view of the opera house. The bath tub was wonderfull and the bed was comfortable, it was worth the 5 star price. The internet was FAST and reliable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

E~evry thing ` s awesome ~ !

Posted Jun 24, 2015
Pros: nice room & clean bed most of all very kind staffs
Cons: indoor pool was cold to swim in winter season.
Location: The Rock was excellant place to familly experience
very good location of Sydney very close to circular Quay & lot of station( I mean bus train etc...) It has excellent Bar 36th Floor <- except price
4 out of 5
Recommended
for Everyone
by A verified traveler

It was nice

Posted Jun 20, 2015
The stay was good however at the timeof booking, the view shown in the photo was not available for opera house. It was only available if we upgraded the room despite the room we booked was called 'opera house city view room'. We felt we were misled.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Excellent service with free upgrade for the Vivid festival.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Posted Jun 12, 2015
Beautiful clean rooms and very well-trained attentive staff.
2 out of 5
by A verified traveler from sydney

Bad experience

Posted Jun 10, 2015
We booked the room through an external website. On check out we got charged again and ended up paying double. Still waiting for the refund to be released into my account nearly a week after our stay. Hotel is extremely busy And staff seem inexperienced.
3 out of 5
by A verified traveler

Posted Jun 9, 2015
Not a close walking distance to city shopping. Getting back to the hotel on foot is like a mountain climb!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great spot for touring in Circular Quay.

Posted Jun 8, 2015
Pros: Location, view, staff.
Cons: Nothing - loved it.
Location: Everything that Circular Quay has to offer is in walking distance, Opera House, Museum of Contemporary Art, Ferries and Circular Quay station.
Great Location, Beautiful Rooms - 6 Star Service - I would definitely stay again, & this time check out Harts Hotel - fantastic little pub next door. Just don't be afraid of walking, it is a hike up that hill, but well worth it. & as a smoker - the option of a smoking room - heaven!