Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Dsal from Sydney

Premier king w grand harbour view

Posted Apr 7, 2014
Got room 713 for a night. Nice little pad. Huge bathroom. Great views of circular quay, bridge, opera house and east along parra river for a sunrise
5 out of 5
Recommended
for Everyone
by A verified traveler

Best views, best bedding!

Posted Apr 5, 2014
Spectacular views from our room, most comfortable bed and pillows ever experienced and fantastic buffet breakfast. Staff offered the best customer service at all times.
5 out of 5
Recommended
for Everyone
by Tracey from auckland

Impressive, close to all the action

Posted Apr 3, 2014
Thoroughly enjoyed our stay and would definitely stay again. View was lovely, room spacious and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Shangri La

Posted Apr 2, 2014
Great hotel with magnificent views of the harbour. Staff were most welcoming and treated us exceptionally well. The hotel is located centrally but the walk up and down the hill from Circular Quay did become tedious after the second day.
5 out of 5
Recommended
for Everyone
by Curtis from Connecticut

What great staff!

Posted Apr 1, 2014
Pros: The staff!
Location: Right down by circular quay. Botanical Gardens, Opera House, numerous pubs and stores.
This is a delightful hotel with exceptionally courteous and efficient staff! I had a wonderful time and will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to restaurants and shops

Posted Mar 31, 2014
Pros: We liked everything about the hotel, friendly staff.
Cons: Nil.
Location: We walked to our restaurant we had a booking for and Sunday morning walked to The Rocks markets.
We were 3 couples and had a great stay at the Blu Bar views were out of this world, could have been anywhere in the world.
5 out of 5
Recommended
for Everyone
by tracy from brighton le sands

Lovely hotel

Posted Mar 31, 2014
Loved the decor the service and the beautiful view Best I've been in for a long while I wish I could live there xo
5 out of 5
Recommended
for Everyone
by Dennis from Geelong

Handy position,close to The Rocks.

Posted Mar 25, 2014
A good walk up the hill, to walk off your lunch or dinner.
3 out of 5
Recommended
for Everyone
by escondrijo from UK

Good...eventually

Posted Mar 18, 2014
Pros: When we eventually took over the room we found it to be lovely with marvellous views over the opera house and the bridge.
Cons: Overall the reception and bar areas were unexceptional and below the standard we had anticipated, well below that of sister hotels in HK & Bangkok
Location: Close to Circular Quay
We had booked a non smoking room with view of the opera house and in the higher floors of the hotel. When we arrived at about 9.00 pm we were given a room on floor 35 which turns out to be a smoking floor. The room had not been decorated for ages and the wallpaper was peeling from the wall. The smell of smoke was very evident though efforts had been made to mask this with an excess of room freshener which gave us sore throats within minutes. We called reception and asked for a different room which was arranged on the 20th floor. This room was better, freshly decorated and smoke free. Fortunately we knew that the prices of rooms are governed in part by the floor of the room and we knew that this was a cheaper room than the one we had paid for but it was getting late and we were tired after our flight so we spent the night there. The next morning we asked reception how the necessary refund would be arranged. Their reply was that as we had booked through expedia they could not refund us, instead they offered us free breakfasts. We are not breakfast eaters so we declined this offer. After some time the manager was called and we were offered a superior room for the remaining 2 nights of our stay. At the suggestion of the receptionist we went and had lunch before returning to check the third room was suitable. It was not ready but we were told that it was being cleaned so we said we would wait. Cont below
5 out of 5
Recommended
for Everyone
by JBG from Michigan

Right Downtown...Everything Nearby

Posted Mar 11, 2014
Pros: Close To Everything
Cons: Nothing
Location: The Circular Quay The Rocks Restaurants Sydney Opera House Ferry nightclubs & Much More
Very Nice Hotel. Upscale. Great Views of The Harbour From Your Room. Upstairs Bar May Have The Best View Of Any Of The Sydney Opera House & The Rocks. A Must See At nighttime. Friendly Staff...Highly Recommend