Ratings based on 2,685 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Beautiful view

Posted Mar 27, 2015
The hotel staff was so friendly and helpful. The corner room we had with a view of the Opera House was outstanding.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Great location and great views.

Posted Mar 27, 2015
I had the most comfortable sleep in any hotel ever. The level of personal detail given to each resident exceeded expectation. Comfort has been taken to a new high.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Best hotel in Sydney!

Posted Mar 20, 2015
Loved the room; loved the view! Spacious room. Clean. Very comfortable bed. Wish I could stay longer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia, pa

First class comfort

Posted Mar 15, 2015
The Shangri-La is in a great location near the harbor, has great staff and extremely comfortable rooms. I wish I could have been there for more than one night!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guildford UK

Posted Mar 7, 2015
Good hotel close to Circular Quay. Lovely room with view of Opera House
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Devon UK

Shangri LaLaLa!

Posted Mar 5, 2015
Pros: Position and facilities
Cons: An irritating intermittent rattle/vibration from the ceiling of our room at odd times, not excessively loud but noticeable.
Location: Walking distance to the Opera House, Sydney Bridge, Botanic Gardens and wharfs for ferries, to explore further around the huge harbour areas.
Lovely hotel in a good position not cheap but in general you get what you pay for. The bed was one of the best we have had anywhere and the service is second to none. Two small niggles, the carpet in our room was stained (wine?) and had not been effectively cleaned and the restaurant do not include tea and coffee in the evening meal charge, a bit parsimonious! The food was excellent but I felt was slanted slightly towards the asian taste.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Best views

Posted Mar 3, 2015
Spent our 25th Wedding Anniversary here. Loved it! The views blew us away! Will definately be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bangalore

Best place to stay in sydney

Posted Feb 17, 2015
The hotel is at a walking distance from all key city attractions. The staff is extremely warm and courteous. The hotel rooms offer best viewd of the opera house and harbor bridge. Checkout in the morning can be painful. Keep an hour or so in hand. Else use express checkout option.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Very nice hotel; great location!!

Posted Feb 16, 2015
Pros: View of the Sydney Opera House
Cons: Noisy Lobby during the morning
Location: Located at the Rocks. Shopping, restaurants, Hop On - Hop Off Bus, Visitors Center, Opera House, climb the coat hanger bridge
Great service and excellent Horizon Club. Hotel is located in the Rocks area with excellent views of the Sydney Opera House, as well as many excellent restaurants, Circular Quay and within walking distance to many of the major shopping malls and city attractions.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Shangri-La Hotel Sydney, None Better

Posted Feb 16, 2015
Pros: views, rooms, customer service
Cons: Prices are pretty steep.
Location: Great location, right at the waterfront.
It's a great facility right down on the Circular Quay at the waterfront. Great views, many of the Opera House and Bay Bridge. Great help by any employee I approached, always very courteous. especially helpful was the concierge desk (Alex in particular) that helped me get dinner reservations at the hotel (Altitude Restaurant) and other restaurants around town, transportation and sightseeing tips.