Ratings based on 766 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Melbourne

International hotel in Circular Quay / Rocks area

Posted Sep 24, 2014
Pros: Comfortable, professional, well-located for key tourist and business sites
Cons: In-room pricing of bar and snacks are on the high side
Location: A bit of a hike up the hill if you are walking or with luggage.
Very well presented and professionally appointed hotel in international chain. Very competent and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, close to where we had to go

Posted Sep 22, 2014
Location: You have the choice of every destination as the hotel is close to Circular quay, the trains and the ferries
The room was great, clean and extremely comfortable
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Great position

Posted Sep 21, 2014
Pros: The location. The lovely staff. The cleanliness.
Cons: Parking is too expensive. We never take a car to park.
Location: The Sydney Rocks. Amazing location. We love the fact that you walk out the door and you are 5 minutes to the harbour and the Rocks.
Beside being in a very convenient location of Sydney, the Rocks are at your feet, the staff are so welcoming and helpful. Nothing is too much trouble.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dundee, Scotland

Great views in Syhdney

Posted Sep 13, 2014
Pros: The view from the bedroom.
Cons: Staff attitudes and number of staff on duty at check-in and check-out.
Location: At the top of a steep hill but close to all attractions.
Our room had magnificent views over Sydney Harbour B ridge and the Opera House. The carpeting in the hotel needs updating. The lifts are swift and efficient - the staff at check-in and check-out could usefully take lessons from them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Syndey

Very nice view and the service were great!

Posted Sep 11, 2014
My husband and I had a perfect view of opera house and harbor bridge. We had a wonderful stay at the hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Liverpool, England

What a view!

Posted Sep 7, 2014
Pros: View, room, pool, jacuzzi, decor
Cons: Service in restaurant
Location: Near all tourist attractions
This was the last hotel we stayed in at the end of our 5week honeymoon touring the East Coast of Australia and what a way to end it. Amazing view over looking Sydney Opera House, a gorgeous room, very comfy bed, this hotel had it all!
3 out of 5
by A verified traveler from Sydney

Excellent restaurants and location. Terrible staff

Posted Aug 31, 2014
Pros: Restaurants were excellent. Buffet breakfast is the best in Sydney.
Cons: Staff are a bit like robots, need a bit more personality.
Location: Location is the best. The rocks are historic and beautiful. Restaurants, shops and cafes are niche, with short walk into CBD.
Stayed for birthdays celebrations. Always loved the Shangri-la, but first time to go there with babies in-tow. Food is always amazing. Staff however, are not so welcoming. Professional, yet dry and nonchalant - I guess simply doing their jobs, nothing more, nothing less. Had a terrible experience with bell desk manager giving bad directions and ended up walking for an hour in the cold and rain with my baby in the dark. Not impressed. Came back disgruntled and his response "catch a cab because I have a pram" and gave me a map. We can never fault the food and restaurants, their chef is magnificent and probably the only thing that keeps us coming back. New spa CHI, is beautiful, however staff are a little clueless. Recommend for business but not family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent views.

Posted Aug 28, 2014
Pros: The view and was on a quiet street.
Cons: The price.
Location: In the rocks area, a short walk to circular quay and the sydney harbour bridge.
Was way better than I expected and had an amazing experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Fantastic hotel experience

Posted Aug 25, 2014
The occasion was an anniversary. From the moment we arrived we were made to feel special. The staff were excellent at doing their job. The views of the harbour were spectacular. The service at the Altitude restaurant and Cafe for our breakfast was first class. We thoroughly enjoyed our experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great hotel.

Posted Aug 18, 2014
Excellent location, walking distance to Circular Quay & all forms of transportation. Slightly disappointed that only sachets of instant coffee available in room. I expected a plunger and decent coffee in a hotel of this quality.