Ratings based on 874 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Birthday

Posted Aug 19, 2014
Pros: Everything
Cons: Nothing everything was great
Location: Right on the cusp of the city, close to kings cross, and the CBD. Easy to get anywhere and it made the experience better.
Took my girlfriend here for her birthday a weekend away. The Foyer and whole arrival area was impressive, the staff were welcoming and helped us with everything. The room itself was brilliant, very classy and it felt like a home away from home. This was a great experience and i would do it again in a heart beat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exactly as it should be

Posted Aug 12, 2014
Perfect. Our room was sold to someone else so we received a free upgrade, amazing service. We will back.
5 out of 5
Recommended
for Everyone
by A verified traveler from SA

Beautiful hotel, close to everything

Posted Aug 11, 2014
We were offered a free upgrade to the Hyde Park suite, which have incredible views. The hotel is close to everything, only a 10 minute walk to the opera house.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Wonderful location

Posted Aug 9, 2014
Pros: Location,beautiful lobby,good service and spacious room.
Cons: Free in room Wi-Fi, and more cable channels.
Location: Across the road from Hyde Park. Shops and restaurants very close.
A very smooth check in. The room was very spacious with a large walk in wardrobe,excellent lighting and a big bathtub.There was a good in room service food menu. Criticisms would be the small cable channel selection, no in room free Wi-Fi and no view from the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from AUS

Great stay, very nice hotel!

Posted Aug 8, 2014
Had a great time, staff excellent, very helpful nothing was a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

extra charges

Posted Aug 4, 2014
Cons: dont eye gouge on extra charges like phone calls.
great short stay, but being charged $24.90 for an 11 minute local call was a shocker. even the front desk were embarrassed!
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

Great hotel with excellent location

Posted Jul 31, 2014
The room is really nice and easy access to Darling Harbour, City and Circular Quay. Overall, very happy.
1 out of 5
by A verified traveler from vancouver

Absent customer service

Posted Jul 25, 2014
Front desk staff were inflammatory and rude. Absent of customer service entirely.
5 out of 5
Recommended
for Couples
by A verified traveler from NZ

Excellent central hotel

Posted Jul 22, 2014
Club Suite is fantastic room and club facilities very good.
2 out of 5
by A verified traveler from Central Coast NSW

Disappointing customer service.

Posted Jul 19, 2014
Pros: Location
Cons: Customer service
We called ahead on the morning of our reservation to ask for a roll away bed to be placed into one of our rooms. I was told that an extra $80 would be required to which I agreed. Upon check in I again asked about the bed and was told that it would be organised within half an hour. When we returned to the hotel it was very late & the bed had not been delivered as promised. This was extremely inconvenient and when I spoke to hotel staff the next morning all they could offer was an apology & agreed not to charge me for the roll away bed (which never arrived). When I told them how disappointed I was they also removed the parking fee from our bill. I am still not impressed.