Ratings based on 4,405 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great hotel in the middle of the CBD

Posted Jun 21, 2015
Pros: Location was great across the road from Hyde Park and right near Pitt Street mall.
Spent a night at hotel. Really pleasant stay. Good customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Great Location

Posted Jun 20, 2015
Pros: Club Floor
Upgraded to Club Floor - awesome no hassles - beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast

Price tag doesn't match the service...

Posted Jun 10, 2015
Beautiful hotel. Initial room was facing a wall before moving to the park view room we had booked. Room was lovely. Conservatory Bar is overpriced and understaffed. We had to wait a very long time to get each overpriced drink and then we waited an hour for an overpriced cup of hot chips. I don't mind paying overs for 5 star service/products but not when it is delivered in a 3 star fashion. As I said, beautiful hotel so only better management required.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2015
Lovely hotel and staff. Great location. Was given free upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Pros: location was great!!
Cons: more internet access
Location: we loved shopping, going to the Sydney Tower, and Hyde Park
It was a lovely experience from the very beginning. The lady who served us at reception was very efficient, kind and had excellent customer skills.
3 out of 5
by A verified traveler

Surprise breakfast fee

Posted May 19, 2015
Upon check out, we were charged for breakfast when the Expedia mobile bookings site said it was included for two.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta, Indonesia

Very strategichotel

Posted May 19, 2015
Pros: Friendly and helpfull staff
Cons: The F & B in Feast Restaurant should be more variations
Location: The location is very strategic, easy access so i can go anywhere
I feel comfortable during my stay here and sure i will be back when i'm visiting Sydney!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great position, hotel sparkling clean

Posted May 18, 2015
Pros: Room cleanliness
Location: walk to CBD, STATIOn art gallery
Loved staying here, so close to the city and also the train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Fantastic place to stay - highly recommended

Posted May 17, 2015
Easy fast pleasant check in Fantastic room and amenities Easy fast check out
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2015
Decent hotel with great facilities. Rooms are spacious and comfortable. Would recommend.