Ratings based on 815 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from vancouver

Absent customer service

Posted Jul 25, 2014
Front desk staff were inflammatory and rude. Absent of customer service entirely.
5 out of 5
Recommended
for Couples
by A verified traveler from NZ

Excellent central hotel

Posted Jul 22, 2014
Club Suite is fantastic room and club facilities very good.
2 out of 5
by A verified traveler from Central Coast NSW

Disappointing customer service.

Posted Jul 19, 2014
Pros: Location
Cons: Customer service
We called ahead on the morning of our reservation to ask for a roll away bed to be placed into one of our rooms. I was told that an extra $80 would be required to which I agreed. Upon check in I again asked about the bed and was told that it would be organised within half an hour. When we returned to the hotel it was very late & the bed had not been delivered as promised. This was extremely inconvenient and when I spoke to hotel staff the next morning all they could offer was an apology & agreed not to charge me for the roll away bed (which never arrived). When I told them how disappointed I was they also removed the parking fee from our bill. I am still not impressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Rivers NSW

A walk away from all the things we wanted to do

Posted Jul 14, 2014
Pros: Friendly efficient warm and inviting with maps to all the places we wanted to go
Cons: Could not understand why I was charged $100 for a $55 park otherwise I think the hotel was very well and thoughtfully managed
Location: The hotel is very centrally located and an easy walk or commute to all that's available in Sydney
herding cats with two young tireless grandchildren it was such a relief to see pleasant smiling staff members who efficiently took care of car issues and took no time at all directing us to our room
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Really nice stay, central hotel

Posted Jul 11, 2014
Pros: proximity to trains and park, just a few mins walk from either Town Hall, Museum or ST James Stations. Good quality hotel
Location: Hyde Park, Botanic garden, Operah house..............all of cental Sydney a pleasant walk away along with shopping as well!
Close and easy walking to trains, lovely to stroll through Hyde Park and the Botanic Gardens. just across the road. The room was spacious and very well presented and the staff very welcoming and helpful.
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Close to everything, great outlook

Posted Jul 11, 2014
Pros: The view from the room, the food, the service, the lobby, the view from the pool
Cons: Nothing
Location: the room had lovely views of Hyde Park but I didn't expect to see the Harbour so well . It was great walking out the front door to the Park, plus DJs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, QLD

Lovely hotel next to Hyde Park

Posted Jul 10, 2014
Pros: Location, Bed
Cons: Some staff could be a little friendlier, prices revised for in room dining
Location: Right next to Hyde Park and the city, perfect location.
The hotel was lovely, very pleasing. I stayed in a beautiful Executive Suite and it was the perfect blend of comfort and style. The staff were helpful, particularly the german gentleman at reception, however it was a bit hit and miss with the staff. The few times I dealt with reception, the other staff were slightly unpleasant and did not seem too happy. Also the room service and movie pack etc. were slightly overpriced for what you got. Otherwise, great stay :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney NSW

Nice stay close to surrounding city shops

Posted Jul 8, 2014
Very presentable bathroom , lovely polite staff,room service Quick overall enjoyable stay :) .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 7, 2014
Pros: The pool and the gym is amazing. The hotel on its own is beautiful
Location: You have the big westfield right around the corner you can walk to darling harbour or you can walk to anywhere you need to really
The experience was great, I would recommend it to anyone who ask where to stay in the CBD.
4 out of 5
Recommended
for Everyone
by A verified traveler

central to what we required for a city stay

Posted Jul 7, 2014
the did give me a twin instead of the king i booked but sorted it quickly enough. roomservice woke me 3 times trying to enter my room before the 11am checkout which was an annoyance i could have done without