Ratings based on 517 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable hotel right in the heart of the CBD

Posted Sep 28, 2014
Pros: Location
I booked this hotel as part of Expedia's Flight and Hotel deal. Ordinarily I wouldn't bother to go to the expense of a 5-start hotel, but the price was good so I thought I'd give it go. When I arrived I was upgraded to a better room because I was staying for 4 nights. The room was OK, but there was nothing to justify the 'luxury hotel' tag. The TV was quite small and every channel seemed to be in low resolution mode and some channels were unwatchable - not a problem for me as I don't tend to watch a lot of TV on vacation. For a luxury hotel the bed was a bit uncomfortable, a bit soft for my tastes with a prononced dip on one side. The bathroom was quite good, although the shower has a seperate hot and cold tap leading to lots of fiddling to get the water to the right temperature. I hadn't booked a breakfaast with the room and, at Aus$45 for the buffet breakfast, wasn't tempted. Fortunately the hotel is close to Martin's Place and a food court attached to the train station has many good value breakfast options. The main plus for the hotel is its location. If your prepared to be slightly further out I can recommend the Vibe hotel - much better value.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel close to shops

Posted Sep 26, 2014
It was a nice hotel very close to Circular Quay for transport. Also close to shops & eateries.
Comment from Hotel Management
Sep 30, 2014 by Drik, Hotel Management
Bonjour, Thank you for sharing your comments. I am pleased you enjoyed the location of the hotel. Kind regards Erkin Aytekin General Manager
Comment from Hotel Management
Oct 1, 2014 by Drik, Hotel Management
Bonjour, Thank you for rating our hotel. Kind regards Erkin Aytekin General Manager
3 out of 5
by A verified traveler

Okay hotel close to circular quay

Posted Sep 25, 2014
Cons: Should provide welcome drinking water bottles in room
Location: No restaurants near by
Everything about the room was nice, but disappointed because it did not provide slippers.
Comment from Hotel Management
Sep 27, 2014 by Drik, Hotel Management
Bonjour, Thank you for leaving your comments. I am pleased you enjoyed your stay. Next time please ask our staff and we will send some slippers to our room. Kind regards Erkin Aytekin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend visit

Posted Sep 23, 2014
Ideal position for shopping as well as sight seeing and dining by the harbour
Comment from Hotel Management
Sep 27, 2014 by Drik, Hotel Management
Bonjour, Thank you for your comments. We are pleased you enjoyed the location of the hotel. Kind regards Erkin Aytekin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

A great stay

Posted Sep 2, 2014
Pros: Location, ambiance and wonderful staff
Cons: Everything was great about our stay. Free WIFI in public areas would have been great.
Location: The Governer's Table cafe at the Sydney Museum, Jamie Oliver's Italian Restaurant, Short walk to Circular Quay
The hotel was wonderful. The staff were always helpful and polite and the check in process was smooth and quick. The hotel is a short walk to circular quay which is part of the airport rail link. The hotel was very swish, nicely decorated and immaculately kept. It was a quiet location which we prefer to the hustle and bustle of some of Sydney's busy streets and hotels. We had breakfast at the Governor's table which is a short walk away and makes great coffee and ricotta pancakes. It's about a 10-15 minute walk to Pitt street mall for shopping and Jamie Oliver's Italian Restaurant is only a few streets away too. Overall a great weekend away!!
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for taking the time to share your feedback. I am extremely pleased you enjoyed our location. I hope we can welcome you back to the hotel soon. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for leaving such lovely comments, particularly those of our front desk staff. I am pleased you also enjoyed our location. We do hope to welcome you back soon. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, Thank you for sharing your experience. I do hope we can welcome you back to the hotel soon. Kindest regards Lilian Tolentino Director or Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Walking distance to shops, restaurants, harbour !

Posted Sep 2, 2014
Pros: The location is between shopping (Pitt St) and Harbour. Best location, for easy walking everywhere.
Cons: Nothing
Fantastic long weekend spent with best friend. Great girls weekend. Staff at Hotel all very approachable, friendly, helpful. Rooms large and clean. Beds very comfy especially after shopping/dining and dancing.
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for sharing you experience. I am pleased you had a lovely long weekend. Our Sofitel My Beds are wonderful. I am so glad you enjoyed it. I hope to welcome you back to the hotel soon. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, Thank you for the lovely comments. We are glad you enjoyed your stay. Kindest regards Lilian Tolentino Director or Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Executive Luxury

Posted Aug 30, 2014
Location: Very Central - close to Circular Quay, Opera House, Botannical Gardens and a short walk to Darling Harbour. Great Restaurants nearby
Front desk vey helpful, Room was Luxury Executive on the top floor and just perfect. Will stay again.
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for your comment especially those of the Front Desk team. I will be sure to pass that one. We look forward to welcoming you back to the hotel. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, Thank you for sharing your experience. I am pleased you had a very enjoyable stay. Kindest regards Lilian Tolentino Director or Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel in the centre of sydney city

Posted Aug 27, 2014
Great service, nice garden view from the room. My family visited from overseas and stayed in Sofitel. They really enjoyed it! All the staff were very friendly and helpful! The bed was very comfy as well!
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for your comments. I am pleased your family enjoyed their stay with us. Our Sofitel 'My Beds' are divine. I am glad you enjoyed them. I hope to welcome you back to the hotel soon. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, I am very pleased your family enjoyed stay with us. Hope we can welcome them back soon. Kindest regards Lilian Tolentino Director or Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast QLD

Great location.

Posted Aug 25, 2014
The hotel room was much better than we expected... we had read some other reviews that made it sound ok but we were pleasantly surprised. The room was clean, quiet and beautifully styled. We had balcony doors that opened for fresh air when we felt like opening them. The bed was comfortable and the towels were plush. The staff were helpful and efficient. We walked everywhere from this location. We would certainly stay here again... Thank you.
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for sharing your experience. I am happy to hear you enjoyed your stay despite your initial expectations. Our rooms with the french balconies are definitely a favourite. We look forward to your next visit. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, Thank you for the lovely comments, I am glad you were pleasantly surprised with the hotel. Hopefully you can stay again soon. Kindest regards Lilian Tolentino Director or Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Sydney Business

Posted Aug 23, 2014
Pros: Central CBD
Cons: Wifi. This Hotel still charges for Wifi and at exorbitant rates
Location: 150 metres from George Street and 50 metres to Railway station
Hotel not particularly good value for money but centrally located.
Comment from Hotel Management
Sep 20, 2014 by Drik, Hotel Management
Bonjour, Thank you for taking the time to share your experience. I do apologies that you didn't feel the hotel had value for money. We would be delighted to welcome you back again if you would like to give us a second chance. Kind regards, Lilian Tolentino Director of Guest Relations
Comment from Hotel Management
Sep 19, 2014 by Drik, Hotel Management
Bonjour, I apologies you didn't think our hotel was value for money. I hope we can change your mind in the future. Kindest regards Lilian Tolentino Director or Guest Relations