Reception

Reviews of No9 Springfield

3 out of 5
No9 Springfield
9 Springfield Avenue, Potts Point, NSW

Reviews

8.0

Very Good

Rating 10 - Excellent. 264 out of 1001 reviews" "
Rating 8 - Good. 457 out of 1001 reviews" "
Rating 6 - Okay. 218 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Geoff, New Lambton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Always happy here. Great location and the recent upgrades are good.
Stayed 1 night in Feb 2024
Response from Front desk on Feb 14, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

10/10 Excellent

liz

Traveled with family
Liked: Staff & service
The most accommodating, helpful excellent staff
Stayed 1 night in Jan 2024
Response from Sarah on Feb 7, 2024
Hi Liz,Thank you for your great review about our hotel and our staff.We are so glad you had a great stay and we hope to see you again soon in the near future.Warm regards,

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No.9 Springfield is an excellent hotel to stay, with excellent accommodation, service and has everything you need for visiting the area of Sydney, can't wait to go back next year from the UK.
Stayed 5 nights in Jan 2024
Response from Sarah on Jan 14, 2024
Hi Terence,Thank you so much for sharing your feedback with us. We are so glad to hear that you enjoyed your stay. Have a lovely trip in Melbourne. We look forward to seeing you again soon of next year.

6/10 Okay

davinder

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk on Dec 27, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

10/10 Excellent

Tim

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from N9 Springfield on Dec 27, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

8/10 Good

Tjoen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area clean and convenient. Shopping at your doorstep, Harris farm mart. shopping areas just outside,also King Cross station nearby to go anywhere.
Stayed 4 nights in Dec 2023
Response from Front desk on Dec 27, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sarah on Feb 7, 2024
Hi Kelly,Thank you for taking time to leave us a good review. We hope you had a great stay with us.We hope to see you again soon in the near future.Warm regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Nov 2023
Response from Front desk on Dec 27, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe of the place and the surrounding area is really very good. The proximity to the train station at Kings Cross is brilliant. Having the Harris Farm food outlet directly across the road open from 7:00am to 10:00pm is really very handy - no need to go hungry. Dinner at Pizza Boccone and dessert at Rivareno were both top class delicious experiences. Both open late too. And to top it off the staff at Springfield are just so professional and friendly at the same time. What's not to like? Well done No 9 Springfield!
Stayed 1 night in Nov 2023
Response from Reception team on Nov 10, 2023
Hi Hugh,Thank you for taking time to share your feedback. We are so glad that you enjoyed your stay. We hope to see you again in the near future!Warm regards,

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great hotel in a fantastic position! Comfortable bed, friendly staff, great coffee/cakes at the patisserie! Bathroom quite small!
Stayed 1 night in Oct 2023
Response from N9 Springfield on Nov 1, 2023
Hi Michele ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Marc

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from N9 Springfield on Nov 2, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this property. The staff were a pleasure to deal with and the hotel was very well maintained and very clean. The hotel is situated a short walk from Kings Cross Station, and it is quite easy to obtain a taxi if required in the Main Street of King’s Cross, where you will find places to eat and drink
Stayed 1 night in Oct 2023
Response from Reception team on Oct 30, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Des

Stayed 1 night in Oct 2023
Response from Reception team on Oct 28, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front desk on Oct 19, 2023
Thank you for taking the time to share your feedback. We have raised the issues you have mentioned with the relevant departments. We hope yo welcome you back to our hotel very soon!

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly reception staff. a hidden gem with a lovely patisserie
Stayed 2 nights in Sep 2023
Response from N9 Springfield on Oct 7, 2023
Hi JenThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

8/10 Good

sylvain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet. train station at the corner.
Stayed 10 nights in Sep 2023
Response from Eugene on Sep 21, 2023
Hi SylvainThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

4/10 Poor

Sara

Traveled with family
Disliked: Staff & service, room comfort
Smallest bathroom in the world
The check in process was very stressful. We arrived at 9.45 and it looked closed and the main phone was off the hook despite us being told we had until 10pm to arrive. My mother phoned the emergency number and the guy did show up from the office opposite reception so I don’t know why he couldn’t hear us calling out. The bed was comfy but the bathroom was ludicrous! I think there is more room in my under stair cupboard !
Stayed 2 nights in Aug 2023
Response from Eugene on Aug 29, 2023
Hello SaraThank you for taking the time to share your feedback. while we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.The Team at #9Springfield

10/10 Excellent

Michele

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property, will be back again😊
Stayed 1 night in Jul 2023
Response from Eugene on Jul 30, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Can

Stayed 1 night in Jul 2023
Response from Reception team on Jul 29, 2023
Hi Grece ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards N9 Springfield

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Eugene on Jul 7, 2023
Hi Kara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,No.9 Springfield

10/10 Excellent

sylvain

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean
Stayed 12 nights in Jun 2023
Response from Reception on Jun 22, 2023
Hi Sylvan , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, close from train station. Clean.
Stayed 4 nights in Jun 2023
Response from Reception on Jun 19, 2023
Hi Sylvain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,

4/10 Poor

Leewyn

Stayed 4 nights in Jun 2023
Response from Reception on Jun 19, 2023
Hi Leewyn,Thank you for taking the time to share your feedback. while we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable
Stayed 3 nights in Jun 2023
Response from Reception on Jun 19, 2023
Dear Richard, Thank you for taking the time to complete the survey about your stay at No.9 Springfield. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at No.9 Springfield again soon!Kind regards,No.9 Springfield

4/10 Poor

Robin, Wellington

Liked: Staff & service
Disliked: Property conditions & facilities
Not a quiet hotel, take ear plugs. There is no double glazing or soundproofing so you can hear absolutely everything from the corridors, the rooms upstairs and outside. I was woken up multiple times each night by other guests stomping above my room or moving through the corridor. One of my bedroom windows had a metal grate above it which opened straight to the outside and couldn’t be close so it was like sleeping with a window open and the Kingscross area is not a quiet place and the loud birds wake up early. I wouldn’t stay here again.
Stayed 4 nights in Jun 2023
Response from Eugene on Jun 15, 2023
Thank you for taking the time to share your feedback. while we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliantly located. Clean. Good service.
Stayed 2 nights in May 2023
Response from Reception on Jun 12, 2023
Thank you so much for this sweet feedback.We wish could see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
While this is an older property, it’s comfortable, clean, close to transport. I will stay again when I return to Sydney.
Stayed 4 nights in May 2023
Response from Reception on Jun 12, 2023
Thank you for this sweet feedback and we are so glad you are happy staying with us. We will see again soon.

10/10 Excellent

Sharne

Stayed 1 night in Mar 2023

10/10 Excellent

Erika

Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Friendly and efficient service in a great location. A beautiful hotel.
Stayed 4 nights in Mar 2023

8/10 Good

Daniela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lodge
Stayed 1 night in Mar 2023

10/10 Excellent

Daniela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay has a lovely feeling about the place in
Stayed 3 nights in Mar 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fastest check-in ever! It's in a great location. I've been wanting to ask for the wifi but totally forgot- would be nice if it's given upon check in.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lisa

Stayed 3 nights in Feb 2023

8/10 Good

Peggy

Stayed 2 nights in Feb 2023

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of St Vincent’s hospital, clean and tidy, we’d stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Jake

Stayed 2 nights in Dec 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style hotel with simple, clean rooms and great location. Would definitely stay again.

6/10 Okay

Maira

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom was extremely small and not pleasant to shower .

8/10 Good

Mike

Stayed 3 nights in Nov 2022

2/10 Terrible

Chad

Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had one lovely night at No9 Springfield. The staff were very friendly and the little cafe at the front was great for coffee. The location is amazing! Everything is in walking distance and the train station is a 2 min walk. There are endless options for food, coffee and gelato, so the location is definitely prime! The only thing that was a bit difficult was getting to the 4th floor. We had friends that had a room on the 4th floor and they had to take the lift to level 3 and then climb two flights of stairs with all their luggage. If you had little luggage it wouldn't be a drama but 3 big bags was a bit difficult.
Stayed 1 night in Oct 2022

6/10 Okay

Darlene

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice. Just the strong smell of perfume/cologne is still in the room when I entered at 8pm.
Stayed 1 night in Oct 2022

8/10 Good

Andreas

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good located boutique hotel. Friendly service
Stayed 1 night in Oct 2022

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed another pleasant stay at Springfield - room was comfortable and great value for money here in the centre of Sydney.
Stayed 1 night in Sep 2022

8/10 Good

Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building and good cafe
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, beds were super comfortable, it’s beautiful inside. Bathroom water pressure was great as I read it wasn’t. Parking was cheap which was great as many charge a lot more. Very friendly staff. Highly recommend this place and will stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms are fantastic for the price
Stayed 1 night in Jun 2022