Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great Central location, large spacious clean rooms

Posted Jan 28, 2015
We went for a special occasion and they catered for our every need. Enabled an early check-in so we could go watch a matinee Wicked Show. Great little pool to cool our heels on a hot day with a nice courtyard. With a very affordable rate as well we were very pleased with our selection
3 out of 5
by A verified travelerfrom Japan

コンシェルジュと通信環境に難あり

Posted Jan 28, 2015
Pros: ロケーション
Cons: 通信環境とコンシェルジュ教育(もう一人は誠実で対応も良かった)
市内観光のロケーションとしては非常に良い。ホテルのレベルとしては普通。ただ、混み合っている地区にあるため下の方の階だと電波の状態が悪く部屋ではwifiルーターが使えず、ロビーに出る必要があった。現今、部屋ではネットは必須なのでこの点には非常に不満を感じた。 空港からホテルまではtrainを使用したが駅から200mほど歩く必要があった。帰りはコンシェルジュに相談すると、二人なら料金は同じ程度だからとタクシーを強く勧められ使用した。ところが空港について請求された金額は1.5倍以上。いまでも運転手とつるんでだまされたという後味の悪さが残る。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland, New Zealand

Nice Hotel, centrally located in Sydney City

Posted Jan 28, 2015
Nice Hotel, centrally located in Sydney City, not too far to walk to Circular Quay or the Rocks and city railway stations are close. Short walk to Pitt Street Mall and shopping.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Queensland

Beautiful, historic, and welcoming!

Posted Jan 27, 2015
Pros: Close to everything! Shopping, train, etc. Beautiful, old features, yet modern decor. Friendly staff! Room service soups!
Cons: Maybe placing a mattress topper on the beds for those that prefer softness.
Location: Lots of restaurants are close. Train station is near by. Taxi rank right outside the door. Close to everything.
I love the Grace! It is such a beautiful, old hotel in the centre of the Sydney. It is so close to everything. The staff are very friendly and welcoming. The room service menu is good, but the Soup of the Day is AMAZING! I have had the best soups I have ever tasted in this hotel. They are just packed with flavour. The decor is beautiful. The room is large. Although the King Size Bed is firm (and I prefer soft) it was only a slight drawback for all of the other benefits. I love the old lifts (while old fashioned, they are very fast and there are so many that you never have to wait long). Overall a beautiful hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton, NZ

Welcoming

Posted Jan 27, 2015
Pros: Location. Easy to get anyway in Sydney. Staff were helpful and knowledgable. An absolutely beautiful hotel.
Location: Walking distance to all activities Darling Harbour and King Street Wharf to catch ferries or take a harbour cruise.
We arrived early not expecting to be able to get to our room but the room was ready and what a delight. Air con on, so the room was lovely and cool on a hot day. Ordered room service and pre booked breakfast, all arrived on time with a smile and as ordered. Staff always greeted us with a smile and a greeting when we came back from an outing (as if pleased to see us). Beautifully presented hotel that made you feel like you were on holiday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Very nice stay. Pleasant staff, clean room, great location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Queensland

Good hotel

Posted Jan 26, 2015
Pros: the room overall was very good, location great
Cons: perhaps the opening times of restaurant
Location: location very close to centre of cbd and within walking distant of most attrations
Location, room and staff very good, price in line with this grade of hotel. The only small problem was the amount of dust accumalated on bed side tables
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gold coast

Excellent location, rooms and staff

Posted Jan 23, 2015
Great vintage hotel, nice rooms and pleasant staff. Close to train station and all sites.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

移動に便利

Posted Jan 19, 2015
駅からもわりと近く、移動に便利なホテルでした! スタッフも対応がよく、日本語が通じなくても過ごしやすかったです! ありがとうございました。
3 out of 5
Recommended
for Everyone
by A verified traveler

OK, but staff inexperienced

Posted Jan 18, 2015
Pros: central
Cons: staff training and preparing room as booked
Location: in Sydney CBD so Domain/botanical park/shops...very central etc. Only issue is that all the good cafes are closed Saturday and Sunday.
Paid for a superior twin room. Upon arrival went to room but king bed asked to be changed into twins. Informed would organsie another room. The other room was small and basic. Trying to organise any changes difficult, as staff young and inexperienced so just had to put up with what you got. Would benefit from better trained staff.