Ratings based on 141 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
by mary from florida
Great location, minimalist roomPosted Apr 17, 2014
Pros: Location, location, location.
We did okay at this hotel but would not recommend it to those who enjoy more creature comforts. Room was small but clean. We ordered ensuite & were given the handicap accessible bathroom. The shower was just a showerhead on the wall. Thus the entire floor was soaked after a shower. Not much space for clothes. Hotel staff was very pleasant & courteous and the breakfast was very nice. However the restaurants attached to the hotel were not very accommodating. Room had a menu that listed wine. ( $25-35) but when I called to order it they only had $60 bottles. Tried to have an early dinner in the Fortune of War restaurant & ended leaving after no one waited on us. Looks like a great pub if you are into pubs. Location is fabulous. It is very near Circular Quay & The Harbour bridge. George St. Has great shops.
for Everyoneby Ginger from Birmingham, AL
LOVED this hotel!!!Posted Apr 7, 2014
Pros: Everything! Great atmosphere, very quaint!
Loved everything about this hotel! Just don't compare it to American hotels... it has a European feel to it. Perfect location & staff was super, super friendly!!! Very reminicent of my favorite London hotel, Dorset Square.
for Everyoneby Rick from Edmonton, AB
Great locationPosted Feb 14, 2014
Pros: Hotel has great character. Great location.
Location: One of the best locations in Sydney. It's right on Circular Quay, so everything you want to do in Sydney is close by or rail and ferries is rt outside
I picked this hotel because of location. Everything you need is very close to the hotel; ferries, trains, restaurants, Sydney Harbour etc. it was everything I expected and I will stay there again.
for Everyoneby Lizzie from Brisbane
We loved the presentation of the individual roomsPosted Feb 11, 2014
Pros: The staff had that engaging capacity to be very helpful, not only relating to the hotel itself, but directions to places we would like to go.
Cons: Being Seniors, we had a few problems with the stairs but, where possible, the staff aided us without having to be asked.
Location: The Rocks area took all our attention this time as we were booked to sail on a cruise the next day.
Whatever we said to a staff member, they were attentive and obliging. It certainly is in the best part of Sydney an we most probably will be returning.
Recommendedby Christine from Canberra
Fantastic locationPosted Jan 12, 2014 on Hotels.com
Lovely old quaint hotel. Fantastic location. We'll stay again.
Recommendedby Roger from Sydney
Posted Jan 5, 2014 on Hotels.com
Nice boutique hotel. The rooms are pleasant, the staff helpful and the location is outstanding. The breakfast was fine and there are many restaurants nearby for other meals.
Recommendedby A verified traveler
Circle QuayPosted Dec 20, 2013 on Hotels.com
for Business Travelersby AmericanNBrisbane from Brisbane
Great price for great locationPosted Dec 18, 2013 on Hotels.com
The hotel itself is old and a bit tired, but not too bad. The location is fantastic - right between The Rocks and Circular Quay and an easy walk from the train station. The staff is friendly and helpful. I would definitely stay there again.
for Everyoneby A verified traveler
Posted Dec 16, 2013
We never stay in American Hotels when we travel.We loved the Russel. It is old and maybe not for everyone but it is in the Rocks just where you want to be. Walking distance from the cruise ship. walk 1/2 block from the ferries. Staff was always helpful, fresh flowers in our room and choc on our pillow every night. Breakfast was good. Everything you need is just a short walk. Not luxury but the color and spirit of Old Sydney We were puffed up by our choice
Recommendedby Matthew from Jersey, UK
Affordable comfort in great locationPosted Dec 7, 2013 on Hotels.com
Great old world charm. The rooms are clean and comfortable and the staff are all very friendly. Don't be expecting a 5 star experience but this hotel will give you a great nights sleep in probably the best tourist location in the whole city. Cross the road and you are by the harbour. A couple of minutes walk and you are at Circular Quay for the trains/busses and boats.