Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Perfect Spot

Posted Jul 29, 2014
Pros: The service from staff
Cons: Beds that are not so hard.
Location: Its right near the city so close to shops, transport, and not too far from the Opear House or Ferries at Circular Quay.
So close to the city and right where our seminar was. The staff were very helpful and everything they did was immediate. Only the beds were a let down as they were too hard.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the city close to everything

Posted Jul 26, 2014
Good room service, rooms spacious and very clean. Food was also good, lobby was not cramped. Parking was a bit expensive, but I guess it's the city. My safety locker was not working, and the person at reception said he'd send someone the next day, but that was not done or even asked about upon my departure. Also complimentary coffee in the room is standard but we were only provided with tea.
4 out of 5
Recommended
for Couples
by A verified traveler from new zealand

Pleasant centrally located hotel.

Posted Jul 24, 2014
Pros: Good restaurants in Stanley St very close by and good cheap pub over the road
Cons: The staff seemed a little diffident and certainly could do more to 'sell ' the location and amenities nearby
Location: close to Australian museum , Kings Cross , and CBD .
A nice hotel with a high standard . Confused about the restaurant as the lift would not take us to the 25th floor where it is situated. When I asked the front staff for a menu I was told that there was one in the room...there wasn't so we did not visit the restaurant . Asked for a wake up call at 6am ...no call made. When I raised this with concierge he advised that there had been a system failure...no apology and we could well have missed our flight if our back up had failed.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Brisbane

Nice hotel, not far from city.

Posted Jul 15, 2014
Pros: The buffet breakfast was a great start to the day each day.
Cons: Staff training, some were not sure of which package included what, and so there was some confusion on checking out.
Location: Supermarket very handy, a lovely Italian restaurant close by. 5 minute walk to Hyde Park
A family holiday in Sydney. The hotel was great and food was lovely, it was probably a little further away from family friendly things for us to do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent views of the Harbour

Posted Jul 7, 2014
Pros: Enjoyed our stay excellent
Location: Excellent close to the sights
Wonderful experience highly recommended. Fantastic view from our room. Helpful, friendly staff. Comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great Position

Posted Jul 2, 2014
Pros: The position and price
Location: Walking distance to Hyde Park and the main shopping area or down the hill to the Botanic Gardens.
This hotel is in a good position to walk into the city through the gardens. It is not modern or sophisticated but for the price it certainly serves its purpose. Check in and out was efficient. I had Room Service dinner on 2 nights and this was served quickly by friendly staff. The food was good and well priced.
3 out of 5
by A verified traveler

Worst customer service I have ever encountered

Posted Jun 30, 2014
Pathetic service! Upon arrival my friends and I were treated terrible by hostile staff members
4 out of 5
Recommended
for Everyone
by Ray from Sydney

Beautiful view, modern furnishings

Posted Jun 29, 2014
The room view was fantastic and we certainly felt special. Nice furnishings as well. We also made in a special request and staff were proactive to respond a week before. Only shocks was that there was no pool as mentioned on some of other hotel sites, and the aircon control was not intuitive to use.
5 out of 5
Recommended
for Everyone
by Nev from Lower Hutt N.Z.

Great central location

Posted Jun 17, 2014
Pros: Ease of booking in - you were made to feel welcome. Everything well explained including status of your account. All staff very helpful and pleasant.
Cons: Nothing.
Location: As above handy to cbd, parks, museums and Kings Cross
Nicely positioned between CBD, Woolloomooloo and Kings Cross (especially if you like the 15-20 minute walk). However even if you don't bus transport is just across the road. Taxi's not a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy location with harbour views

Posted Jun 17, 2014
Cons: Rooms dated but comfortable
Location on William street is convenient , short stroll to the station for trains to the airport and not far to David jones and other shopping. Close to the restaurants on crown street and oxford street. Reasonable but pleasant walk to scg for football.