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Reviews of Woolbrokers Hotel Darling Harbour

2.5 out of 5
Woolbrokers Hotel Darling Harbour
22 ALLEN STREET, 22, Pyrmont, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 133 out of 644 reviews" "
Rating 8 - Good. 277 out of 644 reviews" "
Rating 6 - Okay. 146 out of 644 reviews" "
Rating 4 - Poor. 57 out of 644 reviews" "
Rating 2 - Terrible. 31 out of 644 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no TV or radio in room, flickering light outside bedroom, no screen on the window allowing ctitters to enter and we saw at least 6 cockroaches in the bathroom
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Mar 2021

4/10 Poor

Amelia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter had bedbugs bitten all over her chest stomach arms everywhere , staff keep questioning my stay even so I payed upfront very difficult communication hotel phone to on website was not working at all . Would not recommend this hotel to anyone it was an extremely disgusting experience.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, good position for Cockle Bay. No air conditioning only fans, so a 40 deg day can be hot.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Hi got bitten by bed bugs not happy chappy couldn't sleep due itching
Stayed 1 night in Jan 2020

8/10 Good

Meg

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
The gentleman on reception was lovely, even remembered my name when i checked out the next day. The room was clean but there was a couple of hairs in my bed ( must have been from the cleaner as the sheets were definitely new). The tiles in the shower were very slippery, i almost fell while having a shower.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very cheap bnb less than a 5 min walk to darling harbour, room was so clean smelled fresh it had blockout curtains and very high ceilings and the linen on the bed was so soft and fresh. Slept like a baby. There was a sink in the room to save me from having to go back and forward to the shared bathroom. Overall was a great stay, manager was lovely and have absolutely recommended it a few times already since yesterday. Would stay again. The only downside was the sound of repetitively closing doors around 9-11pm which eventually stopped when everyone was in bed :)
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is solid for the price, expect a private hostel room vibe and you won't be disappointed.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in serious need of maintenance. Probably worst pillow ever (almost nothing in it!!), bed- could feel all the springs, way past use by. Toilet seat, have never seen worse, surface of the plastic was ruff, felt bad and looked bad, for such a cheap item why hasn't it been replaced. Noticed the property is for sale, perhaps that explains the lack of maintenance. Overall very disappointing.
Stayed 2 nights in Sep 2019

2/10 Terrible

Lynda

Disliked: Property conditions & facilities, room comfort
Disappointed as standards have deteriorated !!!
1. No spare 2nd set of keys when requested 2 Very obvious hole in the blanket starring st me in the face as I open the door to the room 3. No TV remote. Able to secure s half- broken one from front desk that works! 4. Room was unaired n dusty. Had to open windows to get ventilation going n found the fly screen broken 5. Leaking tap in common toilet 6. Broken toilet seat in common toilet 7. No bath mat in common shower
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Location, location, location, friendly desk staff with baggage storage
Stayed 2 nights in May 2018

4/10 Poor

UMESH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty, the springs were coming out of the matress
Stayed 2 nights in Sep 2019

6/10 Okay

Lilia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
No lift. Fairly run down property. Room was big but needed updating. Holes in wall where a heater had been mounted but taken off and not taken off well.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The accommodation was well located. It was clean and bathroom facilities were well maintained and adequate. Staff were friendly and helpful. I thought it was great value for money
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey you can call tomorrow and get my money back and then I am putting a complaint in to the tribunal for leaving us out in the streets for the whole night
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Excellent location near Darling harbour at a great rate.Free breakfasts also helped budget.Hot water took a long time to get to taps and shower...but was fine once it arrived..Luggage storage was very helpful foer our early check in and late flight out.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Appreciated the upgrade to room with a private bathroom!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hostel, not a hotel, and not a good one.
While the price and location are appealing, think very carefully about choosing this “hotel”. This is clearly more suitable for backpackers or those who have very low expectations. Describing it as a hotel or a B&B is far from accurate, it’s a hostel and even at that, we had problems. We booked what was described as a double room with en suite. It had 4 beds in it and the “double bed” was two old single beds pushed together. The curtains and walls were dirty, the noise from the street and the reception were unbelievable and the light from the street kept the room from being properly dark all night. When we arrived, we were told to collect our keys from a key box outside the hotel (not in view of anyone) and discovered this hadn’t been locked because “someone was still in” which was pretty questionable security. We then asked if we could change one of the towels when in the room because it was stained but were told just to use another one and it was “just burned” not stained. Maybe backpackers will be happy to put up with this place but we weren’t. We left 1 day into a 3 day stay to go and spend the rest of our trip to Sydney in an actual hotel...
A towel with “just a burn” on it that the hotel wouldn’t replace.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Low-budget accommodation
Did not realise no bathroom facilities in room, outside in corridor, not ideal, bathroom barely adequate, heavy mould on ceiling. Beds and bedding not very good either. Kitchen very minimal and basic.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Dulsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was sufficient. They where very friendly and greeted back in the morning. There service was great. It is not very fancy, but I just needed a bed so all good. Overall I was happy. I like plain, simple and sufficient. Thanks
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy the sheets were clean but the blanket certainly weren’t some had burns stains from obviously cigarettes or something like that on them and in high state like I’m staying with dirt they were discussing their showers there was no it was either extremely hot or extremely cold he couldn’t adjust adjust them it was a glass table in there that had no rubber safety stoppers underneath it my daughter put a drink bottle on it and then the glass fell down and landed on the foot the list goes on it’s probably one of the worst rooms I’ve ever had and it nearly $300 a night it’s a joke
Stayed 2 nights in Jun 2019

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value, good location
Stayed 1 night in Jun 2019

8/10 Good

Mel, Gunnedah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to darling Harbour and friendly staff. Lots of stairs but a reasonable priced breakfast
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I recommended someone through my my business and was told you were extremely rude
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is old and unattended hotel, location is good, close to Darling Harbor, Fish Market, eatery mall. Aquatic museum. But the bath room sharing is awful. no air condition, noisy at night, cleanliness is very poor, room are small no closet nor table, had one chair only, not for the price we paid. They will closing down by October 2019 for renovation. .
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History of the property. Even though it is an old building the room and amenities were clean, neat, tidy and in good repair.
Stayed 2 nights in Apr 2019

4/10 Poor

Jess

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Central location and cheap. A bit run-down, holes in bedspread and mould in shower
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff bent over backwards for a small issue encountered. We had driven all night to be there and they were able to help us out
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
This was a cheap hotel is a perfect location for a conference I was attending at the ICC. It is close to the main road and can be quite noisy. I had to buy ear plugs after the first night and was able to sleep the following nights!!
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s super cheap and good price for very very basic accommodation But cleanliness was awful Bedding was pretty terrible Bathrooms and towels were filthy even after getting them changed multiple times Definitely very average
Stayed 2 nights in Mar 2019

8/10 Good

Caroline M

Liked: Cleanliness, staff & service, property conditions & facilities
music
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style large room ,Bed not so comfortable but doeable
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great for what we needed. However, the overall state of the accommodation was poor. Shower mouldy and grubby. Shower curtain rail & toilet cleaning brush container rusty and grubby. Had to ask for towels, only given a towel each & no bath mat or face washers. Toilet not flushing properly. No extra toilet paper, except for the 1 roll supplied. When we turned down the bed covers, it was obvious the sheets had not been changed from the previous guests-wrinkled and not clean. Nowhere to hang clothing. Power points in bathroom not working.
Stayed 1 night in Feb 2019

8/10 Good

Marvelle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019