Ratings based on 1,652 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from toowoomba

Clean and handy

Posted Jul 20, 2014
This hotel had very helpful and polite staff. It is in a handy position, close to Museam train station. It was great to be able to have a good buffet breakfast there each morning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore

Good stay

Posted Jul 11, 2014
We got a room on the 14th floor..1410 ..it was facing the police station. Pretty quiet, rooms were clean and the kitchenette was very useful. Someone on our floor burned some food in the microwave and triggered the smoke detector and they had to pay 400 AUD..just use things properly!. Staff were very helpful and the hotel location is excellent with bus stations and train stations nearby.most of the Sydney attractions are very close by..we even went to Bondi beach by bus just paying AUD 7 (return per person)...recommended!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gladstone, QLD

Handy to most places.

Posted Jul 8, 2014
Pros: Our room was clean. The staff were friendly and helpful.
Cons:
Location: Handy to shopping, trains and a short walk to Paddys Market and China Town. Not too far from Darling Harbour. Hyde Park is very close by.
We found it close to most places eg shopping, trains and attractions. Only down side was room was a little small as we used the fold out bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice business hotel in the city

Posted Jul 8, 2014
nice location, just 2 mins walk to Museum station, which is few stops to Circular Quay, Town Hall, QVB, Central etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super clean and Value for money

Posted Jul 7, 2014
Pros: Super clean and amazing housekeeping staff !!! Efficient reception staff and fast service
Cons: Better facilities A sign to tell people how to call reception from your room! what number it is? I had to ask and it is 9
Location: Close to everything at Sydney CBD and Coles.
Value for money and will be back. Super clean and amazing housekeeping staff !!! They go the extra mile by folding cloths and do your dishes. Always clean. Efficient reception staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania

Really enjoyed my stay

Posted Jul 2, 2014
Pros: Good location, friendly and helpful staff, a good restaurant, and good quality for money
Cons: The bathroom facilities could do with an upgrade and the bed was quite lumpy but was not too bad
Location: I liked the location which is very close to Pitt Street, as well as Hyde Park, Museum train station, with a direct line to Circular Quay and airport
I really enjoyed my stay here. The staff were very helpful and accommodating and the room as comfortable with good facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler

good service and clean rooms

Posted Jul 2, 2014
Stay was comfortable and pleasant. The hotel staff were friendly and provided good service. Rooms were cleaned often and service was good.
3 out of 5
Recommended
for Everyone
by Larry from Wellington, NZ

Nice hotel reasonably close to CBD facilities

Posted Jun 30, 2014
Pros: The location is pretty good once you work out the right train stations to use. The closest station is Museum which gets to most places.
Cons: Poor TV reception, water goes hot and cold in the shower. Poor shower curtain making it hard to keep the floor dry. Needs better linen
Location: Chinatown is about 15 minutes walk away. Lots of shopping at World Square (10 minutes)
For a hotel in Sydney central this is reasonably priced and has the basic facilities you need. Staff are friendly and helpful.
5 out of 5
Recommended
for Everyone
by Donna + Gemma from Burrill Lake NSW

Comfy

Posted Jun 29, 2014
Pros: Everything
Location: We stayed in this Hotel because of it proximity to the Capital Theatre.. We went and saw The Lion King. We liked that the parking was so close by.
I loved that there was additional things like a face washer, hair dryer and a microwave!. The room was very well presented and lovely and comfortable. We (my daughter and I) felt so comfy in the room that we decided to have a night "in" instead of going out for dinner etc. We sat and watched tele and ordered a yummy pizza. The room was very good value for money and one of the best hotel experiences I have had. Thank you for a fab stay... I would like to stay in other properties in this hotel chain..Thank you Donna Hill
2 out of 5
by A verified traveler

Inflexible staff, small room

Posted Jun 29, 2014
Pros: clean
Cons: clearer communication
requested change in booking, staff provided inconsistent information costing me time and money