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Reviews of Novotel Sydney City Centre

4 out of 5
Novotel Sydney City Centre
York Street, 7-9, Sydney, NSW

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 1003 reviews" "
Rating 8 - Good. 372 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
Stayed 5 nights in Mar 2024
Response from Kim on Apr 3, 2024
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager

8/10 Good

Alma

Stayed 3 nights in Mar 2024

10/10 Excellent

Angelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to resturants shops and attractions
Stayed 4 nights in Mar 2024
Response from Kim on Apr 3, 2024
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

2/10 Terrible

Kathleen

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
Stayed 1 night in Feb 2024
Response from Johnny on Feb 26, 2024
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good location
Stayed 1 night in Feb 2024
Response from Johnny on Mar 4, 2024
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.

6/10 Okay

Geil Fell

Business traveler
Disliked: Staff & service, amenities
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
Stayed 1 night in Feb 2024
Response from Kim on Apr 3, 2024
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 Excellent

Patrick

Stayed 2 nights in Feb 2024
Response from Kim on Apr 3, 2024
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

6/10 Okay

Yuhei

Traveled with family
Liked: Cleanliness, staff & service
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough. However, design of bathroom in room 708 was quite problematic. Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
Stayed 2 nights in Jan 2024
Response from Johnny on Mar 4, 2024
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.

10/10 Excellent

Maude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and helpful.
Stayed 3 nights in Jan 2024
Response from Johnny on Mar 4, 2024
Thank you for your positive feedback. It is always a pleasure to receive positive comments. My team will love it.We wish to welcome you back soon.

10/10 Excellent

Carmen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the staff pleasant and helpful. The proximity to the Harbour Bridge and Opera House was an absolute bonus.
Stayed 1 night in Jan 2024
Response from Johnny on Jan 31, 2024
Thank you, Carmen for the great feedback. I will share your comments with my team, and I am sure they will be very happy. We wish to welcome you back again at our hotel in future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy contactless check in and out
Stayed 1 night in Jan 2024
Response from Johnny on Jan 31, 2024
Thank you for your awesome feedback. We are happy that you liked the new Self Check-in Kiosk. I appreciated for your sharing your experience with us and we wish to welcome you back soon in future.

2/10 Terrible

Chloe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the first three days in a room with a shower that flooded due to clogged drains. Followed up on it multiple times to be told they would sort it which didn’t happen and then we had to move rooms due to the problem. Moved to new room which had someone’s used hair clips on the floor. Woke up the next morning to ice cold showers, when we notified reception they said they were aware of the issue and that’s as far as it went. Asked prior to arrival if we could have a late checkout due a late flight, received no response. Asked in person on check in and the lady said that it wasn’t a problem and to come closer to the end of our stay to confirm a time, however, not on the morning we were due to check out as it was their peak time. We went back in regards to this two days prior to checking out and were told that they could not give us a late checkout until the day of our checkout - completely contradictory to what we had previously been told. We went back AGAIN the next day to see what we needed to do in order to organise this, the manager said he would organise it, attempting the key card 3 times. The day of our checkout we had the housemaid walk into our room with extremely minimal notice prior to when we were meant to check out. She then questioned if we were checking out and what time our late checkout was until. Less than 10 minutes later the reception was ringing our room asking us when we were checking out. The laundry has been removed with no alternatives or notice.
Stayed 6 nights in Jan 2024
Response from Johnny on Jan 31, 2024
Dear Chloe,Thank you for your feedback about your stay at Novotel Sydney City Centre.I apologize for the inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother died, and this poorly run, over priced property wouldn’t even consider changing the date of my booking so I could visit again in the future. An awful establishment absolutely devoid of any compassion or redeeming qualities
Stayed 1 night in Jan 2024
Response from Johnny on Jan 31, 2024
Dear Joseph,We are sorry for your loss. In regard to the booking, you contacted the Expedia to cancel your booking for personal reason however, it was never mentioned that your mother passed away. The booking was a non-refundable and restricted booking, it was not cancelled.

8/10 Good

Fazilette

Stayed 5 nights in Jan 2024
Response from Johnny on Jan 31, 2024
Thank you for the great review.

8/10 Good

Maria

Stayed 1 night in Jan 2024
Response from Johnny on Mar 4, 2024
Appreciate the rating about our hotel. We wish to welcome you back again.

4/10 Poor

Tran Minh Nhat

Stayed 4 nights in Jan 2024
Response from Kim on Jan 12, 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 1 night in Jan 2024
Response from Kim on Jan 12, 2024
Dear Bernadettethank you for your great feedback on your recent stay. We appreciate your support.Kind regardsKim SGeneral Manager

6/10 Okay

Michael

Not on google maps. Very hard to find if you get lost
Stayed 1 night in Dec 2023
Response from Kim on Jan 12, 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kim on Jan 8, 2024
Dear Sandra,thank you for your great review of your recent stay We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

Margaret

Stayed 1 night in Dec 2023
Response from Kim on Jan 8, 2024
Dear Margaret,thank you for your review of your recent stay. We hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Jan 8, 2024
Dear Nancy,thank you for your great review of your recent stay.We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Delene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located within walking distance of many attractions. The hotel was modern, newly furbished and clean. Would stay again for my next city stay.
Stayed 2 nights in Dec 2023
Response from Kim on Jan 8, 2024
Dear Delene,thank you for your great review of your recent stay with us. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

Gillian

Traveled with partner
Liked: Cleanliness, staff & service
No fresh milk in the fridge, no complimentary water in the room, no mini bar.
Stayed 1 night in Dec 2023
Response from Kim on Jan 8, 2024
Dear Gillian,thank you for your feedback on your recent stay. We appreciate your comments and are pleased to advise that we offer complimentary still and sparkling water in the lobby to all guests. For minibar, we are still in the process of set up as we have just completed the refurbishment. We do hope to serve you better next time. Kind regardsKim SGeneral Manager

6/10 Okay

ROB

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. No gym when we stayed. Bathroom not designed well in our particular 2 bedroom, very wet, not private due to glass door. Poor ventilation in room and bathroom.
Stayed 2 nights in Dec 2023
Response from Kim on Jan 2, 2024
Dear Rob,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

8/10 Good

Evelyn

Stayed 6 nights in Dec 2023
Response from Kim on Jan 2, 2024
Dear Evelyn,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

10/10 Excellent

ALEXANDER

Stayed 3 nights in Dec 2023
Response from Johnny on Jan 31, 2024
Thank you for your great feedback.

10/10 Excellent

Kathika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Kathika,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the bathroom step
The only negative experience was the hidden step up into the bathroom. I stubbed my toe and it is now purple
Stayed 2 nights in Dec 2023
Response from Johnny on Jan 31, 2024
Dear Norman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Peter,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 Good

Susan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My niece and I shared a room on the 7th floor - she had flown from Canada and I from Melbourne to meet her. We both had the best sleep we'd had in months; very quiet for a city hotel. We also loved the convenience to Circular Quay, Bangaroo, Darling Harbour and the cbd.
Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Susan,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Julianna

Stayed 1 night in Dec 2023
Response from Kim on Dec 28, 2023
Dear Juliana,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Maria Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back again, really enjoyed my stay here
Stayed 5 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Maria,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

andreea

Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Andreea,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

kyuhyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Kyuhyun,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Garren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Garren,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

Choy Ling

Stayed 5 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Choy Ling,thanks for your review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great. I really enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Kim on Dec 28, 2023
Dear Guest,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

2/10 Terrible

Warren

Stayed 1 night in Dec 2023
Response from Kim on Dec 28, 2023
Dear Warren,thank you for your feedback on your recent stay. I am sorry to hear you did not enjoy your time, but it is our hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 Excellent

David

Got a free upgrade! Nice place !
Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear David,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Dec 28, 2023
Dear Neil,thanks for your review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

4/10 Poor

charles

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Dec 28, 2023
Dear Charles,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

4/10 Poor

Anthony

Traveled with family and small children
My reservation via Expedia - Junior Suite - 3 people, booked , confirmed and paid for 2 weeks ago was not in Novetel's system - Was kept waiting for 30 mins, initially told fully booked, Suite eventually made available, with only large Kingsize bed, 2 towels. - Lifts are very slow, infact we had to leave a lift because it got stuck, there was still rubbish in bin when we got room.
Response from Kim on Dec 28, 2023
Dear Anthony,thank you for your feedback on your recent stay. I am sorry to hear there was an issue with your booking and the room not being up to standard, please allow me to express my sincere apologies and trust I will address your concerns with the team. We hope to serve you better next timeKind regardsKim SGeneral Manager

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly customer service
Stayed 2 nights in Dec 2023
Response from Kim on Dec 28, 2023
Dear Craig,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

2/10 Terrible

Warwick

Stayed 2 nights in Nov 2023
Response from Kim on Dec 28, 2023
Dear Warwick,thank you for your review of your recent stay.I am sorry to hear you did not enjoy your time with us, but it is our hope to serve you better next timeKind regardsKim SGeneral Manager

8/10 Good

Will

Stayed 1 night in Nov 2023
Response from Kim on Dec 28, 2023
Dear Will,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Okay

Nick

Liked: Cleanliness
Disliked: Property conditions & facilities
Self check in was not working and lots of confusion once we arrived. Lobby bar was open to staff but not guests - said they were opening bar the following week.
Stayed 1 night in Nov 2023
Response from Kim on Dec 28, 2023
Dear Nick,thank you for your feedback on your recent stay.We appreciate your feedback and are pleased to advise that the restaurant and bar are now open.We hope to welcome you back in the future.Kind regards,Kim SGeneral Manager

4/10 Poor

Andrew

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
reception check-in was rude, exhaust fan in bathroom didn't work, name change on the hotel was not advised making it difficult to find, mini bar was empty and there was not water in the room.
Stayed 1 night in Nov 2023
Response from Kim on Dec 28, 2023
Dear Andrew,thank you for your feedback of your recent stay.I am sorry we did not meet your expectations, please allow me to express my sincere apologies.We hope to serve you better in the future.Kind regardsKim SGeneral Manager

6/10 Okay

Ipshita

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Kim on Dec 28, 2023
Dear Ipshita,thanks for your review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager