Executive Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Reviews of Vibe Hotel Sydney

4.5 out of 5
Vibe Hotel Sydney
111 Goulburn Street, Sydney, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1004 reviews" "
Rating 8 - Good. 343 out of 1004 reviews" "
Rating 6 - Okay. 100 out of 1004 reviews" "
Rating 4 - Poor. 50 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service
Good location easy walk to train station Darling harbour and eateries. The toilet was a little noisy when flushed and lighting could be improved. The cost of the accommodation was reasonable. I would use the Vibe hotel again if I needed to stay near Darling harbour
Stayed 1 night in Apr 2024

10/10 Excellent

Joehanna Carmela Nique, Perth

Liked: Staff & service, property conditions & facilities
Accessibility to shops and restaurants
Stayed 4 nights in Apr 2024
Response from The Vibe Team on Apr 24, 2024
Dear Joehanna Carmela Nique, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

6/10 Okay

Andrew

Traveled with partner
Disliked: Cleanliness
I found the reception Staff a little bit pompous and didn’t So I’ll read you what I wrote I found the reception start to be a bit pompous and did not read give full instructions on how to utilise it the hotels facility including the fob key in the Lift . I understand how the system works but not everybody does. It will be far better for people to tell the customers how things work, given the Hotel The bed was extremely uncomfortable as it kept moving in apart and away from the wall during the night a gap between the beds appeared which was uncomfortable
Stayed 2 nights in Apr 2024
Response from The Vibe Team on Apr 22, 2024
Dear Andrew, Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologise for any inconvenience caused by the situation you experienced with our reception team. We understand the importance of creating a warm and friendly environment for our guests, and we will make sure to address this issue and emphasize the high level of service we aim to provide. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Also, please accept our sincere apologies for any inconvenience caused by the discomfort of the beds in your bed. We understand the importance of a good night's sleep and regret that we fell short of your expectations in this regard. We genuinely look forward to the possibility of welcoming you back in the future, and we assure you that we will make every effort to ensure your utmost comfort during your next stay.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Excellent location. Staff are very friendly and helpful. Rooms are very big for an city hotel.
Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 22, 2024
Hi Mary,Thank you so much for your wonderful review. Looking forward to welcoming you back very soon!

8/10 Good

Marivic Tizon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to public transport. Quite area. Only didn’t like no toilet brush. With family to stay my kids are fussy with toilet.
Stayed 2 nights in Apr 2024
Response from The Vibe Team on Apr 22, 2024
Dear Marivic, We would like to personally thank you for your positive feedback. We loved to have you as a guest and hope to welcome you back very soon to our hotel.

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure. Room was spacious and clean, bed comfortable, enjoyable stay.
Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 17, 2024
Dear Luke, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for work visits. Close to everything.
Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 11, 2024
Dear Kristin,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations.Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears.Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon!Kind regards,

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean
Stayed 3 nights in Apr 2024
Response from The Vibe Team on Apr 11, 2024
Dear Ben,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests.If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional.We hope to have the opportunity to host you again. Your satisfaction is our priority, and we look forward to welcoming you back.Kind regards,

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had next door neighbours that were basically screaming at 2100. I know this is not the hotels fault but wanted to make a comment about it. Also clearly heard street traffic in early morning.
Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 6, 2024
Dear Grant, Thank you for taking the time to share your positive feedback regarding your recent stay at Vibe. We are delighted to hear that you had an overall enjoyable experience, and we appreciate your perfect rating 5 out of 5. It's always encouraging to receive positive feedback and we are pleased that you found your stay satisfactory.While we're thrilled with your positive rating, we also acknowledge that there is always room for improvement. We are sorry to hear that you were disturbed by the noise coming from the room nearby. We will definitely take note and see how we can prevent this issue from happening again.Thank you for choosing Vibe and we look forward to the opportunity to welcome you back for another outstanding stay in the future. Kind regards,

6/10 Okay

Selome

Traveled with group
Ok Hotel but lacks well professional front person. I didn't feel the hospitality. Cleanliness of room furniture was also questionable. Bed sheets and bathroom were clean. In addition, the hallway was a little bit musty and smelly for me. I stayed on the 1st floor for one night. It was a bit noisy on the street side. Also, the room they assigned for me initially had sink drainage issues so I had to change. I stayed at Zara Tower Hotel nearby before and really enjoyed my stay there. Very clean and comfy bed. I prefer Zara than this one.
Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 3, 2024
Dear Selome, Thank you for taking the time to share your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. Please know that your feedback is incredibly important to us, and we have taken your comments seriously. We are committed to rectifying these issues and ensuring they do not happen in the future. We truly appreciate your feedback as it helps us identify areas where we can improve and provide a better experience for our guests. Please accept our apologies for any inconvenience you experienced, and rest assured that we are taking steps to prevent such issues from happening again. If you have any further concerns or if there is anything else we can do to make your future stays more comfortable, please do not hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and hassle free stay. Kind regards,

8/10 Good

Ernesto

Stayed 1 night in Apr 2024
Response from The Vibe Team on Apr 22, 2024
Hi Ernesto,We really appreciate you taking the time to review your experience with us here at Vibe Sydney Hotel. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!

8/10 Good

Sonja

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Professional and helpful staff. Lovely room.
Stayed 2 nights in Mar 2024
Response from The Vibe Team on Mar 27, 2024
Dear Sonja,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff welcome and service. Room was exceptional clean and well appointed. The vibe hotel is fabulous for a work stay.
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 21, 2024
Dear Kristin, Thank you for taking the time to share your positive feedback regarding your recent stay at Vibe. We are delighted to hear that you had an overall enjoyable experience, and we appreciate your kind rating of 5 out of 5. It's always encouraging to receive positive feedback and we are pleased that you found your stay satisfactory. We take great pride in providing a comfortable and memorable experience for our guests and your comments/rating motivate us to continue delivering high quality service. While we're thrilled with your positive rating, we also acknowledge that there is always room for improvement. If there are any specific aspects of your stay that stood out to you positively or if you have any suggestions for enhancements, we would love to hear more about them. Your insights are invaluable as we strive to make each guest's experience even better. Thank you for choosing Vibe and we look forward to the opportunity to welcome you back for another outstanding stay in the future. Kind regards,

6/10 Okay

John

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from The Vibe Team on Mar 21, 2024
Dear John, Thank you for your kind rating of 3/5. We appreciate your feedback and are here to listen and improve. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Phil, Waterford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkung distance to trains, restaurants and chinatown. Staff were friendly and we got an upgrade
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 21, 2024
Dear Phil, Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future for another exceptional stay. Best regards,

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Comfortable stay
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 21, 2024
Dear Peter, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are very roomy and well furnished, and bathroom is very large but shower is oddly tiny.
Stayed 4 nights in Mar 2024
Response from The Vibe Team on Mar 17, 2024
Dear Joel, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

8/10 Good

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 17, 2024
Dear Phil,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Elaine

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Large room and well situated for what I needed.
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 17, 2024
Dear Elaine, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Spacious room and bathroom. We were very impressed.
Stayed 3 nights in Mar 2024
Response from The Vibe Team on Mar 14, 2024
Dear Jenna, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Leonie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt receive our bottle of wine on arrival but werejt too concerned about that. Our only complaint was the set up of shower over bath as you had to physically get in to get it set up and the toilet you needed two strong men to flush it. It was a terrible set up. On a positive note it was walking distance to the inner city and Museum station.
Stayed 4 nights in Feb 2024
Response from The Vibe Team on Mar 13, 2024
Dear Leonie,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your overall stay with us.We're sorry to hear that the bathroom layout and set up did not meet your standard. We'll definitely take note of this feedback and see how we can improve it. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards,

2/10 Terrible

melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great rooftop pool, well priced hotel
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 13, 2024
Dear Melanie,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the room upgrade!
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 7, 2024
Dear Wayne, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

10/10 Excellent

Michelle

Business traveler
Nice stay. Spacious room. Clean.
Stayed 1 night in Mar 2024
Response from The Vibe Team on Mar 6, 2024
Dear MichelleThank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again.Kind regards,

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is clean, modern, the room was spacious and felt recently refurbished. The area is close to George Street, Oxford Street and Hyde Park, very convenient. Friendly and welcoming staff.
Stayed 2 nights in Mar 2024
Response from The Vibe Team on Mar 6, 2024
Dear David,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again.Kind regards,

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent Service from the staff, however cleanliness and water pressure in the room could be improved.
Response from The Vibe Team on Mar 2, 2024
Dear Tina,Thank you for taking the time to share your experience with us. We're glad to hear that our staff had provided you such an excellent service, and you enjoyed your stay with us.We're sorry to hear that the cleanliness and shower pressure didn't meet your expectations. We'll definitely take note of this feedback and see how we can improve the water pressure in our rooms. Our housekeeping team strives to provide the highest level of cleanliness and we're sorry if we fell short this time. We'll make sure to address this issue with our team and take the necessary steps to ensure that it doesn't happen again in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards,

8/10 Good

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient location.clean rooms.slighlt too dim inside the room.Noisy toilet after flushing and washing basin faucet hard to turn off completely. Staff are nice and knowledgeable. The Store house bar and restaurant has good food and nice drinks selection. Overall comfortable stay
Stayed 1 night in Feb 2024
Response from Irma - reception on Mar 1, 2024
Dear May, Thank you so much for providing feedback on your recent stay at Vibe! We are thrilled to hear that you had a positive experience during your stay with us and we sincerely appreciate your rating of 4/5. Our staff takes great pride in providing exceptional service, and we're delighted to know that you found them to be accommodating and attentive. We always strive to make our guests feel comfortable and well-cared for, and it's fantastic to hear that we succeeded in your case. We're also pleased to hear that our location met your expectations as well as our storehouse.We're sorry to learn about the inconvenience you faced touching your experience of a dim room and the toilet during your stay. Your feedback is crucial in helping us identify areas for improvement. We apologize for any frustration this may have caused during your stay. We look forward to welcoming you back in the future and exceeding your expectations. Thank you for choosing Vibe for your stay! Kind regards, Irma

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great! We even got upgraded!
Stayed 1 night in Feb 2024
Response from Irma - reception on Mar 1, 2024
Dear Sanja, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,Irma

10/10 Excellent

Teek Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vibe Team on Mar 2, 2024
Hi Teek Fong, Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future for another exceptional stay.Kindest regards,Vibe Team

10/10 Excellent

nerida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my stay at the Vibe and would definitely stay again
Stayed 3 nights in Feb 2024
Response from The Vibe Team on Feb 23, 2024
Dear Nerida,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed her 4 times when I visit Sydney. Great location with easy close access to train station to airport. Loads of shopping and food options close to hotel. Courteous staff.
Stayed 2 nights in Feb 2024
Response from The Vibe Team on Feb 23, 2024
Dear Daniel, Thank you so much for your continuous support and fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Best regards,

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom fan did not work. Room was nice and big. Area was nice and central
Stayed 8 nights in Dec 2023
Response from The Vibe Team on Feb 28, 2024
Dear Zelda,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

6/10 Okay

Claire

Traveled with group
Disliked: Property conditions & facilities
Overall cleanliness was ok, the room was very spacious. Old dirty non slip mat in the bath and pretty tired bathroom definitely letting it down. The rooms soundproofing was very poor. Street noise was heard very loudly in the room While some level of noise is expected in a busy city, the noise level sounded like the windows were fully open all night directly to the street. Hotel offers in room dining from the restaurant located on the ground floor. The menu in the room didn't appear to be up to date as the staff were unaware of items listed on the printed copy provided in the room. They also advertise a 24hr in room dining service, however when trying to phone through at 11:30pm there was no answer, and the QR code link gave an error when trying to select an item to order. Overall would not recommend or stay again.
Stayed 1 night in Feb 2024
Response from The Vibe Team on Feb 28, 2024
Dear Claire, Thank you for providing feedback on your recent stay at Vibe. We appreciate your time and honest feedback. We're sorry to hear our bathroom was not up to your standard. Your feedback is crucial in helping us identify areas for improvement. We apologize for any frustration this may have caused during your stay. Our maintenance and housekeeping team will be promptly notified of the issue you've highlighted and we will work diligently to address and resolve the issues to ensure a smoother experience for our future guests. We also apologies for the inconveniences that you had to face while trying to order room services. We'll definitely take note of this feedback and see how we can improve our system.We sincerely thank you for bringing this matter to our attention and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable and seamless stay. Kind regards,

2/10 Terrible

Haider

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room with mould .
Stayed 2 nights in Feb 2024
Response from The Vibe Team on Feb 28, 2024
Dear Haider,Thank you for sharing your experience with us.We're sorry to hear that our bathroom cleanliness was not up to your standards. We'll make sure to address these issues with our team and take the necessary steps to ensure that they don't happen again in the future. Best regards,

10/10 Excellent

Val

Traveled with partner
Loved the decor, room was organized. Sink in room backed up every morning, hope it gets fixed.
Stayed 2 nights in Feb 2024
Response from The Vibe Team on Feb 17, 2024
Dear Val, Thank you for taking the time to share your positive experience with us. We're thrilled to know that you had a pleasant stay with us!We do apologize for the inconvenience caused by the sink. We will make sure to address this issue with our maintenance team and take the necessary steps to ensure that it will not happen again in the future. Thank you again for choosing to stay with us, and we look forward to welcoming you back soon! Best regards,

6/10 Okay

Alison

Business traveler
This is average at best and was slightly disappointing to other Vibe hotels. The on-site bar and restaurant is very good: great food, wine and happy hour. The reception staff were really not interested, check-in was excellent, but all down hill from there. Won’t stay again.
Stayed 3 nights in Feb 2024
Response from The Vibe Team on Feb 28, 2024
Dear Alison,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our bar & restaurant.We're sorry to hear that the check-in process was not up to your standard. We'll definitely take note of this feedback and see how we can improve this. We also apologize for any inconvenience might cause. We'll make sure to address this issue with our team and take the necessary steps to ensure that it doesn't happen again in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wey close to everything but seemed short staffed , room was perfect
Stayed 2 nights in Feb 2024
Response from The Vibe Team on Feb 28, 2024
Dear Craig,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs. Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Lucien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay & for us an easy walk from Central Train Station as we caught the air train from the airport. Also an easy walk to the convention centre.
Stayed 2 nights in Jan 2024
Response from The Vibe Team on Feb 17, 2024
Dear Lucien, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay at our property. Our staff takes great pride in providing exceptional service, and we're delighted to know that you found them to be accommodating and attentive. We always strive to make our guests feel comfortable and well-cared for, and it's fantastic to hear that we succeeded in your case. We're also pleased to hear that our location met your expectations. A convenient and accessible location can truly enhance the overall experience of a stay, and we're glad it added to your enjoyment. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. If you have any suggestions or specific preferences for your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible. Thank you again for choosing to stay with us, and we look forward to hosting you once more! Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially given a room with substantial obvious water damage. I informed staff and they promptly changed my room to a nicer one which met the standards of what I expected from previous stays. They offered me a breakfast voucher which I found to be a very kind gesture for the inconvenience. I like the location, super close walk to/from Museum station with quick access to airport and great Asian food options close by
Stayed 3 nights in Feb 2024
Response from The Vibe Team on Feb 17, 2024
Dear Daniel, Thank you so much for your fantastic 5/5 rating! We're absolutely thrilled to hear that you had such a pleasant experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. We do apologize for the inconvenience that you had to face in the initial room. We will make sure to address this issue with our maintenance team and take the necessary steps to ensure that it doesn't happen again in the future. Thank you for choosing to stay with us, and we look forward to serving you again soon! Best regards,

10/10 Excellent

Devin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. Loved the part of Sydney it was located.
Stayed 6 nights in Feb 2024
Response from Vibe Team on Feb 11, 2024
Dear Devin, Thank you for taking the time to share your positive experience with us! We're delighted to hear you enjoyed your stay and found our location convenient for your needs. Our staff takes great pride in providing exceptional service, and we're delighted to know that you found them to be accommodating and attentive.Thank you again for choosing to stay with us, and we look forward to hosting you once more! Kind regards,

4/10 Poor

Amanda, Melbourne

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old carpet in bedroom, was afraid to walk on it. I was woken a number of times from slamming doors from other doors.
Stayed 2 nights in Feb 2024
Response from Vibe Team on Feb 10, 2024
Hi Amanda, Thank you for taking the time to share your experience with us.We're sorry to hear that the slamming doors from others disturbed. We'll definitely speak to our team members to go around rooms quietly. We also apologize for any inconvenience caused by the old carpets. Our housekeeping team strives to provide the highest level of cleanliness and we're sorry if we fell short on this occasion. We'll make sure to address this issue with our team and take the necessary steps to ensure that it doesn't happen again in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Vibe Team

10/10 Excellent

Anthony, Avoca Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent clean and tidy with friendly staff and easy parking
Stayed 1 night in Feb 2024
Response from The Vibe Team on Feb 3, 2024
Dear Anthony, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay at our property. We always strive to make our guests feel comfortable and well-cared for, and it's fantastic to hear that we succeeded in your case. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. If you have any suggestions or specific preferences for your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible. Thank you again for choosing to stay with us, and we look forward to hosting you once more! Best regards,

10/10 Excellent

Syah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, very convenient and close to shops and the theatre, walking distance to train stations. Will recommend
Stayed 2 nights in Jan 2024
Response from Silvia S - Reception on Feb 1, 2024
Dear Syah, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and found our room standards to your liking. We're also pleased to know that our location close to the city centre and public transport was convenient for your needs. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 Excellent

Maria Kyle Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 6 night stay and cannot fault this hotel. The staff were all very efficient and polite, all catering was of a very high level in every area, housekeeping was always on point. When in Sydney again we will definitely book the Vibe again, and will be happy to recommend this facility.
Stayed 6 nights in Jan 2024
Response from Silvia S - Reception on Feb 1, 2024
Dear guest, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay at our property. Our staff takes great pride in providing exceptional service, and we're delighted to know that you found them to be accommodating and attentive. We always strive to make our guests feel comfortable and well-cared for, and it's fantastic to hear that we succeeded in your case. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. If you have any suggestions or specific preferences for your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible. Thank you again for choosing to stay with us, and we look forward to hosting you once more! Kind regards,

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good service
Stayed 7 nights in Jan 2024
Response from The Vibe Team on Jan 30, 2024
Dear Ella, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff provided great service and that our location close to the city centre and public transport was convenient for your needs. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Kind regards,

8/10 Good

Lauren

Stayed 2 nights in Jan 2024
Response from The Vibe Team on Mar 21, 2024
Dear LaurenThank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

2/10 Terrible

Asta

Stayed 1 night in Jan 2024
Response from The Vibe Team on Mar 21, 2024
Dear Asta, Thank you for your rating. We appreciate your feedback and are here to listen and improve. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

6/10 Okay

Elaine

Traveled with family
Disliked: Amenities, property conditions & facilities
The room itself looked dated and felt like it needed a refurbishment. Our bathroom basin was cracked. The location is good and within walking distance to several places (Westfield Sydney etc) which was a pro however the hotel itself was a little disappointing.
Stayed 2 nights in Jan 2024
Response from The Vibe Team on Jan 26, 2024
Dear Elaine, Thank you for taking the time to share your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We regret that our bathroom was not up to your standards. Please know that your feedback is incredibly important to us, and we have taken your comments seriously. We are committed to rectifying these issues.We truly appreciate your feedback as it helps us identify areas where we can improve and provide a better experience for our guests. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and hassle free stay. Kind regards,

6/10 Okay

Cailley

Disliked: Property conditions & facilities
Annoyed by the industrial bins in the laneway beneath my room being collected at 12.30am. I was on the first floor and woke up in such a fright from the noise. This continued for a few minutes. When i informed reception in the morning, it was a too bad so sad attitude. Went to the pool and had to put up with squealing kids running and jumping. Poor parenting to say the least. The carpet in the room was torn with holes. Not a very good look.
Stayed 1 night in Dec 2023
Response from The Vibe Team on Jan 27, 2024
Hi Cailley, Thank you for taking the time to share your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay.We sincerely apologise for the inconvenience you faced due to the street noise and noise around the pool area. We understand the importance of a peaceful environment for our guests' comfort and relaxation.We truly appreciate your feedback as it helps us identify areas where we can improve and provide a better experience for our guests. If you have any further concerns or if there is anything else we can do to make your future stays more comfortable, please do not hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and hassle free stay.Kind Regards, Vibe Team

8/10 Good

Eileen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location to stay in , but the bar closes early. Breakfast was fine but croissants were not fresh . Rooms were clean but strange noise when you used the sink.
Stayed 3 nights in Jan 2024
Response from The Vibe Team on Jan 26, 2024
Dear Eileen, Thank you for your rating of 8/10. We appreciate your feedback and are here to listen and improve. We apologize for the issue with the sink being noisy, we will investigate this matter thoroughly to ensure it is addressed and resolved promptly. We will also take into account your suggestions for our bar and restaurant.We hope to have the opportunity to host you again in the future, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards