Free daily English breakfast

Reviews of Song Hotel Sydney

3.5 out of 5
Song Hotel Sydney
5-11 Wentworth Avenue, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 167 reviews" "
Rating 8 - Good. 42 out of 167 reviews" "
Rating 6 - Okay. 11 out of 167 reviews" "
Rating 4 - Poor. 4 out of 167 reviews" "
Rating 2 - Terrible. 6 out of 167 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emil, Tullamarine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to the city. Short walk to Museum station and the Australian Museum which is the main reason we stayed there. The room was modern, clean and very comfortable and the staff were friendly and helpful. Will definitely be returning soon!
Stayed 2 nights in Apr 2024

10/10 Excellent

Julyssa

Liked: Cleanliness, staff & service, property conditions & facilities
As a solo female traveller, I would say that this was a convenience and great place to stay. I took a train from the airport to the hotel. It was close to Museum train station (5min walk) and overall, I felt very safe walking around, especially at night. It is easy to get to the tourist attractions via train, bus or Uber. I just took the train everywhere as it was more convenient and affordable. The breakfast was basic, but good. I have no complaints. My room was a decent size and very clean. I was also able to check in early, which was a bonus as I had been travelling for over 16 hours. The construction had stopped so I had no issue with the elevator/lift. I would say that you can hear people talking in the halls or the doors closing in the morning, but it didn’t bother me. I really liked that a hairdryer and straightener was provided. No amenities so if that’s your thing, this isn’t the hotel for you. I didn’t rent a car, but the car park is 5-7min walk away. Probably better to pay at the lot itself than the hotel as I heard it was cheaper. I would say that the population of the hotel was older so if you’re looking for a place to meet people under 35 years old, this may not be the spot for you. Overall, I am very happy with my stay and would stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Right near the park Friendly staff and neat rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A,small bouquet horel well managed
Stayed 2 nights in Apr 2024

10/10 Excellent

Polly, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, attractive, and comfortable hotel, with friendly staff and good food.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verity

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very well priced
Stayed 1 night in Apr 2024

10/10 Excellent

Silvia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, rooms very clean. Everything you needed in the room including hair straightener. Near Museum Station. We got an uber to get into the Rocks. Affordable ride.
Stayed 1 night in Apr 2024

8/10 Good

James

Traveled with family
Liked: Amenities
Good.
Stayed 2 nights in Apr 2024

8/10 Good

Margaret

Traveled with partner
Location was good
Stayed 1 night in Apr 2024

10/10 Excellent

Lynette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Renovated room suited our needs very happy with our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room, fully stocked bathroom. Premium experience👍
Stayed 3 nights in Apr 2024

10/10 Excellent

Audrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Tai welcome us and was very patient in giving us the information we needed. Breakfast was great and so was tge staff. Service with a smile and very attentive.location was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey, Bothell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location so close to Hyde Park. The hotel has nice amenities like a delicious hot breakfast, water bottle refill station, and comfortable rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, great location and value
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was gourmet. Clean facility and amazing food. We will be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big thank you to the entire staff. The week long stay was so enjoyable. The desk staff was so helpful and the breakfast team was top notch!
Stayed 6 nights in Mar 2024

10/10 Excellent

Ramir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely helpful and friendly. Rooms are very clean.
Stayed 3 nights in Mar 2024

2/10 Terrible

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so soft I had to sleep on the floor!! Replace the mattress please ! The concierge let me try another mattress in another room and the mattress was just as bad!!
Stayed 1 night in Apr 2024

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was conveniently close to the metro station which made our trip to the cruise port a snap.
Stayed 2 nights in Mar 2024

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Olivia, Lake Zurich Il

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great stay , Walkable and comfortable beds and great breakfast.
Stayed 3 nights in Mar 2024

8/10 Good

jurgen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to train station.walk from central also( only my knees worn out so was more difficult than I thought. Staff very friendly, good breakfast, bed was comfortable. Only room bit small length wise. Was very easy also to check-in and check out online.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Traveled with group
Liked: Amenities
Clean pleasant room & bathroom. Comfortable chair with footstool. Excellent service by all staff. Breakfast included was a bonus.
Stayed 1 night in Mar 2024

8/10 Good

Evan

Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why people complaint before about the breakfast. They offered a great variety of food, and it was very good. I only paid 85 for a night on Sunday. It was value for money.
Stayed 1 night in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Jorge,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our breakfast offerings to be great with a wide variety of food, and that you found it to be a great value for your money.We appreciate your feedback and are glad that you enjoyed your stay, especially considering the affordable rate. It's always rewarding to hear when our guests feel they received excellent value for what they paid.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

Jarryd Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff for making us welcome. Room was very clean and tidy. Would stay again. Thanks and keep up the good work
Stayed 2 nights in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Jarryd Anthony,Thank you for your kind words! We're thrilled to hear that our staff made you feel welcome and that you found your room to be clean and tidy. It's wonderful to know that you had a positive experience with us and that you would choose to stay with us again.We truly appreciate your feedback and encouragement, and we'll certainly keep up the good work to ensure every guest experience is just as enjoyable.Thank you for choosing us, and we look forward to welcoming you back for another excellent stay in the future!Warm RegardsIbrahim SaeedDuty Manager

4/10 Poor

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot close to bus and train stations, which was the most important thing to us. Only downside was the bar was always closed when we wanted to go there, not sure why.
Stayed 4 nights in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Collin,Thank you for sharing your feedback with us. We're glad to hear that our convenient location near bus and train stations met your needs during your stay.We apologize for any inconvenience you experienced regarding the bar being closed when you wanted to visit. However, we are planning to open the doors for our Restaurant/Bar for everyday in coming few weeks onwards.Your comments are invaluable to us as we strive to continuously improve our services. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

Seoyeon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenience location!! Nice breakfast and clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto

Stayed 2 nights in Mar 2024

10/10 Excellent

Kerrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I would stay there again absolutely beautiful and so helpful 💖😊
Stayed 2 nights in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Kerrie,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that you found our hotel absolutely beautiful and our staff so helpful.We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back with open arms for another enjoyable stay! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.Warm RegardsIbrahim SaeedDuty Manager

4/10 Poor

Gail

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the location was good. The room was the smallest I have ever seen. Hit my head on the TV on the wall at the foot of the bed when going to the tiny patio. There was no chair at all to sit in., just a tiny stool. Horrible room.
Stayed 2 nights in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Gail,Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your stay. It's regrettable to hear that the size of the room did not meet your expectations and that you encountered difficulties with the layout and amenities.We take your feedback seriously and will address these concerns with our team to ensure improvements are made, particularly in terms of room comfort and amenities.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this during your visit.However, we do have larger rooms such as our Deluxe Rooms (Queen, King and Balcony).Please know that your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was clean, modern and well maintained. The variety at breakfast was excellent but above all the staff were incredibly friendly and helpful. Highly recommended.
Stayed 1 night in Mar 2024

10/10 Excellent

ben

Stayed 1 night in Mar 2024
Response from Ibrahim on Mar 28, 2024
Dear Ben,Thank you for taking the time to rate your stay with us! We truly appreciate the perfect score and are delighted to hear that you had a wonderful experience. If you ever have any feedback or suggestions for us to further improve our services, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm RegardsIbrahim SaeedDuty Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Rafaela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the breakfast workers was very arrogant, she spoke super loudly, there was nothing elegant about her. Very poor communication!!! I’m very disappointed. However, I loved the people at the reception, super friendly and good communication skills. The breakfast was ok.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and efficient. Breakfast looked great but didn’t get a chance to try it since I had activities planned early in the day during my stay. Rooms were clean and tidy. The single bed room was bit small but manageable. Definitely would consider staying here again next time I visit. =)
Stayed 2 nights in Feb 2024

2/10 Terrible

Joseph

Liked: Amenities
Location
Stayed 5 nights in Feb 2024

10/10 Excellent

Jesse

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thai and his associates made our stay wonderful. We came to celebrate my graduation and my husband's birthday. Song Hotel Sydney staff from the kitchen to housekeeping made our vacation the best for our very first visit to Australian.
Stayed 8 nights in Feb 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a solo traveler, this hotel is in the most appropriate place for walking, catching the train, bus stops, restaurants about 10-15 min walk, coffee places near by… however restaurant has free breakfast brunch! Front staff was amazing, restaurant staff was incredible, the cleaning staff was just delightful! My overall experience was amazing to say the least!! Walked across the street to Hyde Park daily, walked to Queen’s Elizabeth - well a 15 min walk, but who minds walking when you feel comfortable in the area and the staff acknowledges you daily whether it is coming or going- oh so helpful! The reason for the 4 stars- they were remodeling, the water sound being heard is flushing toilets that were pretty loud however I heard they are correcting this, 4th floor with all the painted doors (theme room) was to be envied since I couldn’t get one but my room was quite comfortable on the 6th floor, small and cozy and not complaining at all! Solo travelers you will be impressed with comfort and safety!
Stayed 6 nights in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

ruta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were great and took care of all questions or requests. Breakfast was provided and featured a wide variety of items in a pleasant setting. Bed was comfortable and linens were of high quality. It is situated adjacent to Hyde Park, a lovely area to walk around. Ongoing construction at the moment but it was managed as well as can be expected. I highly recommend Song Hotel.
Stayed 4 nights in Feb 2024

6/10 Okay

corrine

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Gilles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and compact unit. Location was great and the free breakfast was very good quality and a nice array/variety
Stayed 4 nights in Feb 2024

8/10 Good

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included, room clean and comfortable for a one night stay. Front desk staff were helpful/obliging. After checking out and having to spend time in the front entrance lobby area for more than an hour, if the air conditioning was on, it wasn't cooling the very humid environment. Will consider staying again.
Stayed 1 night in Jan 2024

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment
Stayed 1 night in Feb 2024

10/10 Excellent

Daisie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quirky yellow cups and saucers!
Stayed 2 nights in Jan 2024

8/10 Good

Spencer

Traveled with partner
Liked: Staff & service
This was ideally situated to explore a lot of Sydney which was easily walkable. Trains and teams were nearby as well. The hotel is having a lot of work done, which they did warn us of prior to arrival. Although our room was on top of the work the disruption was minimal and not an issue at all. The hotel needs some TLC, which is underway and overall it was good experience
Stayed 4 nights in Jan 2024

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities
Neat and tidy. Perfect for an overnight stay
Stayed 1 night in Jan 2024