Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillowtop beds, individually decorated

Reviews of Hotel Concord Syracuse

2.5 out of 5
Hotel Concord Syracuse
6605 Old Collamer Rd S., East Syracuse, NY

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 831 reviews" "
Rating 8 - Good. 289 out of 831 reviews" "
Rating 6 - Okay. 98 out of 831 reviews" "
Rating 4 - Poor. 91 out of 831 reviews" "
Rating 2 - Terrible. 64 out of 831 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway, not in the downtown.
Stayed 1 night in Mar 2024
Response from Aidan on Mar 26, 2024
Dear Guest,Thank you for your positive review of Hotel Concord Syracuse! We're glad you enjoyed your stay, and we're excited to have you back if you return to Syracuse!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Concord Syracuse on Mar 19, 2024
Thank you so much for taking the time to leave a review! We are absolutely thrilled to hear that you had a 5-star experience during your stay at Hotel Concord Syracuse.Delivering exceptional service and ensuring our guests have a memorable stay is always our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.Reviews like this serve as a great source of motivation for our team to continue striving for excellence in everything we do.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service
Easy access off the highway. Perfect for a one night stay while traveling.
Stayed 1 night in Mar 2024
Response from Hotel Concord on Mar 15, 2024
Thank you for staying with us at Hotel Concord Syracuse. We hope to have you stay with us again!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veery nice staff.
Stayed 1 night in Feb 2024
Response from Hotel Concord Syracuse on Mar 1, 2024
Thank you for taking the time to review your stay with us. I will be sure to let our staff know how much of an impact they made on your experience. This is really one of the things that we try to maintain at Hotel Concord Syracuse. Hoping to see you again soon.

8/10 Good

PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4/10 Poor

Amy Lynn, Endicott

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 Excellent

Maria

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Jan 22, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Alexis

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Josee

Stayed 1 night in Dec 2023
Response from Aidan on Feb 4, 2024
Dear Guest,Thank you so much for your positive review of the Hotel Concord! Our staff enjoyed having you stay with us, and we cannot wait for your next visit! Happy travelling!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Aidan on Feb 3, 2024
I am very disappointed that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The heat didn’t work and the unit was extremely loud. Toilet was disqusting. Only good thing was the price was cheap
Stayed 1 night in Nov 2023
Response from Aidan on Feb 1, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your feedback has been passed directly to housekeeping management, and I hope you will give us another chance to make it up to you. Please email us with a phone number or email so our Hotel Manager can discuss these issues with you personally.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Robert

We arrived at the location for the Best Western Plus East Syracuse and it wasn’t there. There was a dimly lit building with no signs. We finally called the BW number. We were told it was no longer a BW, but some new owner. They had our reservation. We stayed. The room was clean, furniture worn, but okay. The halls needed vacuuming, the coffee machine was dirty. We would not stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Qasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Aidan on Feb 1, 2024
Dear Happy Guest,Thank you so much for your perfect review and recommending our hotel to other travelers! Our staff enjoyed having you here as much as you enjoyed your stay, and we're excitedly awaiting your next visit!

4/10 Poor

Pranay Kumar

Disliked: Cleanliness, property conditions & facilities
Ice cold water in room when its 25 outside? And the staff refuses to help
Stayed 1 night in Nov 2023

2/10 Terrible

Anthea, Saratoga

Traveled with family
Disliked: Property conditions & facilities
The heater in the room was exceptionally noisy, banging each time it turned on, and continued banging until the heater turned off. No other rooms were available. Room was refunded
Stayed 1 night in Nov 2023

2/10 Terrible

Jayaram

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water for shower
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Traveled with family
The rooms were fine, was not impressed at all with the free breakfast. A real turnoff was the staff, smoke right out the front door where customers enter and leave. Very unprofessional.
Stayed 1 night in Nov 2023

10/10 Excellent

Kara Posson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Service was excellent, coffee is available anytime, breakfast starts at 6. Had scrambled eggs, sausage and homefries. Quiet stay, comfortable bed and the pillows were better than most hotels.
Stayed 1 night in Nov 2023

4/10 Poor

Irma

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Even though we requested that our room/bed made, we still came back with unmade made for 2 days. We can hear the conversation from the next room. The breakfast was so...so...We won't be staying here again.
Stayed 3 nights in Nov 2023

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from Aidan on Feb 4, 2024
Dear Guest,Thank you very much for your positive review of the Hotel Concord! I'm very pleased to hear that you enjoyed your stay, I know our staff enjoyed having you with us. Please email us with a phone number or email address so our Hotel Manager can discuss your stay with you personally, and learn how we can improve your next visit from a 4 to a 5!

2/10 Terrible

Brandon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price we paid we were very satisfied. Room was clean with a fee issues with paint peeling but nothing to be concerned about. The breakfast was plentiful and had everything we needed. Check-in and check-out was easy and quick.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karl, Rochester

Stayed 1 night in Nov 2023

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Hardik

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty .
Stayed 2 nights in Nov 2023
Response from Bianca on Nov 29, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jermaine

Stayed 2 nights in Nov 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff is very helpful
Stayed 1 night in Nov 2023

2/10 Terrible

carlton

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty , no cleaning staff, you only see them on Saturday or Sunday , stay a week, and call then I am still waiting
Stayed 6 nights in Nov 2023

10/10 Excellent

susan

Stayed 1 night in Nov 2023
Response from Aidan on Feb 3, 2024
Dear Happy Guest,Thank you so much for your perfect review! We enjoyed taking care of your travel needs as much as you enjoyed your stay. I hope to see you again soon!

8/10 Good

Milos

Stayed 1 night in Nov 2023
Response from Aidan on Feb 3, 2024
Dear Traveler,Thank you for you positive review and for recommending our hotel! I am happy to hear you enjoyed your stay. Please email us with a phone number or email address so our Hotel Manager can discuss your stay with you personally. We would love to hear how we can make your next visit a 5/5. Happy traveling!

6/10 Okay

Maxime

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Front desk staff at check-in did not communicate well. Only had one operating elevator, other than that the hotel was not bad..... quiet area, adequate parking.
Stayed 1 night in Nov 2023

10/10 Excellent

Fred

Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lots of basics and comfortable. Close to different shopping and amenities
Stayed 1 night in Nov 2023

6/10 Okay

Ilene

Traveled with family
The food area was too scattered
Stayed 2 nights in Nov 2023

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
There was an awful smell throughout the hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

Arvinder

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t stay again
Stayed 2 nights in Nov 2023

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Great property would stay again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

George

Business traveler
Disliked: Property conditions & facilities
This property is worn and dated. The walls are paper thin. I'm certain that the room next to mine was being used by a sex worker to conduct business, luckily not continuous throughout the night. Regardless, any noise from the adjacent room was easily transmitted through the wall. I had to sleep with ear plugs in order to get any rest.
Stayed 2 nights in Oct 2023

4/10 Poor

Scott or Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Not so good very dirty
Stayed 1 night in Oct 2023

6/10 Okay

Xuwei

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff is nice and the breakfast was great but they need to improve the cleanliness of room
Stayed 2 nights in Oct 2023

4/10 Poor

Pamela

Traveled with family
ordered two queen size beds and our order was changed to a king size only. very disappointed
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was super impressed they had almond milk! For those of us dairy free people you dont find that at any hotels. I was very appreciative
Stayed 1 night in Oct 2023

4/10 Poor

paul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the service i expected, had request!!!cleaning, toaster did not work, after requesting cleaning still not done after 6 hrs, you need to call for shuttle services all and all not the best experience
Stayed 1 night in Oct 2023

6/10 Okay

Cheryl-Ann

Traveled with family
Liked: Staff & service
The hotel was fine for the price. Floors at breakfast were sticky. Not sure what they use to clean it. A loud noise occured both mornings around 530. Thinking it had something to do with water.
Stayed 2 nights in Oct 2023

8/10 Good

Delwyn

Traveled with family
Great little spot. Quiet and clean with great breakfast.
Stayed 1 night in Oct 2023

4/10 Poor

Ron

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Trash under bed. Food stains on wall in hallways. Head housekeeper outside yelling,screaming and swearing on her cell phone.
Stayed 5 nights in Oct 2023
Response from Nicole on Oct 20, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness
Unprofessional help in lobby.
Stayed 1 night in Oct 2023