Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Ottawa, ON

Nice hotel but small beds.

Posted Jul 10, 2014
Pros: It was clean and well located.
Cons: bed sizes.
Location: shopping (destiny mall), restaurants.
I booked for 2 double beds but beds were like single ; I was disappointed.
4 out of 5
for Everyone
by A verified traveler from kingston,on canada

nice, clean hotel

Posted Jul 3, 2014
Pros: perfect for a weekend stay.
Location: close to turnpike for waterloo outlets.
Nice, clean and tidy hotel. The staff was very helpful and friendly. The breakfast was very good and well stocked.
5 out of 5
for Everyone
by A verified traveler from Plattsburgh, NY

Short stay for business

Posted Jun 30, 2014
It was a great place to stay for short stays, clean, comfortable and great breakfast. If I were on vacation and wanted a pool or hot tub,not so much. Staff was very friendly. Good location and parking. We were working on a family members house to prepare it for sale and were exhausted at the end of the day, the pulsating shower was great and a comfortable bed.
3 out of 5
by Gordon from Ottawa, Canada

Nice hotel but the beds were awful

Posted Jun 30, 2014
Pros: Breakfast, parking, bathrooms were all good.
Cons: Replace the beds and bed linens.
Breakfast was good, facilities good but the beds were very lumpy, with poor pillows and ours made groaning noises every time you tried to change position so we often were waking each other up.
3 out of 5
for Everyone
by A verified traveler from ny

Not bad

Posted Jun 29, 2014
The hotel staff is nice and friendly. The entrance could be more clean. What I liked most is that coffee is available 24 hours.
3 out of 5
for Everyone
by Kate from Canada

Clean hotel outside of Syracuse

Posted Jun 24, 2014
Pros: The staff were very friendly
Cons: The halls are dark, tv older model, bedspreads and decor need updating
Location: This hotel is in the vicinity of all the other hotels and several restaurants in the perimeter of Syracuse.
The front desk staff were very helpful but were struggling to train new staff and had trouble with the computer data. They were very friendly and attempted to be helpful. The room was noisy (near ice machine) but comfortable...halls etc. need updating!
4 out of 5
for Everyone
by LC from Frankfort, KY

Great location

Posted Jun 14, 2014
Pros: Great breakfast, easy access from the interstate. Easy access to the room. This hotel had other features such as a fitness room and laundry.
Cons: I would have a tv channel guide either on the tv or a printed copy near the tv. The room entrance door lifts up rather than pushes down..awkward.
Location: We stayed 4 nights and we drove to Cazenovia (hometown)each day which to only 20 minutes via 690, 481 and 92. Site see, eat, eat some more.
The staff has been well schooled on being friendly and attentive. Had a broken toilet seat for several days. We left a note on the second day when leaving for the day at around11:00 am. We returned that night and the room had not been cleaned and the seat still broken. I've stayed in hotels for 40 years and to me that is not a big deal and should not take away from the excellent breakfast and the lady that makes sure all is well stocked as well as the front desk personnel.
4 out of 5
for Everyone
by A verified traveler

Posted Jun 9, 2014
It was good enough. Area is boring. No bar sucked. Overall I would come back to this hotel if I had to come to this lame town.
3 out of 5
for Everyone
by Mary from Syracuse NY

No relaxing tub

Posted May 28, 2014
Pros: price
Cons: tubs
It worked for a cozy place to stay for not too pricey. My big disappointment was the actual bathtubs. I actually switched rooms because I had a goal of soaking in an epson salt bath on recommendation. The hotel had no pool but thought for sure it would be a great opportunity for a relaxing bath. The problem was the tub was stained filthy looking beyond belief. I requested they move me. They did. This tub was not as badly stained but had chips in it and was still stained with old dirt. Not at all pleasing and I never felt comfortable enough to fill it with water to soak. Very disappointing. Otherwise, the beds and pillows were very comfy and staff was nice enough.
4 out of 5
for Everyone
by Tracey from Arnprior, ON

Great breakfast. Clean, but needs updating.

Posted May 26, 2014
Pros: Excellent price.
Cons: Bathrooms need to updated.
Location: Shopping close by.
Staff very friendly, room very clean. Bathroom needs updating. Wall paper peeling, tub old and chipped. Toilet tank lid cracked. Bathroom vanity worn and dated looking.