Ratings based on 685 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

feces on my mind

Posted Sep 16, 2014
Pros: the quick checkout
Cons: take it off best western - it is a disgrace
Filthy room and feces was found on the sheets too boot!
4 out of 5
Recommended
for Everyone
by A verified traveler from fort drum Ny

Celebrated my daughters bday in Syracuse.

Posted Sep 14, 2014
Everything was nice. My daughter had a wonderful time so that's what's important.
2 out of 5
by A verified traveler

Not a clean hotel

Posted Sep 11, 2014
Hotel room smells bad, sheets and towels feel dirty and old.
3 out of 5
by A verified traveler from Putnam County

They could have done a little better

Posted Sep 7, 2014
Pros: Pool area was very nice.
Cons: Teach the front desk personnel to follow through with problems and take care of things themselves if other people don't .
Location: We went to the State Fair
Stayed two nights. When we returned to our room on the second day we found a pile of sheets and towels immediately next to our door, but nowhere else in the hallway. As we walked to the front desk we had to walk on a section of very soggy, water soaked carpeting as well. We immediately told the two front desk people and they said they would take care of it. Well, nothing changed that evening. The next morning the pile was still by our door and so was the water soaked carpet which we had to walk on to get to the breakfast area. The front desk people should have made sure that the situation was addressed, and not passed the responsibility to someone else. That is bad management!
1 out of 5
by A verified traveler

Horrid

Posted Sep 6, 2014
The layout of this place is ridiculous--various guests completely lost going to and from their rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Same as when I was there 2 months ago.

Posted Sep 3, 2014
Pros: The breakfast and the indoor pool.
Cons: More tables in the lobby.
Location: I mentioned the baseball and the mall earlier.
Same as when I was there 2 months ago. It it near the Thruway, pro baseball stadium, and DestinyUSA. The indoor pool was warm. I had breakfast at hotel buffet and liked it. The burner for the French toast needs to be hotter.
4 out of 5
Recommended
for Everyone
by A verified traveler from Basom, NY

Staff is friendly & fantastic

Posted Sep 3, 2014
I stayed for 3 nights with my husband and 2 childrenĀ during the New York State Fair. The hot breakfast was very good. The staff were friendly and we received great service even though the hotel was booked to capacity.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

2 night stay

Posted Sep 3, 2014
Nice hot and cold breakfast with great staff in the breakfast room. All interactions with hotel staff were positive friendly and helpful. The hotel seems to be in some sort of renovation but we were not inconvenienced by it at all. Hallways a little dated but rooms are updated and modern. Nice location - would go back for sure.
2 out of 5
by A verified traveler

Not happy

Posted Aug 31, 2014
To start off. The room had a weird odor to it. Had to spray air freshener! Found 2 spiders one that crawled across my wife while in bed( not happy) other across the floor. One weird bug with pinchers on floor also. Couldn't make a cup of coffee due to the coffee maker missing a piece. The toilet didn't flush well at all. Very slow to flush. Corners in bathroom very dirty! No vent fan in bathroom so when you took a shower you could not see. You had to leave the door open to air it out. The dead bolt lock was loose and also stuck sometimes. Over all not a pleasant stay!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Reasonable rates, housekeeping was unorganized

Posted Aug 30, 2014
Pros: The indoor pool was very warm and not at all crowded
Cons: The breakfast was lacking both food and servers. Tables were left uncleared, food bins empty and a huge pile of burnt toast was gathering.
Location: We were very close to the Syracuse State Fair and the Destiny USA mall. The two reasons for our trip
The room was more than an hour late being ready, no big deal. But when we were arrived after a day sightseeing to have the housekeeper inform us she was there to clean our room, and asked why were were still there I was confused as we booked two nights. She told us to call the front desk as she was told to clean our room. The room had already been freshened up for us. The front desk did admit the accidentally had us in for only one night, which explained why our key wasn't working when we came back to the room (but the front desk employee didn't notice the reason either). On check out day the same housekeeper was by at 9 am to ask us when we were planning on leaving. I told her today was our check out. She said I know that but when are you leaving so I can do your room. I told her we hadn't had breakfast yet so probably would be about an hour. She looked annoyed. Sorry but no tip for that kind of treatment. The air conditioner was leaking all over the floor, maintenance was up immediately, but it wasn't fixed properly and continued to leak. Didn't really bother us, but long term not good for the hotel. I must say the hotel was very quiet! I liked that!!