Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from h

A Maze of a Hotel

Posted Jul 20, 2014
This hotel was not well layed out. Took us various flights of stairs and elevators to get to third floor. Very dated inside. There were holes in the bedroom curtains, washroom was old, patched, outdated and low facet head.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel!..Nice Staff!

Posted Jul 18, 2014
Hotel was very nice and right next to thruway. Had family there and we had to leave early next day. We asked if we could get something for the morning because we were leaving before breakfast and the staff hooked us up nicely. Nice pool and comfortable rooms.
2 out of 5
by A verified traveler

concerned about safety

Posted Jul 2, 2014
I was a little concerned doors to the outside did not close properly. Anyone could get in the hotel from doors not located by the front desk.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wynnewood, PA

OK hotel, especially for those on a budget.

Posted Jun 26, 2014
Pros: Convenience, staff, breakfast, & pool
Cons: Needs overall updating and improvement
Location: Well placed and convenient to highways and access roads OK restaurants, etc. in the area.
We stayed one night. The location was convenient situated among a large cluster of hotel/motels. We wondered why there were so many in that local area. The room/bath were average sized and clean. The complimentary breakfast was decent and the coffee was good. The indoor pool was a welcome amenity. The staff were pleasant and competent. On the negative side, the facility's decor was dull/dingy and long overdue for an updating. Our room's plastic tub and enclosure seemed leftover from the 1970's and it didn't have a hair catcher! The bath also had outdated fixtures and cheap toilet paper holders which allowed the paper rolls to keep falling off! In our first room (we changed rooms) the toilet had problems and the seat did not stay up for men! Overall, I thought the hotel was a good value and would recommend it especially if you are on a budget.
3 out of 5
by Marla from Calgary

Needs an update badly.

Posted Jun 25, 2014
Pros: Hotal staff were friendly and accommodating.
The carpets are very old and dirty/stained. The bed was not comfortable at all. This hotel needs a complete new facelift.
2 out of 5
by Jack from rochester, ny

The place is without character and shabby looking.

Posted Jun 23, 2014
Pros: Not much.
Cons: Compared to other hotels in the area, (double Tree and Hilton Garden, Best Western is a very sorry 3 on a scale of one to ten.
Staff did well considering sell-out situation. Card key would not open the secondary entrance. We banged on door to have a maid let us in. When leaving later through the same door, we helped a newly arriving guest to get in as her card did not work either.
2 out of 5
by Barbara from Ottawa canada

Badly in need of renovations

Posted Jun 16, 2014
Pros: Nothing it was old
Cons: Renovations
Location: It was located nicely
We check in and they had our dates wrong. Luckly there was room for us anyway. Our room appeared acceptable but the first time we flushed the toilet it overflowed. The caretaker came and fixed it after we called down 2 times. We were suppose to have a room with 2 beds they only had 1 bed with a pull out left, when we tried to pull it out there was no blankets or sheets we called the front desk to send up blankets it took getting angry before they came and before they came the toilet flooded again. We demanded another room. It was ok but we had to start all over again with the bedding for the other bed which finally came and they toilet wasn't doing too well in this room either. Other than that it was okay. Restaurant was only a continental breakfast.
5 out of 5
Recommended
for Everyone
by Frank from Rhode Island

Close to The One Center

Posted Jun 9, 2014
Pros: Two thumbs up for the complimentary breakfast/will be back next year just for that!
Cons: Clean the a/c control knobs
Location: Went to the Boxing Hall of Fame for the weekend events.
Easy to find great location. Friendly staff. The dining area is always kept clean, I saw employees cleaning up tables soon after visitors left their seats. Also the food areas are kept spotless constantly. Very impressed. I did leave a tip. Job well done. As I said I will be back just for this reason. Bravo Best Western!
2 out of 5
by A verified traveler

Odd Rooms

Posted May 26, 2014
Nice staff and continental breakfast. Our room window was the indoor pool - very loud to sleep! Everything echoes!
2 out of 5
by MaggieMay

Friendly Staff

Posted May 24, 2014
Pros: Bed was very comfortable and the staff very pleasant
Cons: Change lobby carpeting
Location: Location was okay
Lobby needs new carpet. Restaurant/Lounge needs new carpet and updating Elevator goes to 2nd floor but not the 3rd. Had to park around bldg and walk up one flight with suitcases.