Ratings based on 703 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from ottawa

Okay hotel

Posted Oct 20, 2014
Pros: It was close to where we needed to be.
Cons: Updating the rooms.
Location: Shopping is near by if you know how to get around the city.
Hotel looks great from the outside but once inside it shows it's age. Needs to be updated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
It would be nice if your bar stayed open a little later.
2 out of 5
by A verified traveler

Syracuse

Posted Oct 14, 2014
Pros: Nothing. Bad all the way around. It's a 59 dollar a night hotel, that I paid 100's for.
Cons: Attention to detail is absent here. No maintenance, just riding the old girl into the ground with no effort at up keep or appearances.
Location: Cooperstown, the finger lakes area is 45 minutes away. Syracuse. Not much.
This hotel is tired. The furniture (mattresses, carpet, sofa) is worn out. The paint is multi-layered, peeling, damaged, old, scarred and just bad. Maintenance on this property is suffering. The entrances are, in a word, bad, with old doors and hardware, with little attention. The breakfast area is dark and un-remarkable, as is the fare. I will not stay here again. Expedia should remove it from it's listings. It is NOT a plus hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

This Hotel was nice and close to where we were goi

Posted Sep 30, 2014
We were extremely happy with the hotel service and our room. we did enjoy the food in the restaurant and also to be able to sit at the bar and have a drink of our choice. All was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nothing overly fancy but worth the charge

Posted Sep 28, 2014
Pros: convenient and easy to get to, staff are great and the price is reasonable.
Have stayed before, clean,comfy room, a little dated in bathroom but for the price you can't complain. The staff makes up for any minor lackings and I would stay again.
1 out of 5
by A verified traveler

feces on my mind

Posted Sep 16, 2014
Pros: the quick checkout
Cons: take it off best western - it is a disgrace
Filthy room and feces was found on the sheets too boot!
4 out of 5
Recommended
for Everyone
by A verified traveler from fort drum Ny

Celebrated my daughters bday in Syracuse.

Posted Sep 14, 2014
Everything was nice. My daughter had a wonderful time so that's what's important.
2 out of 5
by A verified traveler

Not a clean hotel

Posted Sep 11, 2014
Hotel room smells bad, sheets and towels feel dirty and old.
3 out of 5
by A verified traveler from Putnam County

They could have done a little better

Posted Sep 7, 2014
Pros: Pool area was very nice.
Cons: Teach the front desk personnel to follow through with problems and take care of things themselves if other people don't .
Location: We went to the State Fair
Stayed two nights. When we returned to our room on the second day we found a pile of sheets and towels immediately next to our door, but nowhere else in the hallway. As we walked to the front desk we had to walk on a section of very soggy, water soaked carpeting as well. We immediately told the two front desk people and they said they would take care of it. Well, nothing changed that evening. The next morning the pile was still by our door and so was the water soaked carpet which we had to walk on to get to the breakfast area. The front desk people should have made sure that the situation was addressed, and not passed the responsibility to someone else. That is bad management!
1 out of 5
by A verified traveler

Horrid

Posted Sep 6, 2014
The layout of this place is ridiculous--various guests completely lost going to and from their rooms.