Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from montreal

Ok hotel close to fair

Posted Aug 26, 2014
Clean quiet place easy in and out breakfast was good to have
4 out of 5
for Everyone
by A verified traveler from Newton, MA

Good value

Posted Aug 20, 2014
Convenient location, near Syracuse U and fairgrounds.
2 out of 5
by A verified traveler from reading, pa.

Reasonable priced

Posted Aug 14, 2014
Pros: Nothing.
Cons: Cleanliness and better supply of breakfast foods.
Location: Only stayed overnight for a funeral
Disappointed due to the fact there was mold on our shower curtain. Don't they change the curtain after each stay or at least scrub them down. Also breakfast was sparse. As the crowd grew the supplies dwindled only to see a tractor trailer pull up with breakfast supplies after 8:30 a.m. When breakfast is only till 9 a.m. I say poorly managed not to have enough to make breakfast for everyone staying.
5 out of 5
for Everyone
by A verified traveler

Great stay

Posted Aug 13, 2014
Pros: location and cleanliness and free breakfast
Cons: the windows in the hotel could be washed (that was the comment from my mother)
Location: Destiny USA is 5 miles from the hotel and the fairgrounds are within walking distance.
It was a great stay. Expedia had accidentally cancelled my reservation but Colby was awesome. She is a great asset. The rooms were clean, the breakfast was plentiful and Daniella's the restaurant on site was great. If you are there to shop (which was our purpose) this hotel is great. Very easy to get to Destiny USA and a little out of the way so that it wasn't busy. All in all - great time.
5 out of 5
for Everyone
by A verified traveler from England

Great stopover

Posted Aug 2, 2014
Great stopover- comfortable, clean and well equipped. Friendly staff and good breakfast which included the usual choice of cereals, breads, waffles, juice, yoghurt and fruit. Hotel just off the main highway so good location. Would recommend Rosamund Gifford zoo- although not easy to find- well worth a visit with lots of different animals and not too expensive.
5 out of 5
for Everyone
by A verified traveler from Ottawa, ON

Hotel A1;Restaurant 0

Posted Jul 31, 2014
Pros: Staff (Elizabeth & Colby) very helpful and pleasant.
Cons: Breakfast; scramble eggs and sausages need improvement. Poor quality food.
Location: Destiny USA shopping center not that impressive.
Hotel staff greeted us well. Our room was very clean. Restaurant food was good but greeting by host was lacking professionalism, but waitress was super. Do not recommend restaurant, if you can attend another restaurant, do so.
4 out of 5
for Everyone
by A verified traveler from ottawa

Convenient location

Posted Jul 27, 2014
Pros: Convenient site for Waterloo outlets and Syracuse.
Cons: Breakfast menu could have yogurt or fresh fruit.
Location: Close to Destiny Mall, good location for Waterloo outlets (about 40 min.) Safe and clean.
Clean, comfortable hotel well located. The room is large, beds are comfy, quiet and convenient. The Daniella restaurant is on the expensive side. The breakfast food is on the lower quality side but for the price ( included in the hotel rate ) it is satisfactory. Washroom was very clean.
3 out of 5
by A verified traveler


Posted Jul 27, 2014
Not much nearby. Room was average. Breakfast was ordinary. A place to sleep and not much else.
4 out of 5
by joan from Ottawa

Fantastic service!

Posted Jun 15, 2014 on Hotels.com
The hotel was comfortable and the service was friendly and helpful. The restaurant was very good. The proximity to Destiny very close and easily accessible.
1 out of 5
by Nagesh J from Edison

Worst experience Booking thru hotels.com

Posted Jun 14, 2014 on Hotels.com
Not good nor the booking and booking modification experience was good