Ratings based on 500 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified traveler from Florida
ConvenientPosted Jun 27, 2014
Pros: Breakfast was good and the area was clean and friendly
Cons: Update the hotel
It was a cut below normal Comfort Inns, the rooms were out dated, wall paper was falling off walls the the bathroom, the room door had to be slammed to be secured, secure after hour doors where not functioning.. One was constantly unlocked, the other door the lock did not open with the card key.
Comment from Hotel Management
Jul 2, 2014 by Ronald, Hotel Management
We apologize for failing to exceed your expectations in regards to the safety and security locks at the hotel. Due to a malfunction in the locking mechanism, we chose to keep the door permanently locked, from the outside only, for the safety of our guests. We will certainly have the maintenance staff investigate all entrance doors for proper operation. We have recently initiated a new bedding package, installed new carpet, wall art, mirrors, lighting and soft seating in all guest rooms. Our next phase will be the guest room bathrooms. I hope you will give us another opportunity to provide the quality service we are known for.
for Everyoneby Holly
Nice hotel for overnight stayPosted Jun 9, 2014
Location: Easy access to airport/mall.
They were renovating so the elevator was out of order BUT it was sweet that the rooms had new carpet!!! Room cleanliness/freshness is a big deal.
by John from Connecticut
Would not go backPosted May 12, 2014
Pros: Beds were comfortable. Breakfast good. Easy access off the highway.
Cons: Heating and AC needs major upgrading.
Location: Syracuse University easy access
Main problem was that the heater/AC did not function. We arrived rather late (9PM) and did not feel we had the time to request repair. Since we had to get up early the next day. Another problem was that the room window opened onto the pool area which was noisy. That quieted down about 10PM. The morning complementary breakfast was very good. Staff very friendly. This is,at best, a back up motel (as it was for us) when the motel(s) you desire are full.
by Bob from new england
What Happened?Posted Apr 27, 2014
Pros: Close to the job site
Cons: food, maid service,a/c,Hot water supply
I stayed here on a business trip in Dec. '13 all was great.Granted i did not need a/c in Dec. Hotel changed my room, could not fix a/c. new room had bad Oder. Maids did not change the bed ,even after leaving a large tip. NO hot water 3 days. Quality of the food, poor
for Everyoneby Skier from new york
Clean and QuietPosted Apr 18, 2014
Room was big - nice bed, choice of pillows from soft to hard - clean, quiet, and animal friendly. Good area to walk the animals.
for Everyoneby A verified traveler from Albany, NY
No Double BedsPosted Apr 17, 2014
Pros: Clean rooms, Bar and pool nice, although we did not get a chance to swim. Looked great
Cons: more perks?
Location: N/A, we did not have time
Expedia booked us one king size bed and pull-out couch instead of the reserved double beds for three adults. Hotel blamed it totally on Expedia and said they had no double beds available. TV remote did not work at first, until we reset the TV. Room was clean and comfortable. Breakfast staff were very nice. Bar is expensive, but nice
by A verified traveler
Building needs to be updatedPosted Apr 15, 2014
Pros: Easy access to highway. Nice indoor pool.
Cons: Replace carpeting, paint walls and doors. Update!
Building is very run down and dated. Bed was comfortable, but room was just ok. No night stand lamp. Elevator was on other side of building.
for Everyoneby A verified traveler
Comfort InnPosted Apr 8, 2014
Excellent Hotel to stay at for events at the OCC arena.
by Kate from Ontario
Good breakfast cold poolPosted Apr 5, 2014
Cons: Warmer pool and baggage carts
They are renovating this hotel. They have no luggage carts available because they are using them in the renovation - which is odd. Decently clean. Great breakfast and well stocked. Freezing cold pool. Kids aren't allowed in the hot tub and are need to wear special bracelets to be allowed in the pool. I think they are trying to discourage swimming because the pool is right beside the breakfast area and it was very loud.
by A verified traveler
horriblePosted Apr 1, 2014
hotel was ripped up for remodel, fire doors propped open, wires hanging, noisy, smelled of drywall and carpet glue, no services available, pool smelled bad, permeated room with chlorine smell, shower curtain moldy. no one should stay here!!
Comment from Hotel Management
Apr 3, 2014 by Ronald, Hotel Management
Thank you for taking the time to write your comments. We are under a light construction here at the hotel and that we are taking every effort to do our best in keep our guest happy during this time. The management company has put a lot of updates into the propriety in the last year, we are now giving the hotel a great new look this year. Thank you for comments we will use your thoughts to help with guest services moving forward.