Ratings based on 493 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Skier from new york

Clean and Quiet

Posted Apr 18, 2014
Room was big - nice bed, choice of pillows from soft to hard - clean, quiet, and animal friendly. Good area to walk the animals.
2 out of 5
by A verified traveler

Building needs to be updated

Posted Apr 15, 2014
Pros: Easy access to highway. Nice indoor pool.
Cons: Replace carpeting, paint walls and doors. Update!
Building is very run down and dated. Bed was comfortable, but room was just ok. No night stand lamp. Elevator was on other side of building.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Inn

Posted Apr 8, 2014
Excellent Hotel to stay at for events at the OCC arena.
3 out of 5
by Kate from Ontario

Good breakfast cold pool

Posted Apr 5, 2014
Pros: Breakfast
Cons: Warmer pool and baggage carts
They are renovating this hotel. They have no luggage carts available because they are using them in the renovation - which is odd. Decently clean. Great breakfast and well stocked. Freezing cold pool. Kids aren't allowed in the hot tub and are need to wear special bracelets to be allowed in the pool. I think they are trying to discourage swimming because the pool is right beside the breakfast area and it was very loud.
1 out of 5
by A verified traveler

horrible

Posted Apr 1, 2014
hotel was ripped up for remodel, fire doors propped open, wires hanging, noisy, smelled of drywall and carpet glue, no services available, pool smelled bad, permeated room with chlorine smell, shower curtain moldy. no one should stay here!!
Comment from
Jan 3, 2014
Thank you for taking the time to write your comments. We are under a light construction here at the hotel and that we are taking every effort to do our best in keep our guest happy during this time. The management company has put a lot of updates into the propriety in the last year, we are now giving the hotel a great new look this year. Thank you for comments we will use your thoughts to help with guest services moving forward.
3 out of 5
Recommended
for Everyone
by Orange Fan

Everything was okay

Posted Mar 20, 2014
Pros: Bed was nice, breakfast was surprisingly good for being included, staff were friendly.
Cons: Shower wasn't great, hot-tub wasn't available, and some parts of the hotel looked old and worn.
Location: Very close to both 81 and 90, so getting around the city was great. Even had a Tim Hortons a couple of minutes away!
Overall, for what we paid, things were fine. Parts of the hotel need a facelift/upgrade, but room was fine, breakfast was good (for a free one), and staff were friendly and helpful.
Comment from
Jan 3, 2014
Thank you for taking the time to write your comments regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Shopping Trip

Posted Mar 19, 2014
Pros: The breakfast area was large and it was wonderful to see a bar, but in the mornings the lack of supervision of children made eating uncomfortable.
Cons: Lots of water damage on walls and ceilings. Maintenance of facilitates could have been better. Also included refrigerators in rooms.
The hotel was easy to find and the hotel staff were helpful. I was in Syracuse for a shopping trip and Destiny Mall was very close. The beds were slightly uncomfortable and sound proofing between walls was minimal, lots of neighbour noises and doors of side entrance were regularly used with chatter being heard over the television in our room. Also no refrigerator in rooms, to left over food spoiled quickly!
4 out of 5
Recommended
for Everyone
by Sharron from Ottawa, Ontario

This was a very clean hotel.

Posted Mar 14, 2014
Pros: Very clean room and helpful staff.
Cons: Do not strip wallpaper and turn area into construction zone when people are staying in that hallway or at least offer some sort of compensation.
Location: Destiny mall is very close by but the malls closed due to a snowstorm. Coming from a big city this was unbelievable!
The staff were very friendly and helpful. The ladies at the breakfast went out of their way to make sure you had everything that you wanted. The pool area was very nice and inviting. The room was very clean. This was a very good place to stay. That being said, I do not think this hotel qualifies as a 3 star. There was nothing wrong with it, it simply was not a 3 star hotel. Unfortunately, we had to extend our stay due to a snow storm. We were on the second floor and they started refurbishing the hallways during our stay. We arrived back to a construction zone with wall paper totally stripped from the halls and our room number written in pencil on the wall. I could not imagine coming back to our room in a big city 3 star hotel and this being acceptable. It just does not go with the idea I have in my mind of a 3 star hotel. As I said, the room was clean and the hotel staff were very helpful, it just lacked the class of a 3 star.
3 out of 5
by A verified traveler

Mislead:

Posted Mar 1, 2014
Pros: The hotel itself was nice. The staff was in and out of the sign in area so we never had the same worker to speak to. Clean & quiet.
Cons: Communication between driver and desk attendant. 2 hours at airport waiting for the shuttle that never came.
Location: Located in a good area and not too far from airport.
Looked for a shuttle service to airport before choosing Comfort Inn at Syracuse. We were told the service goes every half hour to airport. Arrived back at airport at 5:30 PM Friday and waited a half hour for the van. Called hotel and was told it would be there in 15 to 20 min.and stay at baggage claim. After 6 calls to hotel, we took cab back to hotel for our car. The shuttle picked up another customer and never came to baggage claim. Terrible service and no communication between hotel & driver. Never stay at anComfort Inn again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 27, 2014
Comfortable and clean. Will stay there again. Was there for work.