Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Back to School Shopping

Posted Aug 27, 2014
Perfect place to stay when dragging kids back to school shopping. Pool was well maintained, rooms spacious and the manager's reception and full breakfast in the morning were both outstanding. Would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Don't get room 222 or 322 as these rooms.

Posted Aug 25, 2014
Pros: Nice location, nice beds.
Location: Close to Destiny USA and to the New York State Fair.
Generally, Embassy Suites are great. Except when you get a room with windows facing the big air conditioning fans. These were quite noisy although we managed to sleep through them due to our fatigue.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Welcome to SU

Posted Aug 24, 2014
It was a busy/ hectic time moving my son into his dorm and attending all the meetings. A huge campus, we did a lot of walking. The hotel was an excellent break away from the school.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice suite, loved the afternoon happy hour

Posted Aug 23, 2014
Nice hotel will definitely go there again. Good breakfast and afternoon reception
Comment from Hotel Management
Aug 25, 2014 by Beres, Hotel Management
Dear Jane, Thank you for your comments regarding your recent visit. I am happy to hear you enjoyed our popular cooked-to-order breakfast and our complimentary evening reception. We all loom forward to welcoming you back again. Thank you. Beres Wall General Manager
Comment from Hotel Management
Aug 25, 2014 by Beres, Hotel Management
Dear Jane, Thank you for sharing your comments with me regarding your visit. I am happy to hear you enjoyed our complimentary cooked-to-order breakfast and our complimentary evening reception. Additionally, we all look forward to welcoming you back should your travels bring you back to the Syracuse area. Thank you. Beres Wall General Manager
2 out of 5
by A verified traveler from massachusetts

Too noisy to sleep near Highwat

Posted Jul 30, 2014
The highway side of the rooms is too close so it is too noisy to sleep. Not sure why the hotel was built so close to the highway. Really unbearable!
Comment from Hotel Management
Aug 8, 2014 by Beres, Hotel Management
Dear Laura, Thank you for sharing your comments with me. I apologize for the traffic noise due to our location. The next time yoiu are visiting Syracuse, we will try our best to get you a room on the non-freeway side. Thank you, Beres Wall General Manager
Comment from Hotel Management
Aug 7, 2014 by Beres, Hotel Management
Dear Laura, Thank you for your comments. I do apologize for the discomfort you experience with the traffic noise level. Please ask for a room away from the highway side the next time your are visiting. Thank you Beres Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly and comfortable

Posted Jul 23, 2014
Very nice. Pool and hot tub water should be warmer.
Comment from Hotel Management
Aug 6, 2014 by Beres, Hotel Management
Dear Guest, Thank you for staying with us. I am happy to hear you enjoyed our hotel and the pool and hot tub. We look forward to welcoming yoiu back again soon. Thank you. Beres Wall General Manager
2 out of 5
by A verified traveler

Needs renovation

Posted Jul 21, 2014
- the room especially carpet needs renovation. - air was kind of stuffy - breakfast was ok but kind of too greasy and the dishes were not clean - too far from the downtown Syracuse or Syracuse U. (in the middle of nowhere)
Comment from Hotel Management
Aug 7, 2014 by Beres, Hotel Management
Dear Guest, Thank you for sharing your comments with me. Please note our suites were renovated just over 12 months ago. We will try our best to continue with our maintenance of all our suites. Please note you r comments were shared with our breakfast team in an effort to ensure there is full cleanliness throughout and our menu items are prepared as they should. Thank you once again for sharin gyour comments wiht me. Should your travles bring back to the Syracuse area , we all look forward to welcoming you back. Beres Wall General Manager
Comment from Hotel Management
Aug 7, 2014 by Beres, Hotel Management
Dear SU Alumni, Thank you for sharing your comments with me. Please note we just recently renovated our guest rooms which included new carpeting among other amenities. Additionally, I have your shared your comments with the breakfast team and as a team we will ensure the items are prepared as they should in addition to enhancing our overall cleanliness practices. Thank you once again and we look forward to welcoming you back again. Beres Wall General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with Friendly Staff

Posted Jul 20, 2014
Pros: Spacious suites, staff was very helpful when needed, made to order breakfast was nice
Cons: seemed to be quite a few things that were under repair and fire alarm went off both evenings when we were there
Location: Located in more of an industrial area with the hotel close to the highway so there is some traffic noise. Several restaurants close by.
Stayed at the hotel for two nights. Suite was clean and comfortable. Seemed to be a few things not working (ie. hot tub closed, elevators out of service periodically, computers in business room). The fire alarm went off both evenings that we were there. The second night we had ordered room service around the same time of the alarm. Room service brought us a couple of desserts and drinks at no charge for the inconvience which was nice. Staff was very helpful whenever we needed something and very friendly. Made to order breakfast was a nice change to the usual continental breakfast at hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gardiner, NY

Great Hotel!

Posted Jul 16, 2014
Pros: Everything
Cons: We had an issue with the toilet in our room around 1 AM and the maintenance guy had no access to a plunger so we had to switch rooms.
Hotel was awesome. Very clean. The interior was beautiful. The staff was very professional. Free breakfast was great. I don't think I'll ever stay at a different hotel again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gardiner, NY

Top of the line

Posted Jul 14, 2014
Pros: Everything
Cons: Prices of items in little store such as chips and drinks were way too expensive!
Everything was exceptional. The interior of the hotel is beautiful. The staff is very professional. Our room was clean. The breakfast was very good. I don't think I'll be staying at any other hotels again!