Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom NY

Unique, but has issues

Posted Jan 19, 2015
Pros: Food, drinks, decor
Cons: An expanded seating area, requiring children to remain with parents.
Let me start with the parts that I loved: -The rooms are great, clean, quiet, and pretty luxurious. -The reception (free drinks and snacks every night) is great! -The decor of the hotel itself is beautiful and very unique. -The free breakfast has variety and is very delicious. -The hotel restaurant is reasonably priced and open late. The 'issues' I had with the hotel: -There were vast numbers of unsupervised kids, everywhere. I have stayed at this hotel numerous times, and this is an ongoing issue I've noticed. They were around 7 to 12 years old and belonged to sports teams (dance, hockey, etc.) They were riding the elevators up and down (for fun, not to get from point A to point B). They were playing tag in public areas. They were loud and obnoxious. -The breakfast tastes very good, but the hotel has inadequate seating for the number of people. My wife and I had to eat standing up (very annoying as you can imagine). -The last two times I've stayed here, the thermostat in my room hasn't worked. We didn't notice until around 2am when we woke up sweating with the room temperature about 78 degrees.
5 out of 5
Recommended
for Families
by A verified travelerfrom Ottawa Canada

Nice comfortable hotel! Will Return

Posted Jan 5, 2015
Pros: Friendly, helpful and very accommodating staff, proximity to the malls, the large and comfortable room, the complementary meal and happy hour.
Cons: The floor around our table at breakfast was sticky from a child's spilled drink. It was not cle3saned while we were there.
Location: Destiny Mall is a ten minute drive from the hotel and the airport is less than 15 minutes away
Both the front desk and bar staff were very helpful and accommodating to our needs. We arrived five minutes before bar closing but the bartender served us and allowed us to take our bags to our room before returning to get our drinks which we were then able to bring to our room. The room was very comfortable with a sitting area as well as the bedroom, each with a large flat screen TV. Breakfast was made to order. The hotel is minutes away from Destiny Mall, the fifth largest mall in the USA. We will most certainly make an effort to stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Short stopover

Posted Jan 4, 2015
Clean, spacious room. Great breakfast. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to relatives

Posted Dec 29, 2014
Pros: Pool and room.
Cons: Few more staff at breakfast.
Nice pool, good room. Clean, convenient and good staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not too bad but not worth the $200

Posted Nov 7, 2014
Pros: Close to Syracuse University
Cons: The shower tiles had a little mold on the grout
The room was fairly decent . There was small bit of mold on the grout in the shower. Overall not worth the $200
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2014
It was very nice. Comfortable, clean room. Staff was excellent.
4 out of 5
Recommended
for Getaway With Friends
by Bryon

This traveler left a rating score only Posted Oct 24, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

beautiful stay

Posted Oct 20, 2014 on Hotels.com
I think the staff was awesome and the entry was beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great perks

Posted Oct 20, 2014
Pros: The made-to-order omelets and happy hour!
Cons: House keeping
Location: Didn't do any sight seeing while I was there. Justin's Grill, just a couple blocks away, has awesome food!
Embassy Suites is one of my favorite hotels. I enjoy the made-to-order omelets every morning and the happy hour at night. The only reason I didn't give them a 5* across the board was because housekeeping wasn't up to par this time and I've stayed at this hotel before. Despite hanging my towels on the door per the conservation policy, they were almost always replaced. My dirty glasses, however, weren't replaced a couple of days. Nor was my empty tissue box until I specifically requested a new box in person. The shuttle driver was a sweet heart and went out of her way to say hello to me when she saw me each morning.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Highway side

Posted Oct 9, 2014 on Hotels.com
My room was on the highway side. It was excellent except traffic noise of highway side.
Comment from Hotel Management
Jan 17, 2015 by Tom, Hotel Management
Thank you for the review about your visit to the Embassy Suites Syracuse. I am sory the highway noise was louder than expected and hope this will not deter you from a return visit. We apprciate your feedback and hope to see you again soon.