Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly and comfortable

Posted Jul 23, 2014
Very nice. Pool and hot tub water should be warmer.
2 out of 5
by A verified traveler

Needs renovation

Posted Jul 21, 2014
- the room especially carpet needs renovation. - air was kind of stuffy - breakfast was ok but kind of too greasy and the dishes were not clean - too far from the downtown Syracuse or Syracuse U. (in the middle of nowhere)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with Friendly Staff

Posted Jul 20, 2014
Pros: Spacious suites, staff was very helpful when needed, made to order breakfast was nice
Cons: seemed to be quite a few things that were under repair and fire alarm went off both evenings when we were there
Location: Located in more of an industrial area with the hotel close to the highway so there is some traffic noise. Several restaurants close by.
Stayed at the hotel for two nights. Suite was clean and comfortable. Seemed to be a few things not working (ie. hot tub closed, elevators out of service periodically, computers in business room). The fire alarm went off both evenings that we were there. The second night we had ordered room service around the same time of the alarm. Room service brought us a couple of desserts and drinks at no charge for the inconvience which was nice. Staff was very helpful whenever we needed something and very friendly. Made to order breakfast was a nice change to the usual continental breakfast at hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gardiner, NY

Great Hotel!

Posted Jul 16, 2014
Pros: Everything
Cons: We had an issue with the toilet in our room around 1 AM and the maintenance guy had no access to a plunger so we had to switch rooms.
Hotel was awesome. Very clean. The interior was beautiful. The staff was very professional. Free breakfast was great. I don't think I'll ever stay at a different hotel again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gardiner, NY

Top of the line

Posted Jul 14, 2014
Pros: Everything
Cons: Prices of items in little store such as chips and drinks were way too expensive!
Everything was exceptional. The interior of the hotel is beautiful. The staff is very professional. Our room was clean. The breakfast was very good. I don't think I'll be staying at any other hotels again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Short but very Nice

Posted Jul 11, 2014
Pros: convenient location. Just off the freeway. Easy to find.
Cons: have some plain yogurt as a selection for breakfast.
We checked in late and we were very tired. We were pleased that the check in process was very quick and the staff was pleasant. . Our room was very comfortable and had everything we needed. Loved the coffee in room in the morning. We enjoyed a lovely breakfast the next morning before heading off for another full day of driving. . We always love the Embassy Suites when we travel.
Comment from Hotel Management
Jul 14, 2014 by Beres, Hotel Management
Dear Rita, Thank you for sharing your comments with me regarding your visit at our hotel. I am happy to hear you enjoyed our in room amenities and our popular cooked-to-order breakfast. Additionally I will be sure to pass along your kind compliments about our staff. Please visit us again should your travels bring yoiu back to Syracuse. Thank you & safe travels
5 out of 5
by A verified traveler from NY

Nice Hotel With Beautiful Atrium Area

Posted Jul 6, 2014
Pros: I liked the evening reception, the Margarita's were excellent. I also loved the made-to-order omelets at breakfast.
Cons: The elevators are located rather far from some of the rooms, making it difficult for those who have trouble walking. A second elevator would be nice.
Location: It is close to Syracuse University's Carrier Dome, the zoo, Destiny U.S.A.
This is the fourth time I have stayed at the Embassy Suites in Syracuse, NY. The atrium is tranquil, featuring a Koi pond, and a stream running through, with trees and little bridges. The pool was clean and warm, the hot tub nice and hot, but rather over-chlorinated. There is a shower in the pool area, and an abundance of towels. Each time I visit, either the Men's or the Women's bathroom is closed for repair. There is a nightly reception/open bar which included fresh cut veggies and dip, chips and salsa, and a wide assortment of drinks, including wine, beer on tap, and mixed drinks. The beds are comfortable and the rooms are spacious, with a television in the main sleeping room, and in the room with the pull-out couch. There is a microwave, a refrigerator, and a wet bar sink in each room. The room sleeps six comfortably. The breakfast is phenomenal! Starbucks coffee, made-to-order omelets, plus fresh fruit, pastries, plenty of sausage and bacon, pancakes, French toast, yogurt, and cereal. My friend dropped her muffin, and one of the breakfast workers got her another one and carried it to our table on a tray. It was above and beyond, and quite impressive. The staff is friendly, and made us feel very welcome. The pool guy apologized so nicely when he reminded us at almost midnight that the pool had to close soon. The hotel is pricey, but really worth it if you want a nice relaxing stay with a superb breakfast.
Comment from Hotel Management
Jul 13, 2014 by Beres, Hotel Management
Dear Della, Thank you for sharing your comments with me regarding your visit. I am very happy to hear we met your expectations during your visit. I am pleased to know you enjoy our evening Managers Reception and our popular cooked-to -order breakfast, in addition to our spacious two-room suites. I will be sure to share your comments with our entire team. In reference to our pool-side bathroom, please note our Engineering team has been diligently working on getting them both up and running. Thank you once again and should your travels bring you back to Syracuse, please visit us again. Safe travels, Beres Wall
4 out of 5
by A verified traveler

I really like the suite to have a friend to sleep

Posted Jul 2, 2014
Pros: The fact that you give a breakfast with it and the suit help to have an extra person in the salon nest to us.
Cons: the quality of the breakfast.
Location: We were in a conference most of the time so we did not have the opportunity to go around
I really like the experience. Very pleasant hotel. I would like to have a shower with the gim room.
Comment from Hotel Management
Jul 7, 2014 by Beres, Hotel Management
Dear Guest, Thank you for visiting our hotel. We appreciate your rating and comments. Thank you , Beres Wall
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Syracuse Airport

Posted Jun 12, 2014
Pros: It is located close to airport and I-90. It has a nice workout facility. The made to order breakfast was perfect.
Arrived in Syracuse on a late flight. I had a room ready and was able to sleep.
Comment from Hotel Management
Jun 17, 2014 by Beres, Hotel Management
Dear Valued Guest, I am to hear your expectations were met for a good night stay. Thank you for your kind comments. Best wishes! Beres Wall
4 out of 5
Recommended
for Everyone
by A verified traveler

You Won't Regret Your Stay..

Posted Jun 9, 2014
Pros: The cleanliness and staff
Cons: Complimentary Evening Reception* - chips and pretzel are boring..could for the kids.
Location: perfect location - close to Destiny USA
Walked in to a clean, fresh smelling hotel lobby and looked great. The staff were very pleasant and help us right away. Walked into the room and the temperature was perfect and everything was nice and clean. Went to the Complimentary Evening Reception* for drinks and snacks ( could use more and healthier snacks). Stayed at Embassy suites in Niagara Falls and they had a huge selection. .
Comment from Hotel Management
Jun 18, 2014 by Beres, Hotel Management
Dear Guest, Thank you for kind comments! I am happy to hear you found our staff to be friendly & helpful in addition to your room being set to the temperature of your liking. Please note we serve a variety of crudites daily at our complimentary reception but I will be more than happy to take a second look at our offerings. Thank you once again and best wishes! Beres