Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Overall, this is a very nice place. However, it is rather pricey for its location and style. The baseboard was falling off one side of the room, and there was need for some maintenance. Staff were very kind, particularly in the restaurant.
3 out of 5
by A verified traveler

Decent hotel, not worth the money

Posted Aug 25, 2014
Pros: The staff was pleasant.
Cons: See my description of our experience.
Location: It was five minutes walking to some local shopping and restaurants.
We were disappointed with our room. We felt like we were in a motel. Our room backed onto a parking lot, but our windows had only shears for privacy. At night, when it's dark outside and our room light is on, everyone can see into our room (such as when we are changing our clothes). Also, we didn't have a tea/coffee maker in our room. At the price we paid, that should have been there. Our room was not very soundproof. In the morning we could hear the news on the TV next door. He probably heard our movie the night before.
3 out of 5
by A verified traveler from New York, NY

Okay hotel as a last resort...not worth the price

Posted Aug 24, 2014
it was okay, but not especially good. room temp. was always too cold.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

One night in Syracuse

Posted Aug 7, 2014
The hotel was decent for a short stay. A typical 3 star hotel. Staff was friendly and check-in was quick. No mini fridge in the room but an ice machine was available.
3 out of 5
Recommended
for Everyone
by A verified traveler

OVER PRICED and NOT WORTH IT!

Posted Aug 3, 2014
My husband and I stayed at this hotel for one night and it did not meet our expectation. When you walk in there is a WONDERFUL view and everything looks VERY high end. Once we made it to our rm it was nothing shy of an up dated motel 6. The room was SMALL. Bed was VERY uncomfortable. Bathroom was sub par with no counter. I ordered room service the next day and my pancakes were DISGUSTING. The bacon and bagel were good though. However my service bill was $30.00 and the hotel charged me $50.00 ( I'm still trying to get my money back). On a more positive note the hotel staff is EXTREMELY FRIENDLY and there is PLENTY of parking. Overall I saw nothing special about this hotel and had we paid the full $200.00 a night I would have been VERY disappointed. But even so the 133.00 I spent was over priced. Crowne plaza is cheaper and the rooms are nicer. All in all I would save your money.
5 out of 5
Recommended
for Everyone
by A verified traveler from montvale, Nj

Nice hotel close to the University

Posted Jul 29, 2014
They were able to accommodate a last minute reservation
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore md

Nice hotel close to Syracuse university

Posted Jul 23, 2014
We were visiting su for a tour. Room was comfortable and hotel is beautiful. Certainly will come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from VT

Very nice hotel!

Posted Jul 21, 2014
We really enjoyed our stay, the staff were wonderful! They have great food there! Actually everything was great and this place is highly recommend to everyone!!!!! 😊
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Surprising non-chain gem

Posted Jul 20, 2014
Pros: The shuttle, location, and quality of the room.
Cons: The housekeepers were a little too eager to get us to check-out. I understand but check-out is noon and people might want to stay until noon.
Location: Very close to Armory Square which has lots going on.
We stayed in a king room in the old building. It was nicely updated and had a sleeping area and sitting area, both with TV's. The room was large and comfortable and had great wifi access. We happened to see that the front desk would arrange for transportation for guests. I expected that they'd call a taxi for me but quickly found out there's a shuttle. We were going nearby for dinner but the driver, who was friendly and knew quite a lot about the area, mentioned that he also took people to the airport. This was a surprisingly nice amenity that we weren't expecting. I'd absolutely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Syracuse Univ visit

Posted Jul 17, 2014
Overnight stay picking up my daughter at sports camp. Reception was friendly, hotel is luxurious and beautiful. Room was perfect, comfortable, quiet, clean. Had a glass of wine at the bar before bed. Breakfast at 1600 was perfect. Will definitely stay here again.