Ratings based on 243 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Where is it?Posted Apr 20, 2015
Cons: Better signage.
Location: location slightly sketchy.
Difficult to find from Erie Blvd E. Went back and forth, finally found sign too small. Stay was very pleasant, pool very nice. Staff very nice and extremely helpful.
for Everyoneby A verified travelerfrom New Jersey
Hampton Inn of SyracusePosted Apr 7, 2015
Pros: Room was clean. All sheets were cleaned prior including top layers which was a major plus
Cons: Better staff. And I would prefer a room with think curtains I could pull shut as opposed to white "see through curtains"
Overall it was a nice stay. But I was disappointed in the staff. At 11:30pm I had an issue logging into the WIFI and when I called the front desk (over 4 times) No one answered. I can understand if staff is busy but I've never been at a hotel where someone doesn't answer at least the second time.
by A verified travelerfrom Ilion, ny
Very disappointed not at all like website.Posted Mar 24, 2015
Took over half an hour to check in. Room was dirty floors were sticky stains on chairs in room. Bed was unstable sat on it and it made all kinds of noise. Checked in and checked right out!
for Everyoneby A verified travelerfrom c CT
Close to my children that live in SyracusePosted Mar 18, 2015
Great swimming pool and loved the breakfast a good selection
for Familiesby A verified travelerfrom Upstate NY
weekend getaway w/kidsPosted Mar 16, 2015
Pros: friendliness of everyone
Location: the location was wonderful, we went to sky zone only a few blocks down the street.Great selection of restaurants in the area and plenty of shops.
Desk clerk was very pleasant and very informational at our arrival of our stay. Room was pleasant and clean. Children swam in the pool and loved the whirlpool. over all it was a great stay.
for Couplesby Tinafrom New York
Great stay in SyracusePosted Mar 3, 2015
It was really nice. The hotel was conveniently located to restaurants, grocery stores, and Destiny USA Mall. The room was clean, the free breakfast was delicious and the pool/spa area was good. The staff was very friendly and accomodating. I would definitely stay there again. :)
for Familiesby melaniefrom Somerville, MA
Lovely Visit during bad weatherPosted Feb 25, 2015
Made it in during a snow storm, pleasantly surprised by the new condition of the hotel and the large well apponted room. There is a decent restaurant across the parking lot which was great since we did not want to venture back out into the storm. Breakfast in the hotel was sperfect, very fresh and delicious. Best part of our visit... my daughter realized as we got to the hotel that she did not have a phone charger and the weather was so bad we were not able to venture out. The desk clerk offered the use of her personal charger and allowed my daughter to take it for a few hours. Very Impressed!
for Familiesby christopherfrom Westport, CT
See You Soon!!Posted Feb 18, 2015
Was clean and Nice.
for Familiesby Kateashafrom Syracuse
comfortable and clean. I will stay againPosted Feb 11, 2015
Enjoyed the stay
for Familiesby Lateshafrom syracuse new york
familyPosted Feb 9, 2015
My family and I love this hotel it's become our new family getaway!!!!! Can't wait until next time