Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2014
Pros: The service, the respect of the staff and the cleanliness
Cons: Everything was great! keep up the good work
Location: Auburn New York.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2013 on Hotels.com
5 out of 5
Recommended
by Midnight from Detroit, MI

Cheerful and Helpful

Posted Dec 11, 2013 on Hotels.com
This is my second stay in a year, and I would head straight here for my next stay. I had multiple special requests and the desk clerks -- all three -- were cheerful and helpful. I had to unexpectedly cancel a third night, which was not refundable and because it was a home emergency and I had paid on-site, they allowed me to cancel it. I really like this hotel.The only area of opportunities are thermostats that aren't so maddening and better coffee. The coffee is dreadful. If that's all I can come up with, I'm doing wonderfully.
5 out of 5
Recommended
for Families
by A verified traveler

Family of 14 stays for Graduation

Posted Dec 10, 2013 on Hotels.com
Hotel staff was great. Hotel was quiet for a busy weekend. Breakfast food at the hotel was great. Service was a little confused with billing for such a large group. Overall great experience for all family members.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Dec 4, 2013 on Hotels.com
Amazing
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2013
4 out of 5
Recommended
for Everyone
by Marie from Ohio

Very modern, stylish furnishings--uncomfortable.

Posted Nov 26, 2013
Pros: The lobby "gathering room" is beautiful and a very pleasant place to enjoy a cup of tea and a made to order breakfast. The furnishings are modern.
Cons: Platform beds are stylish but NOT comfortable. We were very disappointed to have an uncomfortable bed, especially in a "king suite."
5 out of 5
Recommended
for Business Travelers
by Joy

This traveler left a rating score only Posted Nov 13, 2013 on Hotels.com
4 out of 5
Recommended
by Ken

This traveler left a rating score only Posted Nov 12, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Nov 12, 2013
Cons: breakfast to be included
Location: department stores, restaurants