Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with clean rooms.

Posted Mar 19, 2014
Our room was very clean and comfortable. The bed seemed to be something like a memory foam mattress and was pretty comfortable. The staff were very helpful. They offer a variety of different things for breakfast but You do have to pay for breakfast. Up to $10. All in all we had a pretty good experience at the Hilton Garden.
2 out of 5
by A verified traveler

Too far off 481

Posted Mar 16, 2014
Phone did not work could here people showering arriving leaving too noisy cheap
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Carrier Dome.

Posted Mar 13, 2014
Great stay! Room clean some extra attention could have been paid to the shower! Beds and pillows were great. Pool & spa were perfect chemicals in pool area strong hard on the eyes. Hotel not close to any restaurants or shopping, had to drive for that. Quiet place very comfortable great stay easy to find!
4 out of 5
Recommended
for Everyone
by Caroline from Ottawa

Very pretty , friendly welcome,

Posted Mar 12, 2014
Lots of nice touches, (drinks, snacks at the front desk) friendly staff, confortable bed, nice pillows. Only drawback : jacuzzi not quite right, something wrong with the jets ? Very loud. Wish list: Terrycloth robes would make it perfect.
5 out of 5
Recommended
for Everyone
by Ryan from Kingston, Ontario

Great hotel right near the airport!

Posted Mar 7, 2014
Pros: Location, location, location!
Location: Airport
The hotel wasn't more than 5 minutes drive (at 4am) from the airport. The room was very clean and had a mini-fridge, microwave, and keurig machine. The bed was very comfortable and they offered a variety of different pillows. Have stayed here twice and will no doubt stay again.
2 out of 5
by Phillip from Bronx, New York

Nice looking hotel bad customer service.

Posted Feb 18, 2014
Pros: It was attractive on the outside. It had a very small gym. It was conveniently located. The complimentary breakfast was nice.
Cons: Customer Service and creative problem solving.
Location: Isolated location but close to everything in the city
No water offered and none in room. Hot water in sink and shower can not be used at the same time. Assigned another couple our room. This couple attempted to walk into the room while we were asleep. Later the same day, the manager deactivated our key-cards without informing us so we had to walk from the cold parking lot to the front entrance when we returned. When we arrived, I struggled to load the baggage cart and no hotel staff offered to help. A discount should have been offered based upon our experience. None was offered.
3 out of 5
by Tia

Posted Jan 13, 2014
Our stay was fine until breakfast the following morning. We were presented with a bill for $22 -- we were under the assumption that our breakfast was complementary. When we inquired about this -- assuming they had made a mistake -- we were told that since we had eaten some potatoes -- we were being charged. That didn't make any sense to us. The woman we were asking spoke limited English, so we brought our concern to the front desk -- sure that there had been a simple mistake. They pointed out a tiny little sign at the back of the restaurant that listed the price for the buffett. I am annoyed that I was duped into entering this room under the belief that this is where we would enjoy our complimentary breakfast. Very sneaky! Had I known -- I would have eaten somewhere else!
4 out of 5
Recommended
by A verified traveler

Overall good stay

Posted Jan 2, 2014 on Hotels.com
The staff was very courteous upon our arrival and everyone said hello in the hallways. There was a power outage during the morning of our departure (no fault of the hotel) so we got a complimentary breakfast which was very yummy, but I wouldn't have paid the extra $10 per person for it. The pool was quite small, but our kids enjoyed it. There's not much in the neighbourhood, sort of a business park area, however this meant a quiet stay. I would definitely stay there again.
4 out of 5
Recommended
for Shopping
by Bogey from Montreal

Boxing weekend with my daughter

Posted Dec 31, 2013 on Hotels.com
We were very satisfyed even there was no electricity on Sunday morning. They have very comfortable beds, and good size of swimming pool. Very nice and helpfull stuff, I will recommend this hotel to my friends and family
4 out of 5
Recommended
by Tom from end well, ny

staff very good. excellent

Posted Dec 31, 2013 on Hotels.com
Overall a nice place. Even with a power outage of 4 hours. .