Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Susan from philadelphia

Great value and close to shopping

Posted Jun 13, 2014
Staff was friendly. The room was clean, the bed was comfortable. The pool was clean and heated just right. I would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, fl

Family visit

Posted May 29, 2014
A couple of nights in Syracuse was ok. Hotel was an average HI Exp, staff was friendly. A mini fridge and microwave would have been nice but at least the room was clean and quiet. Would stay again at this hotel.
5 out of 5
Recommended
for Everyone
by Ling from China

Nice hotel

Posted May 19, 2014
Big room; very clean; good stuff; free parking; free wifi.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our Stay!

Posted May 15, 2014
Pros: I loved your Registration staff. They were super friendly and helpful. We needed coffee almost at every hour of the day and we always found coffee!
Cons: I have noticed that the regular coffee bag is not replaced (if used) on a daily basis when we use the room coffee maker. Why not?
Location: Not sure...commencement exercises kept us busy and tired.
We enjoyed staying at this hotel. My husband enjoyed watching the family of ducks living in the nearby pond. We got a daily report whether we wanted one or not! The room was clean and very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Syracuse University

Posted Apr 28, 2014
Pros: It has everything you need
Cons: The man on the counter was fairly expressionless! Counter staff should have personality!
Location: Syracuse Uni
Great hotel with everything you need. Swimming pool, business room for printing and free breakfast. Rooms are clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler

great experience

Posted Apr 18, 2014
easy check in. small but warm pool, our 4 children ages 2-8 loved it.
1 out of 5
Recommended
by Tom Button from Syracuse

Posted Jan 22, 2014 on Hotels.com
Traveled my whole life. Never stayed at a place that fixed the TV to only go to a certain volume. I am hard of hearing so TV was not an option. I have also spent another night here and found in both instances that the plugs in the lamps do not allow a tight enough connection to be able to use with laptop or any electrical charging equipment. I grew up in Syracuse during its much better days. It all but a ghost town now. Basically nothing to offer. The internet price was 112.00 per night when I booked it they wanted 139.00. No way is it worth it. Wont see my business or colleagues business again.
5 out of 5
Recommended
by A verified traveler

just what the doctor ordered

Posted Dec 14, 2013 on Hotels.com
Very comfortable, pleasant staff
5 out of 5
Recommended
by Satisfied Traveler from Houston

Always a comfortable stay

Posted Nov 11, 2013 on Hotels.com
Jeanine in the breakfast area makes all the difference, we look for her every visit. She is committed to customer satisfaction like no one else. Please make sure she is motivated to stay. The flimsy eating utensils must be upgraded to come closer in quality to the excellent breakfast provided. They bend with use and bear a poor reflection on otherwise great amenities. The newspaper, cookies and beverages provided are a nice touch, in addition to the great lobby decorations. I am also impressed and grateful to see the staff of immigrant women employed in housekeeping.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not the room we asked for

Posted Oct 20, 2013
Hotel is OK, but a bit in the middle of nowhere... you need a car to go to Carroussel. Bed has a "bed protector cover" just under the sheet that actually move like a plastic sheet. If you sit to read a book, you will slip toward the end of the bed... Is this a bed for adult? The hotel is aging quickly. Booked via Expedia for an explicit King Size bed but got two Queen beds. Manager argue that bookiung with expedia was not the way to go; the harsh matrona stated to call them instead next time to get what we asked for. Breakfast is very basic, pool is small, no hottub. Free parking. Air Conditioning work great and you can open partially the window. The rate for the room is way too high for this kind of quality... They should bring it down to $110 maximum.