Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kingaton, Ontario

Nice Place

Posted Dec 10, 2014
Pros: Breakfast
Location: Only stayed one night however it is a stones throw from the airport which was great.
Rooms were comfortable and the free breakfast the next morning was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, On

Super convenient if flying out of Syracuse

Posted Nov 17, 2014
Pros: Room was clean and the bed was comfortable
Location: Just around the corner to the airport.
Great place to stay especially if flying out of Syracuse early in the morning. Even offers coffee, juice, etc. at 5 am for those leaving before the regular breakfast is set up.
Comment from Hotel Management
Nov 25, 2014 by Elizabeth, Hotel Management
Thank you so much for your review! We greatly appreciate it. We do hope you stay with us again in the near future! Take care!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mason Ohio

Posted Nov 3, 2014
Pros: location
Cons: cleaner rugs and better temperaure control of food
Location: near mall and stores and 15 minutes from syracuse university
Check in was nice, and quick and staff friendly. Breakfast- they had butter and cream cheese sitting out- no ice or in a chilled container. apples were dirty not wrapped or washed. Room was clean, though carpets in hall were dirty. Staff came and ate off the food as well .
Comment from Hotel Management
Nov 26, 2014 by Conrad, Hotel Management
Thank you for letting us know about your stay. We will review the breakfast procedures and make sure that they are being followed correctly. Conrad Struzik General Manager
3 out of 5
by A verified traveler

one day stay

Posted Oct 19, 2014
Ok hotel. Not close to anything. Set on a fairly busy highway, difficult to get in and out of.
1 out of 5
by A verified traveler

Don't stay in room 330

Posted Oct 19, 2014
Pros: Close to the airport.
If they give you room 330 just say no. Room 330 is next to the elevator, vending and ice machines. There were people making noise all night, it was not fun!
Comment from Hotel Management
Oct 20, 2014 by Conrad, Hotel Management
Thank you for your comments regarding your stay. The room you stayed in is 1 of the wheelchair accessible rooms with 2 beds that are in the hotel. It also is one of our connecting rooms. I see where it can be a challenging location and will explore ways to mitigate the noise from outside the room. We do have other accessible rooms available or rooms with 2 beds in more areas. We hope that you will stay with us again and we can help you to find a better location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Corning, New York

Nice & Clean

Posted Sep 17, 2014
We had a nice stay. The complementary breakfast was nice, the rooms were clean, the pool was incredibly warm and relaxing and the staff was friendly.
Comment from Hotel Management
Sep 27, 2014 by Elizabeth, Hotel Management
Thank you for your recent visit to our hotel. I am glad to see you enjoyed your overall stay with us and found the pool to a be a relaxing part of your stay. The new choices in breakfast have been a big hit with our guests over the last few months. Safe Travels and we hope to see you again in the near future~ Elizabeth
4 out of 5
Recommended
for Shopping
by Holiday Inn Expressfrom Syracuse Airport

convenient

Posted Sep 16, 2014 on Hotels.com
Very friendly staff. Disappointed that there was no fridge or microwave in room but overall very good stay! Will return.
Comment from Hotel Management
Nov 29, 2014 by Elizabeth, Hotel Management
Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. I am glad to see you found us to be a friendly hotel and you will be returning to the hotel. Safe Travels~ Elizabeth
5 out of 5
Recommended
by Jeanfrom Ottawa, Canada

Close to everything we wanted to go to.

Posted Sep 9, 2014 on Hotels.com
We enjoyed our stay in this hotel.
Comment from Hotel Management
Nov 29, 2014 by Elizabeth, Hotel Management
Dear Jean, Thank you for your recent stay with us. We are glad you found us close to local landmarks and places you wanted to visit. Safe Travels~ Elizabeth
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Sep 7, 2014
Pros: Good location to the Destiny USA mall
Cons: The inside pool temperature could be colder a bit to hot
Location: Close to mall
It's three years now we went to Syracuse and stayed at this hotel. Good location and we enjoy this hotel.
Comment from Hotel Management
Sep 27, 2014 by Elizabeth, Hotel Management
Thank you for your returning trip back to Syracuse and staying with us once again. We hope to see you again in the near future. Safe Travels~ Elizaeth
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 6, 2014 on Hotels.com
Comment from Hotel Management
Nov 29, 2014 by Elizabeth, Hotel Management
Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport~