Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
for Business Travelersby Michelle from NJ
Mediocre experiencePosted Mar 13, 2015 on Hotels
The service was ok. Front desk person when I checked out let me check my bag in the office while I was eating breakfast, but when I went to pick it up, she opened the door and then ran to answer a phone rather than holding the door open for me while I got my stuff out of the room. One of the van drivers was in the office, and he was kind enough to get up and hold the door for me while I got my stuff out of the room. The bed in my room was very hard and somewhat uncomfortable, so I didn't sleep too well. The breakfast service seemed a bit short-staffed, and the servers seemed very rushed to get people out of the restaurant.
for Familiesby A verified traveler
Great staff, too high pricedPosted Feb 22, 2015 on Hotels
All the staff, from the front desk, to the attendees in the restaurant, were really friendly and accommodating. They were really sweet to my children which made the stay more enjoyable. Our room was nice but the bathroom was extremely small and the toilet was really loud. We received the online rate through hotel.com which was $20 cheaper than booking through the hotel itself and the price we paid was still too much. They offered us to pay more to get a breakfast package but it only took $20 off your breakfast bill, it didn't make your breakfast included. The hotel could really use some updating if it is going to charge the fees it charges.
for Couplesby Debra from Athens
Awesome hotelPosted Feb 20, 2015 on Hotels
I had no problems with this hotel. If we ever decide to go back to Syracuse we will be staying here again.
for Familiesby Lual
Posted Feb 18, 2015 on Hotels
for Everyoneby A verified traveler from syracuse, ny
Great hotel.Posted Feb 17, 2015
Everything was great but when I arrived they had given me a double bed room. I had booked a "kind bed room" which the hotel staff said I had to request a one bed room. It clearly said one king bed room when I booked but it was okay.
for Business Travelersby A verified traveler
"A very clean and quiet hotel"Posted Jan 10, 2015
Pros: The quiet, clean, and comfortable atmosphere and the fact that the parking lot had plenty of available parking
Location: This hotel has a good location. There's a Tully's Sports bar just a mile up the road as well as some other bars and restaurants
I stayed here for 1 night on January 4th to attend a business meeting in the hotel the following morning. I stayed on the 6th floor, and it was very quiet. Christina behind the desk made check-in very fast and easy. She even called me an hour later to make sure my room was to my liking. My room's bathroom was a little too small, but my bed was very comfortable and the room's thermostat worked well and kept my room at a comfortable temperature. I would definitely stay here again
for Everyoneby A verified traveler
Staff worked hard to please.Posted Dec 16, 2014
Cons: Heater in the room did not work. I had to change rooms. Please insure all the equipment in the room works.
Staff works hard to resolve any issues you might have. My room's heater did not work. After living on the equator for the last yr. I was freezing.
for Couplesby A verified traveler
Posted Dec 11, 2014 on Hotels
for Business Travelersby Stuart from Albany
Syracuse stayPosted Dec 2, 2014 on Hotels
Check in was very slow (later at night), but friendly. The room was fine except that the bathroom was very small. Breakfast in the restaurant was very good and a fair value.
for Familiesby Kimberly from WV
Could be betterPosted Nov 29, 2014 on Hotels
The goods, the staff was nice, quiet, clean. The bads, bathroom is very small and very poor lighting couldn't do hair or makeup in there, the tub was broke and wouldn't hold water, and the air had it turned down the 65 which is as low as it would go but it was still hot hot hot!!