Ratings based on 832 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Refigerator

Posted Jul 20, 2014
Pros: Proximity
Cons: A refrigerator and a discount
The only thing that was missing was a refrigerator. All else was good
2 out of 5
by A verified traveler from MA

Posted Jul 14, 2014
After Seeing the great reviews, we booked a book, however the Room is quite small, smallest restroom i have ever seen in a motel. Beds were Ok. Front Desk never smiled. The neighborhood looked a bit scary. The only good part about the stay was the Breakfast. Had a lot of options in Free Breakfast.
Comment from Hotel Management
Jul 19, 2014 by General Manager, Hotel Management
Dear Traveler, We apologize if your stay was anything but exceptional. On behalf of my staff and I we will strive to make the improvements to make your next stay great. Thank you
2 out of 5
by A verified traveler

Posted Jul 13, 2014
Not a great place to stay. Felt cheap and dingy. Good food nearby, but should have stayed at a neighboring hotel.
Comment from Hotel Management
Jul 20, 2014 by General Manager, Hotel Management
Dear Traveler, We apologize if you stay was any thing but great we here at the Quality Inn will strive to make your next stay great. If there is anything we can do to make this right please contact us at 3154329333. I hope we can make this right so we will be first on your list of hotels here in Syracuse NY.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Nice hotel close to Destiny USA

Posted Jul 7, 2014
Pros: Location and rate.
Cons: More options for breakfast, provide more comfortable towel. Bigger bathroom.
Location: Shopping at Waterloo outlets and Destiny USA.
The beds are comfortable, but the room is small, two star at most. The bathroom is very very small, towel is small, 0.5 or no star for it. Breakfast is fine. There are many other hotels in that areas, may try others next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Comfortable place to sleep.

Posted Jun 24, 2014
Pros: The beds are comfortable, the staff are friendly, and there is a pool.
Cons: The air conditioners could use some maintenance, but otherwise everything was fine.
Location: We attended a concert about 5-7 miles from the hotel. It's next door to a Ruby Tuesdays so you can walk to get restaurant food.
Stayed the night since we were attending a nearby concert. This is the second time we've stayed at this hotel.
Comment from Hotel Management
Jun 26, 2014 by General Manager, Hotel Management
Thank you for filling out our online survey. We appreciate the kind feed back and hope to be first on your list on your next stay in Syracuse NY. See you soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
Enjoyed it staff is very friendly. I would stay again.
Comment from Hotel Management
Jun 17, 2014 by General Manager, Hotel Management
Dear Traveler, Thank you for choosing the Quality Inn. We appreciate your feed back and hope to be your first choice in Syracuse NY. Hope to see you soon !!
3 out of 5
Recommended
for Everyone
by shane from Oshawa, On

Decent hotel for its price

Posted Jun 15, 2014
The hotel staff were friendly and helpful. The continental breakfast was comparable to other hotels. ( could have had bacon). The room was big and the king size bed was compfortable , probaly one of the best sleeps I had in a while. The pool was warm, but it could have been skimmed out a bit. There was a bit of pollen. If your planning on going downtown it is 20 dollers each way , so take that into consideration when booking. You could spend 40 dollers more on a hotel closer and not have to pay cab fares. But when I book it there wasn't any close to downtown for a good price. So I still saved money.
Comment from Hotel Management
Jun 17, 2014 by General Manager, Hotel Management
Dear Shane, Thank you for your feedback. We hope we can accommodate you on you next trip to Syracuse NY. Hope to see you soon!!
2 out of 5
by A verified traveler

Posted Jun 14, 2014
Pros: not much
Cons: see above
Hotel needs a lot of upgrades, it is too old. For examples, some outlets are not working, and light switches are hard to turn on and off.
2 out of 5
by a

this hotel is in need of a buldozer, very old

Posted Jun 11, 2014
Location: it is close to the hghway
the lobby is very small the room is ok but the bathroom is very very small don't take the stairs they are falling apart with large cracks
Comment from Hotel Management
Jun 13, 2014 by General Manager, Hotel Management
Dear Sir, Thank you for taking the time to fill out the online survey. We appreciate your feedback and will do everything we can to make your next stay at the Quality inn great!!!!!
4 out of 5
Recommended
for Everyone
by Shellie from Ottawa, Ontario

Clean, comfortable hotel

Posted Jun 10, 2014
Pros: Clean, comfortable and affordable.
Location: Our trip was to go shopping and the mall was very close to us.
The room was very clean and well organized for comfort. The continental breakfast was exceptional compared to what I have received in other chain hotels. If you could not find something that pleased your pallet in the extensive line up, you just weren't hungry. Overall I would definitely stay here again and recommend it to anyone I knew was travelling to Syracuse.
Comment from Hotel Management
Jun 13, 2014 by General Manager, Hotel Management
Dear Shellie, Thank you for taking the time to fill out our online survey. We thank you for the comments and we hope we can be your first choice on your next stay in Syracuse NY.