Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Older but quite nice

Posted Sep 14, 2014
The staff seemed pleasant, the facilities were oldish but quite clean, the breakfast area clean and well-stocked and the location is convenient.
Comment from Hotel Management
Sep 16, 2014 by Pamela, Hotel Management
Thank you for taking the time to respond to our survey . We do have a new owner and he is putting money into this property right and left . I know that folks can't see all of the big items such as the roof and solar panels ,but he did put micro fridges and new bedding in all of the rooms . Look forward to much more! Thank you for your time ! Pamela Smith CHA,GM
Comment from Hotel Management
Sep 15, 2014 by Pamela, Hotel Management
THANK YOU SO MUCH FOR YOUR KIND WORDS.WE LIKE TO THINK OF OUR GUESTS AS FAMILY . WE LOOK FORWARD TO YOUR POSSIBLE RETURN IF YOU ARE EVER IN SYRACUSE AGAIN. SINCERELY, PAMELA SMITH CHA,GM
2 out of 5
by A verified traveler

Posted Sep 12, 2014
First room microwave nor phone worked. Second room ...hair found all over shower stall. They are using a very potent lavender smelling deodorizing spray throughout hotel when cleaning. Anyone with allergies or respiratory problems should stay OUT of this hotel. I have Mentioned this to front desk clerk. FYI I am a Registered Respiratory Therapist
Comment from Hotel Management
Sep 16, 2014 by Pamela, Hotel Management
I am the person that you spoke to . You mentioned the Lavender but not all of the rest . I am sorry for your stay being less than perfect . We have diluted the lavender down a bit and no further issues . Thanks for the heads up ! Sincerely, Pamela Smith CHA,GM
Comment from Hotel Management
Sep 15, 2014 by Pamela, Hotel Management
Thank you for your feedback .It was I whom you spoke to and I certainly took the time to check into the situation .We are using a new company and the chemicals are diluted in a machine but one of the girls put it straight into a bottle without diluting . I know that I explained that we had just put in the new microwaves in an attempt to make some of our guests requests happen but unfortunately the fridges that we bought didn't have the plug in for the microwaves so we had to buy surge protectors for them and apparently that room was occupied with someone during our busy time and they didn't care about having the plug. All are fixed now. So sorry for the inconvenience that you endured. sincerely, Pamela Smith CHA,GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Close to shopping

Posted Aug 20, 2014
Pros: Comfortable beds
Cons: Bacon with breakfast
Girls weekend. We needed a good nights rest after marathon shopping!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value, standard room, basic hotel

Posted Aug 12, 2014
Pros: Free parking, great price, free breakfast, close to Destiny USA Mall - right off the highway.
Cons: Update hotel, clean bathroom better, improve breakfast (yogurt, fruit, peanut butter)
Location: Destiny USA - 5 minutes Dinosaur BBQ - Amazing BBQ restaurant (can't miss it) - huge lines, go early Right next to the highway
This is a good hotel for a quick stay over in Syracuse. This is not a luxury hotel but perfect when you just need a quick place to stay. We found a fun little cafe across the street that had live music and a good atmosphere. Free breakfast included which is always a bonus although it's also very basic. Room was fairly clean although the hotel could be updated. Would recommend if you are going to Syracuse for a shopping trip but not if you are looking for a romantic or couples getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Cleanest, coziest Quality Inn I've ever visited.

Posted Jul 6, 2014
I stayed there one night, just passing through. I booked with expedia and expected the usual QI treatment: good value but nothing memorable. The cleanliness and good maintenance of the room were above other Quality Inns I've been to. That same cleanliness and neatnest extended to the overall hotel: corridors, reception, breakfast area were all impecable and had that clean smell usually lacking in similar hotels. It felt like staying at your aunt's, the neat aunt that keeps everything nice and clean.
3 out of 5
Recommended
by amalow from syracuse

aml

Posted May 22, 2014 on Hotels.com
I think the carpet in the room was my only complaint it looks old and dirty
Comment from Hotel Management
Jul 26, 2014 by Pamela, Hotel Management
Thank you for your feedback . The hotel has recently been purchased by a new owner who is slowly going through and upgrading . Within his first year has put on a new roof and solar panels, changed over to all LED lighting and purchased new bedding which will arrive any day now and is working on renovating everything in the next few years . We look forward to a bright future and hope that you return to see the progress . Thank you ! Sincerely, Pamela Smith CHA,GM
3 out of 5
Recommended
for Personal Event
by Sheila Kumpf from Wilmington, Delaware

Convenient Location

Posted Apr 29, 2014 on Hotels.com
Stay was good. We were in town to visit friends and we could not have found a more convenient place to stay. Staff was courteous. Room was clean.
Comment from Hotel Management
Jul 26, 2014 by Pamela, Hotel Management
Thank you for your kind words . We certainly hope that you will consider us again in the future ! Sincerely, Pamela Smith cha,gm
2 out of 5
by A verified traveler

Feedback

Posted Apr 16, 2014
Not a good experience, as on the day of check out, we had to leave the Hotel without bathing, as the Hotwater to the room was not available. We waited for nearly 2 hours, but the situation was not remedied, and unfortunately after wasting 2 hours of travel time, we were forced to check out
2 out of 5
by A verified traveler

Could be better

Posted Apr 14, 2014
The room was not in the best condition it wasn't really clean. Mold in the bathroom, cob webs, stained sheets among other things. Expedia did not provide a good deal $30 more then the actual room but the staff was friendly
Comment from Hotel Management
May 23, 2014 by Pamela, Hotel Management
We appreciate your feedback and use it to make improvements for future guests and hopefully a chance to give you a better experience if you decide to give us another try . Thank you ! Pamela Smith CHA,GM
1 out of 5
Recommended
for Shopping
by A verified traveler

Posted Apr 14, 2014 on Hotels.com
Asked for a non smoking rooom.. all you could smell was smoke, everywhere!
Comment from Hotel Management
Jul 26, 2014 by Pamela, Hotel Management
I realize that occasionally smokers walk through and the smoke smell gets in non smoking areas because our smoking rooms are on the top floor and for that I am sorry . I do not smoke so I understand your concern and know that I have addressed this with you and will continue to work on ways to keep the rest of the hotel smelling fresh. Thanks again for your time! Sincerely, Pamela Smith GM