Indoor pool

Reviews of Hampton Inn & Suites Syracuse North Airport Area

2.5 out of 5
Hampton Inn & Suites Syracuse North Airport Area
1305 Buckley Rd, North Syracuse, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 794 out of 1000 reviews" "
Rating 8 - Good. 160 out of 1000 reviews" "
Rating 6 - Okay. 19 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Marc on Mar 13, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy, checking in was also seamless. Had 1 personal need that was addressed promptly.
Stayed 2 nights in Mar 2024
Response from Marc on Mar 11, 2024
We are so glad that you enjoyed our hotel! Our staff strives to make every stay a great one and we are so happy to hear that we succeeded for you! Thank you for taking the time to let us know and thank you so much for staying with us!

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place
Stayed 1 night in Mar 2024
Response from Marc on Mar 11, 2024
Thank you so much for staying with us!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern
Stayed 1 night in Mar 2024
Response from Marc on Mar 11, 2024
We are so happy that you enjoyed your stay here! Our award winning staff strives to provide a clean and friendly stay for every guest and they are always happy to hear that they succeeded. We are also glad to hear that you enjoyed our beautiful rooms. Our hotel was built brand new in 2017 to the most up to date Hampton standards, and the bedding and mattresses are made specifically for Hampton Inn. Thank you so much for saying so and thank you for staying with us!

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property provided park, stay and go to the Syracuse airport. The front desk staff was friendly and helpful during our stay, arranging an Uber to the airport at 3 am for us, at no additional cost.
Stayed 1 night in Feb 2024
Response from Marc on Feb 29, 2024
We are so glad that you enjoyed your stay! Thank you for your comments about our hotel and our location. Our guests love our convenient location close to the airport, our park -stay-and fly, as well as our call-ahead, complimentary transportation, to and from the airport: whether it be our shuttle van when it's running, taxi or Uber service. When you call ahead, it's always complimentary! Our close proximity to the intersection of Route 81 and I-90, great shopping and restaurants and downtown Syracuse are also favorites of our guests. Thank you so much for your comments and thank you for staying with us!

10/10 Excellent

Carly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds, great amenities
Stayed 1 night in Jan 2024
Response from Marc on Feb 4, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

JAMES

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Marc on Feb 4, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was great, the room.is large and clean. I was looking forward to the hot tub, however the jets weren't working. The front desk said there were not jets. That was disappointing. There were obviously jets in the hot tub and it was advertised as a hot tub. Other than that, nice stay. Very close to the airport.
Stayed 1 night in Jan 2024
Response from Marc on Feb 1, 2024
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. Our pool area is a favorite feature for our guests, and we were sorry to hear that you disappointed with the hot tub but also happy to hear that it did not ruin your stay. I apologize for any confusion regarding what is implied in any of our advertising regarding the presence of powerful jets. Our hot tub is just that; A heated pool with some mild circulation outlets, as opposed a whirlpool or spa. We definitely don't want guests to book with us under any false assumptions. We could hardly maintain our top of the industry rankings on all of the popular travel sites by doing so. Rest assured we will be looking through the many online listings of our property to make sure that all are including more clear descriptions of what we have. Thank you for letting us know and thank you so much for staying with us!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except the pool looked a little dirty and the water was cold.
Stayed 2 nights in Jan 2024
Response from Marc on Jan 30, 2024
We are so glad that you enjoyed our hotel! Our award-winning staff strives to provide a great stay every day and they will be so happy to know that they succeeded for you! Our pool is a favorite among our guests I am sorry to hear that it was messy and cold, but also happy to hear that it did not ruin your stay. The temperature of the pool is set at a required 82 degrees and it's possible if you went in when we topped it off you may have experienced lower temperatures. I apologize if that's what happened. Also, the pool area gets some heavy use and we will double our efforts to keep it in order. We always seek to improve what we do and so we greatly appreciate your feedback. Thank you so much for taking the time and thank you for staying with us!

10/10 Excellent

Norma

Traveled with partner
Liked: Amenities
The rooms were cold .
Stayed 1 night in Jan 2024
Response from Marc on Jan 29, 2024
We are so glad that you enjoyed your stay and thank you for taking the time to write down your comments. Our award-winning staff strives to provide a great stay for every guest, and we regret to hear that you felt that your room was cold, but we were glad to know that this didn't ruin your stay. However, we want every guest to leave satisfied and we are great at solving issues and always appreciate the chance to make things right. That is why we stand behind our 100% Guarantee. Hopefully you have had a chance to talk to our staff. If not, please do. Thank you again for taking the time to write about your stay and thank you so much for staying with us!

8/10 Good

Manuel

Stayed 1 night in Jan 2024
Response from Marc on Mar 21, 2024
Thank you for staying with us!

10/10 Excellent

Sherri, Roaring Spring

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and pleasant staff. Room was spacious and clean.
Stayed 1 night in Jan 2024
Response from Marc on Jan 26, 2024
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. Thank you for saying so and thank you so much for staying with us!

10/10 Excellent

Tessha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Marc on Jan 24, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marc on Jan 24, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

8/10 Good

Keisha

Stayed 1 night in Jan 2024
Response from Marc on Jan 15, 2024
Thank you for staying with us!

8/10 Good

Elke

Liked: Cleanliness, staff & service
Good breakfast.
Stayed 1 night in Jan 2024
Response from Marc on Jan 15, 2024
We are so glad that you enjoyed our breakfast. Our award-winning staff strives to deliver a great breakfast every day and they will be so glad to hear that they succeeded for you! Thank you for saying so and thank you so much for staying with us!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marc on Jan 9, 2024
Thank you so much for staying with us!

10/10 Excellent

Khaled, Stittsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice, room is spacious and I like the EV charge in the parking lot.
Stayed 1 night in Dec 2023
Response from Marc on Jan 1, 2024
We are so glad that you enjoyed our hotel! Our staff strives to make every stay a great one and we are so happy to hear that we succeeded for you! Thank you for taking the time to let us know, and thank you so much for staying with us!

10/10 Excellent

Meagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, very comfortable
Response from Marc on Jan 1, 2024
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. Thank you for saying so and thank you so much for staying with us!

8/10 Good

Elizabeth S

Stayed 2 nights in Dec 2023
Response from Marc on Jan 1, 2024
Thank you so much for staying with us!

10/10 Excellent

Torin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marc on Dec 28, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff
Stayed 3 nights in Dec 2023
Response from Marc on Dec 28, 2023
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. Thank you for saying so and thank you so much for staying with us!

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! It was very clean and the staff were wonderful!! We would HIGHLY RECOMMEND it!
Stayed 7 nights in Dec 2023
Response from Marc on Dec 28, 2023
We are so glad that you enjoyed our hotel! Our staff strives to make every stay a great one and we are so happy to hear that we succeeded for you! Your recommendation is so appreciated! Thank you for taking the time and thank you so much for staying with us!

4/10 Poor

Michaela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Marc on Dec 27, 2023
Thank you for your review. Our award-winning staff strives to provide a great stay for every guest which is why our guests have ranked us in the top of the brand year after year. However, sometimes things happen which is why we stand behind our 100% Guarantee. Our regular guests know that we never want anyone to leave the property not satisfied with their stay and that we thrive on feedback. Our staff are experts at solving problems and delivering a great stay when given the chance, however I did not see any issues noted for your recent stay. It's never too late to reach out. Please do so! Thank you again for your review and thank you for staying with us!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marc on Dec 23, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marc on Dec 26, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marc on Dec 23, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marc on Feb 12, 2024
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Celia, Washington

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Marc on Dec 18, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

2/10 Terrible

Brian

Traveled with partner
Disliked: Amenities
My wife and I are in our 70's and I'm a disabled vet. My wife, a retired RN, became immobilized with a bad case of the flu in the morning of the day we were to check-in. We asked to slide our stay by two days so that she could rest before the drive to Syracuse. The hotel rep told our Expedia rep no, and charged us for the night we couldn't use. We stayed in this place two weeks ago but will NEVER STAY THERE AGAIN.
Stayed 1 night in Dec 2023
Response from Marc on Dec 18, 2023
Hello and thank you for your service to our country. My brother is a vet and we are all very proud and thankful for his and the service of all vets. I regretted to hear about you wife falling ill. We never charge when a guest cannot make the trip due to illness and our award-winning staff always works hard to accommodate everyone in these circumstances. I looked into this for you and since your reservation was prepaid, and since you had remotely checked into the room and obtained a digital key (which is a great feature) our staff member, Wade, was not authorized to make that change immediately. However, Wade did leave a note for his manager so that she could take the appropriate action this morning, which she did. Immediately this morning, Wade's Manager authorized the refund of your last night's charges, which she always does in these cases. Our manager then had a staff member message you through Expedia to let you know that the charges were refunded. When you responded to our staff member, with an "OK," we thought that you were acknowledging that you understood that we had adjusted those charges. That was this morning... before you posted this review. I am not sure why you still thought you paid for the night. I can only credit this to the fact that your wife is ill or maybe you were frustrated that the changes were not made immediately. I do apologize that it took us over 12 hours to adjust the charges. Rest assured that our regular guests know that we are so good at what we do that we do not need to take money from people who have to cancel for legitimate reasons. Our guests know that we never knowingly let a problem go unsolved if we can help it, as in this case. I apologize for the delay, and I ask for and thank you for your patience. We are here and we are always eager to hear from you. Thank you for taking the time to write about your stay and we sincerely hope for a speedy recovery for your wife.

2/10 Terrible

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Airport shuttle wasn't running and Hampton ordered up a small Uber. Had to sit crosswise under a large suitcase with my wife.
Stayed 1 night in Dec 2023
Response from Marc on Dec 18, 2023
Hello and thank you for taking the time to provide feedback about your stay. We were sorry to hear about your experience with our complimentary Uber transportation to the airport. The shuttle was running but since you wanted to leave a bit earlier, our staff thought it would be best to pay for an Uber. Our regular guests appreciate this service since they are always guaranteed complimentary transportation to and from the airport no matter what the hour or how busy the shuttle is. We have never had an issue with an Uber being too small and were surprised to hear that your luggage was in the back seat with you. I've never heard of that happening. I do not find any notes from the staff indicating that you contacted us regarding this. Often if guests have extraordinary amounts of luggage, they let us know so that we can order the large Uber. I'm not sure if this was the case. Please know that we always stand behind our 100% Guarantee. We are easy to talk to and our regular guests know that we never want anyone to leave the hotel unsatisfied with their stay. We always appreciate when guests talk to us, but we will take feedback any way we can, in person, on the phone, or even on-line. It's never too late to reach out about your stay. We are always here. Thank you again for taking the time, and thank you for staying with us.

10/10 Excellent

Hisham, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marc on Dec 18, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for shopping
Quick family trip to Syracuse to go to Destiny USA and the stores we don't get in Canada (ala Target, Trader Joes, etc). Hotel and members were great, only issue was a few hairs on the bathroom sink and floor when we arrived.
Stayed 1 night in Dec 2023
Response from Marc on Dec 11, 2023
We are so glad that you enjoyed your stay with us, and our staff, location, breakfast and beds! Our regular guests love our close location to the intersection of I-81 and I-90 (NYS Thruway), great shopping and restaurants, and minutes from Downtown Syracuse and the Syracuse Airport. I was sorry to hear about some hairs in your room but also glad that it didn't ruin your stay. As always, we stand behind our 100% Guarantee and hope that you left satisfied with your stay and felt comfortable talking with our staff. Thank you for letting us know about your stay and thank you so much for staying with us!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, convenient to the airport with a very reliable airport shuttle
Response from Marc on Feb 12, 2024
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a friendly stay for every guest and they were happy to be able to accommodate your early check-in. Our guests love our convenient location close to the intersection of Route 81 and I-90, great shopping and restaurants, downtown and the Syracuse Airport, and we are glad that you agree! Thank you for saying so and thank you so much for staying with us!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Room is very clean. The hot tub jets weren’t working, which was disappointing. Also, the room was warmer than we prefer and we had trouble getting temp down, but that’s more our own heat preference than a problem of the hotel. I’d highly recommend!
Stayed 1 night in Dec 2023
Response from Marc on Dec 8, 2023
We are so glad that you enjoyed your stay! Our award-winning staff strives to provide a clean and friendly stay every day and they will be so happy to know that they succeeded for you! We regret to hear that the hot tub jets were not working and that your room was too warm, but we were happy to hear that it didn't ruin your stay! I hope you let us know while you were here. The thermostat in your room should adjust the temperature in a short time and always know that we are always more than happy to help. We appreciate your feedback and your patience but thank you most of all for your recommendation! Thank you so much for taking the time and thank you for staying with us!

10/10 Excellent

Theresa

Stayed 1 night in Dec 2023
Response from Marc on Dec 11, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marc on Dec 5, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful!
Stayed 1 night in Dec 2023
Response from Marc on Dec 5, 2023
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a friendly stay for every guest, and they are always happy to hear that they succeeded. Thank you for saying so and thank you so much for staying with us!

8/10 Good

Kathleen

Stayed 1 night in Dec 2023
Response from Marc on Dec 23, 2023
Thank you for staying with us!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap parking was available..
Stayed 1 night in Nov 2023
Response from Marc on Dec 4, 2023
We are so glad that you enjoyed your stay! We are glad our convenient free parking worked for you! Thank you so much for staying with us!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc on Nov 28, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the airport, with free shuttle. Breakfast is really good, very well stocked and clean. Room was clean and spacious. Would recommend! Finally staff at the hotel are so nice and friendly.
Stayed 1 night in Nov 2023
Response from Marc on Dec 4, 2023
We are so happy that you enjoyed your stay here! Our regular guests love our proximity to the airport and our complimentary call-ahead transportation to and from the airport and we are glad it worked for you. Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. Thank you for saying so and thank you so much for staying with us!

10/10 Excellent

MARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good and well stocked. Employees were friendly. Room was spotless.Teens caused a rucus in the hall but not Hotels fault
Stayed 2 nights in Nov 2023
Response from Marc on Dec 4, 2023
We are so happy that you enjoyed your stay here! Our award-winning staff strives to provide a clean and friendly stay for every guest, and they are always happy to hear that they succeeded. We regret to hear that you were disturbed by noisy teens in the hallway but also glad that it didn't ruin your stay. Thank you so much for your patience, for saying so and thank you so much for staying with us!

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marc on Nov 28, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great checkin! Great staff!
Stayed 1 night in Nov 2023
Response from Marc on Dec 4, 2023
We are so glad that you enjoyed our hotel! Our staff strives to make every stay a great one and we are so happy to hear that we succeeded for you and your children! Thank you for taking the time to let us know and thank you so much for staying with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc on Nov 28, 2023
Thank you so much for staying with us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marc on Dec 18, 2023
Thank you so much for staying with us!

10/10 Excellent

Jeannette

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and comfortable.
Stayed 1 night in Nov 2023
Response from Marc on Dec 4, 2023
We are so glad that you enjoyed our hotel! Our staff strives to make every stay a great one and we are so happy to hear that we succeeded for you! Thank you for taking the time to let us know and thank you so much for staying with us!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc on Nov 28, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!

10/10 Excellent

Connie

Stayed 1 night in Nov 2023
Response from Marc on Dec 18, 2023
We are so glad that you enjoyed your stay! Thank you so much for staying with us!