Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
The hotel needs badly some renovation.Posted Jul 25, 2015
The hotel is outdated. Bathroom is old, ventilation very loud and not sufficient. There was a bad smell in the room and it was not very clean.
Comment from Hotel Management
Jul 30, 2015 by Denae, Hotel Management
Thank you for taking the time to share your recent experience at the Residence Inn Syracuse Carrier Circle with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Although we fell short of meeting your expectations during your past stay, I hope you will consider Residence Inn Syracuse Carrier Circle on your next visit to Syracuse so that we can better deliver upon the guest experience you deserve.
for Familiesby A verified traveler
Posted Jan 8, 2015 on Hotels
for Couplesby Tyler from Canada
Will stay againPosted Nov 26, 2014 on Hotels
Very nice hotel... Friendly staff at the front desk. Well worth the little bit more money then other hotels in area... You definitely get your monies worth. 5out of 5
for Personal Eventby Matthew
Posted Oct 30, 2014 on Hotels
for Personal Eventby A verified traveler
Good Hotel, Great Service, Pet FriendlyPosted Oct 26, 2014 on Hotels
I needed a nice, pet friendly room. This hotel fit the bill. The staff was extremely friendly and helpful. The rooms could use a little updating, but overall, would recommend this hotel.
for Personal Eventby Linda from Ontario, NY
Extremely satisfied!!Posted Apr 7, 2014 on Hotels
What a beautiful hotel! Very clean and comfortable. I wish we were staying more than 1 night so we could use the kitchen, but we will definitely be back. Highly recommended!
for Overnight Stay Before Destinationby A verified traveler
Good place to sleepPosted Feb 18, 2014 on Hotels
We arrived at 11pm and left at 7pm so our only experiences were beds, bath and breakfast. The room was clean and relatively comfortable (the mattress was too soft for my comfort but others may be fine with that). Breakfast was high-quantity and okay-quality - typical for a hotel at this price point.
for Familiesby Pete from Pittsford, NY
Room / Hotel Design FlawsPosted Aug 27, 2013 on Hotels
Ok room for 2 but not for 4 people. Booked this hotel based on description but when we arrived (2 adults 2 children) we noted some design issues with the room. Huge Kitchenette, one tiny bathroom with heater but no vent fan option, long counter with sink shoved at one cramped corner and mirror only over half of sink, had to lean sideways to shave. Pull out couch opposite of Bed with swivel TV so only one can watch at a time. Small pull out couch with no Hotel availability of Rollaway bed (even for extra charge) All 2 room suites were booked so we had to stick with this one. Nice Breakfast Buffet offering but again shoved into small hallway making it a challenge to navigate getting breakfast around others. Staff could not keep up with buffet food so there was a wait for replenishment, No towels at Pool had to go find staff to restock. Asked cleaning staff if she could point us to room ####, she simply said no and walked off (may not have understood the request).
for Business Travelersby A from Skaltsas
Perfect for extended business tripPosted May 14, 2013 on Hotels
If you would like a nice studio with refrigerator, stove and sink for convenience than this is the place. The room was clean, updated and nicely laid out. Free wi-fi is a big plus and the staff is very friendly. Nice complimentary breakfast in the morning and complimentary dinner M-W. If I left dirty dishes in the sink I would return to find them clean. Very nice restaurant withing walking distance. Close to downtown and easy on easy off to major roadways. Would definitely stay there again.
Recommendedby A verified traveler
Good ChoicePosted Nov 28, 2011 on Hotels
The customer service was excellent, the room was clean and spacious. The location was central to everything in Syracuse. I would recommend this hotel to others and plan on staying there on my next visit to Syracuse, NY.