2 bars/lounges, lobby lounge
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Reviews of Residence Inn by Marriott Syracuse Downtown at Armory Square

3 out of 5
Residence Inn by Marriott Syracuse Downtown at Armory Square
300 West Fayette Street, Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 266 reviews" "
Rating 8 - Good. 67 out of 266 reviews" "
Rating 6 - Okay. 36 out of 266 reviews" "
Rating 4 - Poor. 8 out of 266 reviews" "
Rating 2 - Terrible. 12 out of 266 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusing having 2 Mariotts so close together
Stayed 1 night in Apr 2024

6/10 Okay

Mark Stephen Fitzpatrick Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool was cold. Had to pay extra for parking after an already significant amount for the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel and friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and walking distance to many activities
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiesha Henry on Mar 26, 2024
Dear Guest, Thank you for your positive ratings. We are happy to have met your expectations.

6/10 Okay

Brandy

Traveled with family
Liked: Staff & service, amenities
We were on the second floor by an exit door. We heard doors closing loudly all hours of the night. Our room was dusty and had some visible dirty surfaces(microwave, refrigerator, cooking utensils, garbages), broken door stop, and hair on extra blanket. The staff was very friendly. The breakfast is a nice feature. The mini store is a nice feature but needed more snacks.
Stayed 1 night in Feb 2024
Response from Kiesha Henry on Mar 3, 2024
Dear Valued Guest,Thank you for your valuable feedback. I sincerely apologize the cleanliness of the room did not meet and exceed your expectations.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Having the kitchen is a huge plus. Lots of room. Tv enables one to sign into Netflix. A must have nowadays. Great breakfast too!
Stayed 2 nights in Feb 2024
Response from Kiesha Henry on Mar 3, 2024
Dear Guest, Thank you for your positive feedback and rating.

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The folks at the desk were very nice. The hotel is getting renovated , which wasn’t disclosed - but hey , it happens. The room ain’t at all what I expected, is clearly run down, and there’s actually whatbseems to be chewing gum stretched out all over the wall in the sitting area of my room today nothing of the obvious other stains and handprints. I hope the renovation includes removing gum from the walls.
Stayed 1 night in Dec 2023

10/10 Excellent

Shelley

Stayed 1 night in Dec 2023

4/10 Poor

Brandon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very large Piss stain on the pull out bed and the furniture was ripped. Overall did not feel clean at all so we left after a few minutes unfortunately. I love staying at nice hotels and this hotel looked wonderful online and had great reviews but I am deeply disappointed with this what turned out to be a 3 minute stay as we checked out.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, super nice staff.
Stayed 8 nights in Dec 2023

2/10 Terrible

Andrew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Construction noise started at 7am and was very disturbed ing trying to work in room.
Stayed 1 night in Nov 2023

6/10 Okay

Christopher

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
$100 dollar stay for $300
I expect a much cleaner room for $300 plus. Place should be immaculate for that price. Rooms are quite large though. Also a lot of kids running around the lobby. Staff are very nice. Chain also seems to encourage tipping the cleaning staff so they seem to think the wages of their employees are my problem.
Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Traveled with partner
Liked: Amenities
We were kept awake through the night from noise across the street from the local bars and some police disturbance. Our room was overall quite clean except for a splatter of something on one of the walls. Breakfast was lacking with stale bagels, and coffee, with many items un-replenished. Disappointing overall.
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast was very good, and no problems were encountered with the room.
Stayed 2 nights in Nov 2023

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Katrina

Traveled with family
Liked: Property conditions & facilities
Good and clean room. Convenient to the Dome.
Stayed 1 night in Nov 2023

10/10 Excellent

Brian M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go To in Syracuse
I've stayed here twice, once in 2020 for a family wedding and in 2023 for the Syracuse Irish Festival. Both stays were excellent. Hotel is clean, staff is pleasant and efficient, rooms are nice - the room I had on my past trip was nicer than my apartment was in grad school. Convenient location in downtown Syracuse with parking on site and across the street from Kitty Hoynes one of the best Irish pubs in the Northeast US and nearby many other restaurants. My go to place to stay when I am in Syracuse.
Stayed 1 night in Sep 2023

6/10 Okay

Timothy M.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My husband found a bottle of Jim Beam in the nightstand drawer. We waiting an hour and a half to check into our room so maybe they are short staffed and cleaning was rushed.
Stayed 1 night in Aug 2023

6/10 Okay

John

Liked: Staff & service
The unit was very old and need maintenance
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
check-in was quick and parking was easy. staff was SO friendly at check-in and at breakfast! king studio room was so spacious and the A/C worked well and kept the room very cool! room was clean and well stocked with towels. breakfast had so many options, we were very impressed and the lounge area was bright and sunny to enjoy our meals. perfectly located around endless restaurants to try and late night bar options to grab a cocktail and listen to live music! two things to comment on - our alarm clock went off at 6AM and we were woken up very startled by this - if housekeeping could reset alarm clocks between guests that may solve that problem! secondly, we didn’t think to bring room towels to the pool and thought they may be stocked there, but there was none, just a full towel disposal - might be our mistake and pool towels aren’t provided though or they were just not replenished (we visited the pool around 8pm so kind of late)! overall really enjoyed our stay!!
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

kevin

A bit run down
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 26 nights in Jun 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Room was comfortable.
Stayed 1 night in Jul 2023

6/10 Okay

KIMARIE, MAYFIELD HEIGHTS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and our room very nice. However the noise was terrible on the street. There were people yelling outside the bars and every 15 minutes it's seems there were really loud souped up cars with their music as loud as possible. It was impossible to sleep until about 3 am.
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service from Ben
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, room comfort
Rooms are nice and spacious. Found a long brown hair on my pillow, carpets throughout are worn and need some T LC and breakfast was not good-coffee weak and ran out, eggs not hot, oatmeal too watery. I had 1/2 a bagel and left. I feel parking should be included in room price but great location to things
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Aamer

Stayed 1 night in Jun 2023

10/10 Excellent

Charles, Gahanna

Stayed 1 night in May 2023

10/10 Excellent

Colleen

Stayed 1 night in May 2023
Response from Hotel Management on Jun 12, 2023
Colleen, thank you for providing feedback on your stay with us. We truly do appreciate it!

6/10 Okay

Katherine

Traveled with family
Stayed 3 nights in May 2023
Response from Hotel Management on May 11, 2023
Thank you, Katherine, for taking the time to rate your experience with us. We truly appreciate it and hope to see you again!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and modern! Room is as much larger than we thought and the kitchen was a nice feature for our family!
Stayed 1 night in May 2023
Response from Hotel Management on May 7, 2023
Thank you, Ruth, for taking the time to rate your experience, and share your great comments regarding your stay with us.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable and the rooms were large.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 26, 2023
Thank you, Lisa, for rating your experience with us and sharing your feedback. We truly appreciate it!

2/10 Terrible

WASEEM

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple issues
Stayed 7 nights in Apr 2023
Response from Peter on Apr 16, 2023
Waseem,We are very sorry to hear that your stay wasn't all that it could've been. I will certainly share this with our staff. Please feel free to reach out to us with more feedback regarding your "multiple issues" so we can avoid these same missteps in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close the jma dome
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 10, 2023
Thank you, Michael, for rating your experience with us. We look forward to your next visit!

6/10 Okay

Kate, Murrells Inlet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our couch in our room was pretty gross. Also, house keeping woke me up at 9 and check out isn’t til 11.
Stayed 1 night in Feb 2023
Response from Hotel Management on Apr 17, 2023
Kate, thank you for taking the time to share your concerns. Please know we take these matters very seriously, and this information will be shared with our Leadership Team.

10/10 Excellent

Annalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean awesome breakfast!!
Stayed 3 nights in Nov 2022
Response from Hotel Management on Nov 26, 2022
Thank you, Annalee, for taking the time to rate your experience with us. We truly appreciate your feedback!

6/10 Okay

JACOBUS G

Traveled with family
Liked: Cleanliness, staff & service
overpriced for an average experience
chose for studio apartment at a rate that would have been average in NYC. The size of the apartment reminded me of NYC as well. In most rural areas this should not go for more than $150 per night. Parking was extra, even though the parking spaces were maxed out, even the overflow parking on the second floor. Will not go back.
Stayed 1 night in Nov 2022
Response from Hotel Management on Nov 21, 2022
Jacobus,Please know we value your feedback. I am sorry to hear we fell short of meeting your expectations. While our on property parking is in very high demand based on our downtown location, we always make the effort to secure parking for our guests in immediate proximity lots or garages. We do hope you will reconsider, and consider us for future hospitality needs when you are back in Syracuse.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, updated hotel, good service. Breakfast was underwhelming. We were woken up for both nights of our stay by outside sustained noises and people being rowdy around 2am-3am - seems like the police could have been called to address since it lasted for a good while. Would have given a 4 star rating otherwise for the whole experience.
Stayed 3 nights in Oct 2022
Response from Hotel Management on Oct 21, 2022
Thank you, Claudia. Please know we work very closely with law enforcement and our government officials to address noise issues. We encourage our guests to make us aware when it is happening so it can be addressed immediately. We look forward to your next visit!.

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to ask pullout couch for linens, pillows, blankets twice. Lots of rough people on the street until late hours. My son was almost mugged in the storeacross the street from the hotel lobby. Free breakfast was prepackaged garbage.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 12, 2022
Kate, please know the safety and security of our guest is our number one priority. This information will be shared with our leadership team.

8/10 Good

Byron

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Smelly and loud
The hallways really smelled bad. They don’t have a restaurant so I wasn’t sure where it was coming from. It was very loud at night.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 5, 2022
Byron, Thank you for your feedback and rating. It will be reviewed with our management and operations team, and help us identify ways to improve the overall experience of our guests. We look forward to your next visit.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Hotel Management on Aug 27, 2022
Thank you, John, for taking the time to rate your experience with us.

8/10 Good

Janelle

Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 21, 2022
Thank you, Janelle, for taking the time to rate your experience with us.

6/10 Okay

Marie France

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was not cleaned properly as I found items from previous guest left in the drawers, the couch cushions were poorly placed and I spotted many stains on the couch.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 16, 2022
Marie I am sorry to hear of these situations, and that we fell short of delivering the great guest experience we pride ourselves on. Your comments will be shared with our team for review and action.

10/10 Excellent

Dennis, holts summit

Liked: Staff & service
One of the male front desk clerks was not very friendly. Otherwise all was great.
Stayed 2 nights in Jul 2022
Response from Hotel Management on Jul 22, 2022
Thank you Dennis for your feedback, and please know this will be shared with our leadership team for further review and action. We look forward to your next visit when your travels bring you back to Syracuse.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was terrific.
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 14, 2022
Thank you for your rating and comments.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Perfect downtown location. Plenty of restaurants and bars in walking distance.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 12, 2022
Thank you, James, for your rating and comments!