Indoor pool

Reviews of UNAHOTELS One Siracusa

4 out of 5
UNAHOTELS One Siracusa
Via Diodoro Siculo 4, Syracuse, SR

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 488 reviews" "
Rating 8 - Good. 186 out of 488 reviews" "
Rating 6 - Okay. 49 out of 488 reviews" "
Rating 4 - Poor. 18 out of 488 reviews" "
Rating 2 - Terrible. 5 out of 488 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Stayed 10 nights in Jan 2024

10/10 Excellent

Alexander

Stayed 4 nights in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Syracusa
Stayed 1 night in Oct 2023

10/10 Excellent

faizel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. We were initially given a smaller room which was difficult for us to maneuver around with out luggage but the hotel was very accommodating and moved us into a bigger room the next morning. Loved the fact they remembered it was our 25th anniversary trip and welcomed us with some Prosecco! Lovely large terrace off the room but with limited views. Gorgeous rooftop terrace that is just not utilized by anyone while we were there. The hotel should promote this more and possibly run dinner and a light food menu as well on the rooftop to make it more inviting for guests to go and use. Overall a great stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Norah

Stayed 1 night in Jun 2023

10/10 Excellent

Hugh

Stayed 3 nights in Apr 2023

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were great. Enjoyed the restaurant. Breakfast very good.
Stayed 2 nights in Oct 2022

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff and accommodations. Great breakfast.
Stayed 3 nights in Sep 2022

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs updating but staff was wonderful and the food in the dining room was excellent.
Stayed 2 nights in Jun 2022

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personally I felt it was a bit on the pricey side for the location, but overall a nice hotel
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel
Great spa hotel. Be aware that the spa amenities come with an extra charge of 70€/2 people. Good breakfast, well equipped gym. Staff is super friendly :)
Stayed 1 night in Dec 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel
Nice modern hotel. Great location if you have a car. plenty to see an do within a 20-25 minute walk. But having a car is best. They have free on-site parking which is a good due to the location. Excellent customer service.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cave! Great location and staff. Not a great restaurant and fairly pricey for what they do. Suggestion: less pretention, more skill.
Stayed 1 night in Jan 2020

6/10 Okay

Nicholas

Business traveler
Liked: Cleanliness, staff & service
Nice hotel but poor room.
Hotel is nice, but the rooms are poor. Shower room and toilet are in a wet room which stinks of dampness. Sink is in the room. Water goes everywhere. Staff are excellent. Gym is strange, but pretty decent. Restaurant decent. I was in the area for work and decided to change hotel due to the room.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quiet with an excellent restaurant (try the fish!), self-service bars, available parking, rooftop terrace (it was rainy and cool but you can tell it is a great space), excellent buffet breakfast, helpful staff. Only thing that disappointed are the hall and stair carpets that need replacing or a heavy-duty cleaning. Rooms were very clean though. Would stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round beautiful hotel with excellent facilities, excellent breakfast, shaded parking and above excellent service from staff who were fantastic - top marks to Alexa, Simon’s and Elena.
Stayed 14 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel - very chic and clean, with great amenities. We loved the room (even though we couldn’t figure out how to turn off the entry light) - stylish, comfortable king bed, excellent shower. The staff greeted us warmly and accommodated an early check in for us. Breakfast (included in our booking) was top rate with a menu to order from. We’d stay here again!
Stayed 1 night in Oct 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
So nearly five star
Friendly attentive staff made me feel very welcome. Tesla charge station was a blessing. Food was really good and educational. Bed was hard and unyielding, otherwise it would be five star
Stayed 1 night in Sep 2019

8/10 Good

Brian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and friendly staff
This hotel is in a good location for access to Ortigia by car. They have free and convenient parking. The breakfast was good, and staff were friendly. Overall the stay was very good. Check in and check out went smoothly with the help of Aleksandra who also advised on nearby beaches.
Stayed 2 nights in Sep 2019

10/10 Excellent

Wendy Chi Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food in the restaurant was very delicious; however, the staff denied our demand for helping us for luggage as they said they are females...
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The hotel is located not tok far from the town center in a quiter area where you can find a couole of bars, restaurants and shops. The hotel itself is really good and the service is excellent.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is brilliant, the check in process is fantastic and the rooms have loads of room. I really enjoyed this hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel very close to town. Rooms have everything you need to make your stay comfortable. The staff were very helful and friendly. Ola stood out, when we contacted the hotel before arriving she gave us tipa about what to see and where to book it and when we arrived looked after us making sure we knew what we were doing .
Stayed 4 nights in Jun 2019

10/10 Excellent

Davide, Toronti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service with amazing breakfast everyone working there is very helpful
Stayed 7 nights in Jun 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great hotel and excellent staff
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The hotel itself is chic with good gym facility but the in-room design is not that intelligent that you will find lots of “design defects”. The staff is very friendly and helpful providing travel tips to Ortigia like parking and restaurants.
Stayed 1 night in Jun 2019

6/10 Okay

Fabian

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Its best days are history, breakfast top notch
Very nice stylish hotel that has seen better days. Not well maintained and not really clean. Exceptional breakfast however! Location is a little outside. 30 minute walk to historic Ortigia or a 8 minute drive
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Tolga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Roger, Mission Viejo, Ca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Breakfast and facilities. However far from everything. One needs a car to stay here!
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and Magical Hotel One
Our last stop during week long Sicily holiday. Service and staff were fantastic ~ especially Laura. We used hotel bikes to go to The Archaeological Park. The Ear of Dionysius was an easy 15 minute ride from the hotel. The spa was a relaxing, cleansing break from trekking. The breakfasts were absolutely top notch. Especially making fresh carrot, celery, apple, ginger and beet juice every morning. And I can’t go without mentioning the pastries. Hotel One is about a 35 minute walk to Ortygia ~ a little magical isle off Sircusa with sites such as the Piazza Duomo, the Temple of Apollo, the Fountsin of Minerva. Restaurants like Sicilia in Tavola are outstanding examples of local cuisine. I would return in a heartbeat💗
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Staff very nice, clean hotel and good gym. Unique vibe and decor in main areas. However, Far from ortigia, in a residential area. Small room, not great bed. Additionally and high charges for use of sauna. Roof terrace basic. Breakfast ok.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but spa is very crowded (hard to find time) and not clear that it is fee based when you book. The fee was 40 euros per person, if I understood correctly. But very nice hotel with beautiful rooms and terraces and roof top.
Stayed 1 night in Sep 2018

10/10 Excellent

Maria

Nice property,very clean room,not very spacious,contemporary decoration,great variety in breakfast,helpful stuff,not very far from the center,with parking for the car
Stayed 1 night in Aug 2018
Response from Dario Vitale (Hotel Manager) on Sep 10, 2018
Dear Maria, how pleasing was to read your review. Thanks. Dario

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would return
Helpful staff, location a bit out the centre but not too far
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and comfortable. Just a little bit from center of town. Had to walk at least 2 miles to most places or taxi that Cost €15 Euro in average.
Stayed 7 nights in Jul 2018

4/10 Poor

gene, new york

Liked: Staff & service
Disliked: Cleanliness, room comfort
Syracusa
Loud hotel. Room was small. No view at all. Breakfast was excellent! Mold all over in the shower. Fitness was great! Brekfast was excellent! You can make any type of freshly squeezed juices! Will not stay there again. Party hotel on the top floor.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was nice but a bit far away from many of the things you would probably want to see in and around town.
Stayed 1 night in May 2018

8/10 Good

Dalia

Liked: Cleanliness, staff & service
Superb staff make the UNA Experience
The assistance and service by the front desk especially and others was fantastic - went out of their to help and assist. The standard regular double room was a little tight for 2 folks but high ceiling helped ( sink area and luggage storage was limited in size). Nice Sky Lounge area and gym areas. Breakfast was lovely with make to order omelets etc with all the morning foods.
Stayed 2 nights in Jun 2018

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very pleasant
Everything was so dark we could barely see our way to the room...the carpeting needs to be redone and the entire brown theme is not very pleasant. Breakfast was not very good...however, the girls at the front desk were very nice.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It
Great modern facilities, very friendly, professional, and helpful staff. They will ensure you get answers to your questions. Very clean place, delicious breakfast (and dinner available too), artistic design all over the hotel. If you have a car, you will be very close to everything. If you are walking, you are close to pharmacies, restaurants, cafés, fruit and vegetable stores, meat market, local bakery type stores, churches, and more. I cannot describe enough how happy I am my experience there.
Stayed 3 nights in Feb 2018

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Decor, Great Staff
Love the decor. Team was very very friendly. We had an issue with our booking but was handled very well. Great hotel would definitely stay again if in Siracusa.
Stayed 2 nights in Feb 2018

8/10 Good

Karwn, Windsor, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, amazing staff
Lovely hotel, with amazing staff that couldn't do enough for us. Breakfast was really good, with food cooked fresh to order. My only criticism is that it's quite a way out from the main part of Ortigia and that made it inconvenient to get to and from. Taxis were expensive too and greatly differed in price, so made it very unpredictable and sometimes costly if you got the wrong driver.
Stayed 7 nights in Aug 2017
Response from Dario Vitale (GM) on Oct 12, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anna, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, cool hotel with a great breakfast
The hotel has a cool city break vibe. Everything is modern. The breakfast is superb. There's a broad range of pastries, a blender so you can make your own juice plus a breakfast chef to cook a hot breakfast. The best thing about the hotel is the staff. They're all incredibly upbeat and helpful. My husband had quite a serious accident while we were on a day trip. The staff at the hotel helped make the room safe for him to use, they organised a taxi to drive us to the relevant medical appointments and found us some food in the middle of the night. all the while smiling and joking. Their help and enthusiasm meant we still enjoyed our stay despite the circumstances.
Stayed 2 nights in Aug 2017

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern fun hotel
Fantastic stay, really nice rooms, and great breakfast. Walking distance from many points of interest.
Stayed 1 night in Jun 2017

10/10 Excellent

Ade, Westcliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, would return
First impressions of the Hotel were great and everything else matched that first impression. Friendly and helpful staff, clean, well appointed and all mod cons room. I only ate breakfast at the hotel (out in the evening) and that was varied and plentiful. Great gym with modern and mixed equipment for cardio and muscle work. I didn't get to use the spa (too busy exploring) but I took a peak and it looked great. I read a review before I went and someone said it was a hike from the station (it's about 2km) but that's no distance in a cab or on a bike (there is a bike scheme in the town) but I didn't mind the walk. My only nit pick would be its in the middle of a typically Italian residential area but then that's Italy for you. From the sublime.....the price I paid was great too.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Romantic Getaway
The spa was amazing - very relaxing. The staff were very friendly and helpful.