4/10 Poor
Julita
Mar 11, 2024
Ibis hotel is only for one or two nights stay My room when I got there was cold and I didn’t know how to turn on thermostat. The receptionist was not helpful at all Bed has very thin uncomfortable mattress. Hard pillows but nice warm covers. No coffee machine or kettle. Free coffee machine downstairs but that coffee was too bitter for my taste. Only one kind of tea. Bathroom and towels were clean. The problem was shower. Water temperature change too often. I was getting cold shower or burn with a really hot water. Because there was only one toilet paper I asked for extra one. Cleaning lady told me the hotel doesn’t allow extras. Same thing with the box of tissue. Air in the hotel room had very weird funny smell all the time. Chairs in the room are plastic and very uncomfortable to sit for a long time. I did decide to have breakfast once. Foot didn’t look appetizing /taste wasn’t good. Like every hotel, it was buffet style. The problem was the way they spread the dishes. To reach something behind your sleeve could easily touch the first row of the dishes. Stuff in the hotel wasn’t friendly or helpful. One time they move somebody next to my room. This man had the party to 4 o’clock in the morning. When I complain next morning, they told me security was checking on them. It wasn’t true because nobody came. I ask Expedia to reach out to property to see if I could get the refund and move out but nothing could be done. I choose the hotel for it location.
Julita
Stayed 10 nights in Feb 2024