Ratings based on 740 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Families
by A verified traveler from ihaho

Disappointing

Posted Aug 3, 2014
Location: restaurants and shopping
choose this hotel for swimming pool for 2 nights but the water was so dirty the first night so did not go in. then the pool was closed the next 2 days of our stay, no luggage racks, we had to make several trips to collect our bags.
3 out of 5
by A verified traveler from Silverdale, WA

Did not meet my expectations

Posted Aug 1, 2014
Pros: I liked the large suite.
Cons: Room service.
Location: Lots of restaurants, a mall and shopping within walking distance.
The hotel was very clean overall. However, receiving room service was a chore. There were days when my room was not cleaned and when I called and was told they would be up nobody came. On others it was only partially cleaned up. At the very least I expect wash cloths and towels to clean up with. The bed was rock hard and very uncomfortable. On a positive note, the climate control in the room worked very well. Also, the breakfast was a fantastic Best Western breakfast. I would not recommend this hotel based on the spotty room service and the comfort of the bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

very pleasant

Posted Jul 31, 2014
excellent hotel. excellent service. extremely friendly staff.
3 out of 5
by A verified traveler from CA

Hmmmmm?

Posted Jul 30, 2014
Elderly woman walks around the hotel; dont know who she is but it felt like she was a stalker cause she stares at u. Maybe its me but i felt uncomfortable. She was there at breakfast time everyday and even when we were having drinks at the bar she was there. Weird
1 out of 5
by A verified traveler

Front desk personnel are the worst...

Posted Jul 21, 2014
Not satisfied...the front desk personnel should take a class about costumer service..
2 out of 5
by A verified traveler

Bad experience

Posted Jul 20, 2014
Pros: Breakfast
We checked in and were told the pool was closed. It was completely green! This was such a disappointment to our kids. There was mold growing in our shower. I informed the front desk. She said she would have housekeeping come up but they never showed. The walls are extremely thin! I listened to our next door neighbors talking from 12:30-2:30a.m. Don't stay here!
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Nice hotel, easy Hwy on/off.

Posted Jul 20, 2014
Pros: A plus is an indoor pool. Located close to stores & lots of restaurants.
Cons: AC works well but is loud.
Location: Near hwy = close to where you want to go - Tacoma, Seattle, South Ctr Mall, Bellevue, Mt Rainier. Large city means avoid commuter traffic if you can.
Friendly, helpful staff; super clean room & common areas, no signs of wear & tear.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Nice and safe

Posted Jul 20, 2014
It was really good very clean hotel and location is really useful easy access to freeway and big shopping area next door. Only I don't like electric power which is standing on parking lot I love breakfast everything fresh and good taste Coffee is amazing Internet connection is strong we never lost it.we enjoy our time Another important thing beds are comfortable and straight .night time quiet no people or mechanic voice Around hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad, but not great

Posted Jul 18, 2014
Overall, it wasn't terrible. However, we got there 45 minutes after check in and our room still wasn't ready. After about 5 minutes they found a room that was ready and checked us into that one. The breakfast was simple and the food wasn't great. But if you want a quick bite and hot coffee, it will do.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great hotel, but too far from downtown

Posted Jul 17, 2014
This is great hotel, unfortunately it is very far from Downtown Seattle and the cab fare was 67 dollars! I wanted something close to the airport after arriving at Pier 69 from Victoria B.C. and flying back home at 5 in the morning. They do have free shuttle to the airport, but getting there on a cab was not a smart move.