Reception
Check availability

Reviews of GuestHouse Enumclaw

2 out of 5
GuestHouse Enumclaw
1000 Griffin Ave, Enumclaw, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 273 out of 664 reviews" "
Rating 8 - Good. 264 out of 664 reviews" "
Rating 6 - Okay. 66 out of 664 reviews" "
Rating 4 - Poor. 36 out of 664 reviews" "
Rating 2 - Terrible. 25 out of 664 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to enjoy an evening walking around Enumclaw.
Stayed 1 night in Apr 2024

6/10 Okay

brad

Traveled with partner, Traveled with pets
Room was a little dirty. Had us a second floor room knowing we had a pet. No elevator for disabled.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restauraunt attached was very good with excellent prices and very convenient!
Stayed 2 nights in Mar 2024

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant on property Continental Breakfast
Stayed 1 night in Mar 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
The “manager” was horrible and really lacked customer service. The housekeeping workers were knocking on the door at 8am and came back again at 9am knocked and entered without stating who she was and my mate was only in under clothes and the manager said “well I can’t do anything because they were doing their job”
Stayed 3 nights in Mar 2024
Response from Guest Relations on Apr 5, 2024
Dear Stephanie,We're sorry to hear that you didn't have a good time with us. What you have described is far from the experience we want our guests to have and please know that the privacy of our guests is of the utmost importance to us. All of your comments will be discussed internally and we'll make improvements where necessary. Should you wish to discuss your comments further, please do not hesitate to reach out to us offline. Thank you, and we hope you'll consider giving us another chance soon.

2/10 Terrible

Gayle

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I chose this property because they would accommodate pets and I have a 10 lb Shih tzu. I was frankly disappointed that everything was in need of an upgrade. CHEAP!!! From the paper thin sheets to the sad queen comforter on a king size bed to the toilet paper that scratched your butt when used. I went to the drugstore to replace toilet paper so I could use the facilities. The staff was friendly enough, but it wasn’t enough to overcome all the other flaws. I’ve used Expedia many times without this kind of problem. I’ll be a little reluctant to go through Expedia in the future.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 3, 2024
Dear Gayle,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon.

10/10 Excellent

SHANON

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy, the staff was great.
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Stayed 2 nights in Feb 2024
Response from JG on Mar 16, 2024
Dear Jennifer, We are very sorry to hear that you did not enjoy your recent stay. We would love to know what things lead to your stay not being a pleasant one as we do our best to provide a comfortable stay for all of our guests. We greatly appreciate all feedback both positive and especially the negative because it lets us know the areas we can improve upon. We hope that you give us the opportunity to improve and make your next stay a great one.

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a comfortable place to stay. Easy access. Friendly, helpful staff Second year staying here and will be back next year.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again! Great stay!
Stayed 1 night in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value
Stayed 1 night in Feb 2024

10/10 Excellent

CHEN

Stayed 3 nights in Feb 2024

10/10 Excellent

Kerry, PORTLAND

Stayed 1 night in Feb 2024

10/10 Excellent

Xtal

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place that is convenient for travel up to Crystal Mountain. Restaurant in hotel is good but also lots of options nearby.
Stayed 1 night in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service
Guesthouse was a nice place to stay. Convenient for making the short trip to Crystal Mountain Resort for skiing
Stayed 1 night in Feb 2024

10/10 Excellent

ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town
Stayed 1 night in Feb 2024

10/10 Excellent

Shailen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! they have maintained it well and the staff was informative and friendly. I loved the set up of the place and was really comfy. The hot water was instant which was nice. Rooms were very comfy and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for business, this was the best room I've stayed in over the last 5 years. Very clean and comfortable!
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and quiet
Stayed 1 night in Jan 2024
Response from JG on Feb 8, 2024
Thank you for your review! We're glad you enjoyed your stay!

10/10 Excellent

Mansa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff/Front Desk were very kind, I experienced excellent customer. Second time here, its been chill each time.
Stayed 1 night in Feb 2024

10/10 Excellent

LaDonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times. They have been wonderful to deal with and the staff friendly. We've not had any problems there so not sure what the "customer service" would be like. My bet it would be handled in a timely manner. I recommend if you are looking to stay in Enumclaw.
Stayed 1 night in Feb 2024

4/10 Poor

Sarah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very dirty. There was hair all over the floor and some sort of brown residue on the bathroom door.
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 9, 2024
Dear Sarah,The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.

10/10 Excellent

Julia

Liked: Cleanliness
close to downtown shops an restaurants and convenient to the free bus to Crystal Mountain, this recently refreshed motel offered a comfortable place to rest. The complimentary breakfast had pretty broad offerings and was a great added value as we refueled for a second day of skiing!
Stayed 1 night in Jan 2024
Response from JG on Mar 21, 2024
Thank you for your review! We're happy to hear you enjoyed your stay with us and that it was a comfy one! We hope we'll get to see you again on your next ski outing!

8/10 Good

Vishal

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. The bedding was older but okay. Area was very good walkable to dinner and desserts. I would stay there again
Stayed 2 nights in Jan 2024
Response from JG on Feb 8, 2024
Thank you for leaving us a review. We're glad you enjoyed your stay and our convenient location next to shops and dining.

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JG on Feb 2, 2024
Thank you for your review!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, comfortable bed, awesome breakfast
Stayed 1 night in Jan 2024
Response from JG on Feb 8, 2024
Thank you for your review! We're happy to hear you enjoyed your stay!

10/10 Excellent

Rie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from JG on Feb 2, 2024
Thank you for the review!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closest town to Crystal Mountain.
Stayed 3 nights in Jan 2024
Response from JG on Feb 8, 2024
Thank you for your review!

8/10 Good

Mang wan

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from JG on Feb 2, 2024
Thank you for your review! Hopefully we can make your next stay an even better one!

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears to be an older property where the rooms have been nicely upgraded. Room was really clean, quiet, had everything you need. The check in and check out staff was knowledgeable, helpful, cheerful. Super nice, easy process. The breakfast was open at 6AM on a weekend, much appreciated. Plenty of options for a light meal available. I will be back.
Stayed 1 night in Jan 2024
Response from JG on Feb 2, 2024
Thank you for such a kind review! We're very happy you enjoyed your stay with us from the rooms to the staff and we look forward to seeing you again!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JG on Feb 2, 2024
Thank you for your review!

6/10 Okay

Verified traveler

Ski stay
Guest House is a good place to stay when skiing Crystal and not wanting to spend too much money on lodging.
Stayed 3 nights in Dec 2023

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JG on Feb 2, 2024
We're happy to know that you had a great stay! Thank you for the review and we hope to see you again soon!

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from JG on Feb 2, 2024
Thank you for the perfect score! We're glad you enjoyed your stay!

10/10 Excellent

Leticia

Stayed 2 nights in Dec 2023
Response from JG on Feb 2, 2024
Thank you for the great review!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities
Response from JG on Feb 8, 2024
Thank you for your review!

10/10 Excellent

Mr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodations and centrally located to the downtown area. Under 1 mile walk to all the restaurants, shops, breweries. Super clean and awesome customer service.
Stayed 3 nights in Sep 2023

8/10 Good

THOMAS, marlborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive 24-hour staffing
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always such a pleasant place to book with and stay. The restaurant has good food and good service. Breakfast with the room
Stayed 1 night in Nov 2023
Response from A Friendly Staff Member on Dec 4, 2023
We're happy that you enjoyed your stay here! Thank you for your review and we hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Breakfast is limited. Convenient to have a restaurant inside it. Staff friendly.
Stayed 2 nights in Nov 2023
Response from JG on Dec 10, 2023
Thank you for the great review!

10/10 Excellent

Brady

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. Staff was friendly, and rooms were nice!
Stayed 4 nights in Nov 2023
Response from GH Staff on Dec 4, 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Laurie, Auburn

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are great. Doing a good job with the repainting.
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Wonderful staff! Mike, Jessica, Gib Dated but clean. Very spacious king bed room. No elevator. Be aware evening parking can be a challenge because of popular Mexican Restaurant inside the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A Friendly Staff Member on Dec 4, 2023
Thank you for the great review!

4/10 Poor

Neville

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Midnight Cleaning?
A nice clean and comfortable room. I would give it a better rating if we weren't awakened at 12:36 AM by someone who said they were there to clean the room. That has never happened to me anytime and we travel a lot. Managment did confirm that they did work there and went to the wrong room.
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 8, 2023
Dear Neville,We are glad you enjoyed our clean, comfortable rooms. However, we regret any confusion and inconvenience regarding our housekeeping service. Rest assured, we will look into this matter and ensure we uphold our high-quality hospitality values. Down the line, we hope you consider returning for a more seamless experience.

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from GH Staff on Dec 4, 2023
Thank you for the great review! We're glad you enjoyed your stay!