Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
Nice hotel and rooms. Only problem was we had to leave at 3:45 am for a flight and when we went to use the shower and bathroom sink, there was no hot water. I called the front desk twice and no one answered. Not a fun way to start the morning. When we went to leave the hotel, no one was at the front desk or any where to be seen so I was unable to let them know of the problem.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Melbourne, Australia

Nice Hotel - Great Staff!

Posted May 11, 2015
Pros: Close to shopping and easy access to the highway making it a convenient location for us to stay.
Location: Located in Federal Way, great shopping and eating options near by.
Arrived after a 20 hour flight from Australia. Expedia had made a mistake with my booking, contacted reception on a busy Wednesday night when the hotel was full, they couldn't move us however they did make us as comfortable as possible they gave us Hilton Honours Platinum snacks etc to make our stay better. The following morning we received a phone call that the hotel was upgrading us to a suite due to the mistake with the booking by Expedia. They addressed an issue that clearly wasn't there problem, kept us informed and resolved our issue. I have stayed at this hotel four previous times and each time the staff have made my experience great, in particular the after hours staff on reception and security who greeted us by name every time. The hotel is clean, modern and quiet and I couldn't strongly recommend this hotel enough!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Posted Apr 29, 2015
Took three times to get the room I reserved but finally got it and enjoyed the stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom everett

Bday weekend

Posted Apr 27, 2015
Really nice place to stay. Its clean and I would stay there again and will tell people to stay there....
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Close To I-5

Posted Apr 22, 2015
Very nice staff, a variety for the got breakfast and plenty of restaurants and stores within 2 miles of the hotel. This is my third time staying and this is the only hotel I will continue to stay at.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane, WA

Best Hotel in Federal Way, WA

Posted Apr 14, 2015
Pros: Very comfortable, great breakfast, wonderful staff
Cons: I wouldn't change a thing.
Location: There is a mall 2 blocks away and lots of other shopping across from the mall. The mall had a group of movie theaters if you wanted to see a movie.
This was probably one of the best hotels I've ever stayed at. The staff was very friendly and accommodating. Our room was wonderful. The breakfast was very good and a little different. each day. There were great restaurants all around the hotel and shopping was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Most helpful and friendly staff ever!

Posted Mar 31, 2015
Pros: Friendly and extremely helpful staff, comfortable bedding, ample room size, cleanliness.
Cons: Slight improvements to cooked breakfast options would be appreciated and there was a slight stuffy odour in the room.
Location: Great variety of restaurants and shopping options. Conveniently located close to I-5 for easy access to other areas.
The hotel staff were the most friendly and helpful I have ever come across. We enjoyed our stay immensely, from the cleanliness, ample sized room and kitchenette facilities to the complimentary breakfast and pool facilities. We were really made to feel welcome and comfortable. The staff were quick to help us in any way they could and we did ask often!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom OR

great location for swimming meet

Posted Mar 28, 2015
staff was exceptional and very friendly. we enjoyed our stay. rooms were clean and housekeeping was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

One of the newer hotel chain in Federal Way

Posted Mar 18, 2015
Great after a room change to another room away from the freeway. New facility and rebranded Hampton Suite with modern suite rooms. Friendly and helpful staff.
5 out of 5
Recommended
for Families
by A verified traveler

Good spot 15 minutes from Tacoma Dome

Posted Feb 24, 2015 on Hotels.com
Staff at front desk was excellent and I felt very secure in your hotel