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Reviews of Holiday Inn Express Tacoma South Lakewood, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tacoma South Lakewood, an IHG Hotel
11751 Pacific Hwy SW, Lakewood, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 937 reviews" "
Rating 8 - Good. 293 out of 937 reviews" "
Rating 6 - Okay. 82 out of 937 reviews" "
Rating 4 - Poor. 40 out of 937 reviews" "
Rating 2 - Terrible. 36 out of 937 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kennia on Apr 17, 2024
Hello CindyWe appreciate your feedback, thank you so much for staying with us.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kennia on Apr 17, 2024
Thank you Michael. We appreciate your feedback and we look forward to have another opportunity to serve you again soon. Sincerely, Kennia Asca General Manager

8/10 Good

Reden, Pottstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty remote control. Bathroom door looks old.
Stayed 2 nights in Mar 2024
Response from Enecie on Apr 8, 2024
Hello Reden,Thank you for reaching out to us.I do apologize about the dirty remote control and were sorry to hear that our bathroom door didn't meet your expectations.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay right off the freeway. The parking lot felt safe, the staff was nice and breakfast was decent. The room was clean and the beds were comfy with soft sheets. You will hear the freeway though depending on your rooms location.
Stayed 1 night in Mar 2024
Response from Enecie on Apr 1, 2024
Thank you so much for taking the time to respond and share your experience on your recent stay.We apologize for the inconvenience that the freeway noise may have caused. On your next stay we can assign you to a room that away from the freeway. feel free to let the front desk know.Thank you

8/10 Good

Rodney M.

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff. Clean. Downside was the location. Looking out the window, dirty field next to the property. Train horns multiple times during sleeping hours. When we went to eat at The Denney's restaurant next door, a hood man was walking back and forth in front of the restaurant, approaching customers.
Stayed 1 night in Mar 2024
Response from Enecie on Mar 28, 2024
Hello Rodney!Thank you for your wonderful review!We hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite little spot
Stayed 1 night in Jan 2024
Response from Enecie on Mar 20, 2024
Thank you so much for you nice feedback!We greatly appreciate it!We hope to see you again soon!

10/10 Excellent

Deanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Enecie on Mar 2, 2024
Thank you for your feedback!

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from Enecie on Mar 23, 2024
Thank you for you feedback! We appreciate it!

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, only thing I did not like was the pool. A little smaller than anticipated. But other than that it was great.
Stayed 1 night in Feb 2024
Response from Enecie on Mar 2, 2024
Thank you for your feedback!I do apologize about our pool not meeting your expectations.

8/10 Good

Lisa

Traveled with family and small children
The staff here are amazing The breakfast was pretty good The beds are super comfy It’s hard to find a place to sit in the general hotel area that doesn’t have a massive tv with news broadcasting Also the pool is in need of some love Not overly attractive I actually was turned off from going in although my partner and 7 year old daughter went in
Stayed 2 nights in Feb 2024
Response from Enecie on Feb 29, 2024
Dear Lisa,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 Good

Brittany

Stayed 1 night in Feb 2024
Response from Enecie on Mar 23, 2024
Thank you so much for your feedback!

10/10 Excellent

Margarett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great breakfast
Stayed 1 night in Feb 2024
Response from Enecie on Feb 21, 2024
Thank you so much for taking the time to tell us about your experience with us during your stay. We appreciate your time and effort!We hope to see you again!Thank you.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great service and clean hotel. Breakfast was good but pancake machine didn't work during our stay.
Stayed 2 nights in Feb 2024
Response from Enecie on Feb 21, 2024
Thank you so much for taking the time to tell us about your experience. I do apologize that the pancake machine was not working during your stay. Next time you are planning to stay with us, please let me know and reach out to me so I can do something for you on your next stay here with us.Kind regards,Enecie SalcedoFront Office SupervisorHoliday Inn Express & Suites Tacoma South - Lakewood11751 Pacific Hwy SW, Lakewood WA 98499d 253.582.7000 f Enecie@seahx.com

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Enecie on Feb 21, 2024
Thank you so much for your feedback!

8/10 Good

janet

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel staff was great! The hotel carpet was sticky. It was convenient and had a decent pool area.
Stayed 1 night in Feb 2024
Response from Enecie on Feb 20, 2024
Dear Rebecca Zaklan,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD.I would like to start by apologizing to you for the inconveniences you faced during your stay.We apologize about the carpet.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or enecie@seahx.com.Sincerely,Enecie Salcedoenecie@seahx.com

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024
Response from Enecie on Mar 23, 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Lilia

Staff very nice and accommodating
Stayed 1 night in Feb 2024
Response from Enecie on Feb 18, 2024
Thank you so much for your feedback!We hope to see you again!

10/10 Excellent

Tonya, Boring

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2024
Response from Kennia on Feb 12, 2024
Hello TonyaWe appreciate your review, thanks so much for staying with us.

10/10 Excellent

CHUNG WON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Enecie on Jan 25, 2024
Thank you so much for you feedback!We look forward to serving you soon!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are top notch! The room was perfect for my family. Even the pull out bed was comfortable.
Stayed 1 night in Jan 2024
Response from Enecie on Jan 22, 2024
Thank you so much for your kind feedback!We are glad that you enjoyed your stay with us!

6/10 Okay

Danielle

Traveled with family and small children
The rooms are a bit dated. Couldn’t control the heat or air conditioner. Both the pool and room itself were very cold. Breakfast was very good.
Stayed 1 night in Jan 2024
Response from Enecie on Jan 22, 2024
We apologize for the inconvenience that you experienced. We hope you give us a chance to serve you again!

6/10 Okay

George

Liked: Staff & service
Friendly staff efficient
Stayed 1 night in Jan 2024
Response from Enecie on Jan 15, 2024
Thank you for your nice feedback!We look forward to seeing you again!

8/10 Good

Robert M Little

Stayed 2 nights in Jan 2024
Response from Enecie on Jan 25, 2024
Thank you so much for your feedback!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Clean.
Stayed 1 night in Dec 2023
Response from Enecie on Feb 3, 2024
Thank you so much!We are glad you had a good time!

10/10 Excellent

Nathaniel

Stayed 2 nights in Dec 2023
Response from Enecie on Jan 22, 2024
Thank you so much for giving us 5/5!!We are glad you enjoyed your stay with us.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Enecie on Jan 22, 2024
Thank you so much for giving us 5/5!!We hope to see you again soon!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
This is an older hotel but it was very well kept and clean. The staff was amazing. Everyone was friendly, professional and very helpful. The breakfast station was stocked, organized and always neat and clean. The hot food was fresh and tasty. This was my first stay in an IHG Holiday Inn Express for over 20 years and was pleasantly surprised.
Stayed 2 nights in Dec 2023
Response from Kennia Asca - General Manager on Dec 30, 2023
Pamela, thank you for your positive feedback, we appreciate your support.

10/10 Excellent

Ree, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn’t like, the hotel staff was very pleasant the hotel smelled good unlike the one across the way. Loved how decorative the lobby was, the beds are comfortable and the dove body was smelled good. Next visit I’d love to see plant base, vegetarian or vegan breakfast served along with those who don’t meat or eggs. Thank you all for making my stay pleasant
Stayed 2 nights in Dec 2023
Response from Kennia on Jan 2, 2024
Dear Ree, thank you for your valuable feedback, we hope to see you again in the future.

8/10 Good

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Some trash around parking, couch area of room was a bit dusty, things a little dated. Pool was cold. The breakfast offering was wonderful. Staff was super friendly and very accommodating. The people smoking right outside the door coupled with the overwhelming fragrance at the front desk was too much for my Asthma and Had multiple asthma attacks while we stayed for two days. Overall a good experience.
Stayed 2 nights in Dec 2023
Response from Kennia on Dec 30, 2023
Misty, thank you for your feedback, we are sorry for the inconvenience, we'll ensure to address this issue accordingly.

10/10 Excellent

Beth

Stayed 2 nights in Dec 2023
Response from Kennia Asca - General Manager on Dec 30, 2023
Beth, thank you for your valuable feedback, we hope to see you again in the future

10/10 Excellent

Kaleena

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms.
Response from Enecie on Feb 7, 2024
Thank you so much for you nice feedback!We hope to see you again soon!

10/10 Excellent

Shantel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my birthday thanks for having such great room and breakfast ! (:
Stayed 1 night in Dec 2023
Response from Blanca on Dec 11, 2023
Shantel, we are glad you enjoyed your stay with us. Looking forward welcoming you again in the future.

10/10 Excellent

Diana

Stayed 1 night in Nov 2023
Response from Kennia on Dec 30, 2023
Diana, thank you for your valuable feedback, we hope to see you again in the future.

8/10 Good

Clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kennia on Nov 23, 2023
Clarence, thank you for your positive feedback, we appreciate your support.

8/10 Good

Clarence

Stayed 2 nights in Nov 2023
Response from Kennia on Nov 23, 2023
Clarence, thank you for your positive feedback, we appreciate your support.

10/10 Excellent

Melinda

Traveled with partner
Had a great stay!
Stayed 1 night in Nov 2023
Response from Kennia on Nov 21, 2023
Melinda, thank you for your positive feedback, we appreciate your support.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Blanca on Nov 20, 2023
David, we are glad you enjoyed your stay with us. Looking forward welcoming you again in the future.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Araceli on Nov 16, 2023
Thank you! We hope you enjoyed your stay.

2/10 Terrible

SHAUNTAL

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The heat did work well it keep going cold I got a Jacuzzi that didn't get used it to was to cold to enjoy Very disappointing
Stayed 1 night in Nov 2023
Response from Kennia on Nov 12, 2023
Shauntal, thank you for your feedback, and we are sorry for the inconvenience. We would welcome the chance to speak with you more about your stay, please contact us at 253-5827000.

8/10 Good

Clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marlene on Nov 7, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023
Response from Kennia on Nov 2, 2023
Thanks so much for your feedback, we really appreciate it.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this location to be very convenient and the room was comfortable. Staff very courteous. Would stay there again.
Stayed 10 nights in Oct 2023
Response from Marlene on Oct 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
Stayed 1 night in Oct 2023
Response from Marlene on Oct 29, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite properties
Stayed 1 night in Oct 2023
Response from Marlene on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Monty

Stayed 2 nights in Oct 2023
Response from Kennia on Nov 12, 2023
We appreciate your feedback, thanks so much for staying with us.

10/10 Excellent

Shawna, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Everything worked great for our overnight stay.
Stayed 1 night in Oct 2023
Response from Marlene on Oct 17, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cecilia

Business traveler, Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast was more than complimentary! Haven’t had pancakes in years and they were fluffy and delicious! I’m a coffee snob and your coffee was great! Thank you so much!!
Response from Paige on Oct 23, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

CHUNG WON

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks Very Great
Stayed 2 nights in Oct 2023
Response from Marlene on Oct 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Marlene on Oct 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Clean rooms great staff and great breakfast
Stayed 4 nights in Oct 2023
Response from Marlene Front Desk Agent on Oct 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.