Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Classy and comfortable

Posted Jul 15, 2014
Gorgeous building with beautiful glass art. Staff was accommodating, cheerful, and good looking. Food was excellent as far as I am concerned. Easy parking. We stayed over the fourth to get away from the neighborhood bombing raid that takes places every year. Instead of windows shaking and dogs freaking out we enjoyed a quiet super comfortable sleep with breakfast in bad the next morning. We are hooked on Murano.
Comment from Hotel Management
Jul 17, 2014 by Stan, Hotel Management
Robert, Thanks for "Stars" and the great comments and we are glad to have been a refuge for you and your pal. Please join us again soon! Stan Kott, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kailua Kona, HI

Exquisite

Posted Jul 12, 2014
The atmosphere is very welcoming, art work is really modern. Night life there's live music playing. The comfort of our room was very pleasant, clean, and enjoyable. The staff are really nice and accommodating especially when my flight came in a few hours earlier than check in time.
Comment from Hotel Management
Jul 17, 2014 by Stan, Hotel Management
Dear SaraLee, Thank you for taking the time to provide us with some feedback. I am glad to hear your visit was enjoyable and that you had a chance to catch one of our local favorites: "The Kareem Kandi" jazz band, who are often here on Thursday evenings. We hope you'll visit us again sometime soon. Stan Kott, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood, WA

Worth the short stay

Posted Jul 7, 2014
Pros: Convenience, location, quality, spacious room.
A real treat for my daughter and I after enjoying the fireworks at Commencement Bay in Tacoma. Courteous staff. Artwork eye-catching. Upgrades all over the place, yet blend in to an overall feel of quality. We'll be back.
Comment from Hotel Management
Jul 10, 2014 by Stan, Hotel Management
Dear Thomas, Thanks for the great feedback and I am happy to hear that you and your daughter had an enjoyable visit. I am glad also that you had a chance to enjoy the artwork and other amenities that we have to offer. The biggest compliment that we can receive is hearing that "We'll be back..." so thank you for that! Stan Kott, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pacific Grove CA

So beautiful and comfortable

Posted Jul 2, 2014
Pros: The glass, the nice light in the room, the freaking awesome view out the window.
Cons: Just those pesky elevators. I think that's what they were dong -- improving them -- so one was closed.
Location: Don't know, this was a conference so I didn't get out much. Had a great time though!
Loved everything about this hotel, including good green consciousness ( small recycle bin in the room, 3 choices on eco-maid service). The only issue was that one elevator was out and the group I was with found that inconvenient (I'm one of those wackos who takes the stairs up & down for the cardio benefit). The glass collection was fantastic, really added to the whole experience.
Comment from Hotel Management
Jul 5, 2014 by Stan, Hotel Management
Thanks for the 5-star review Joan. We really appreciate your feedback and I am happy that you had a great experience while attending your conference. Hopefully, you'll have an opportunity to return sometime in more of a "leisure-mode" so that you can take advantage of all the activities and sights that Pierce County and Tacoma have to offer. Until then, thanks again. Stan Kott, General Manager
4 out of 5
Recommended
for Couples
by Jeffrey

Posted Jun 23, 2014
The hotel was nice in a nice area. Close to things downtown and only 12 minute taxi to Emerald Queen Casino.
Comment from Hotel Management
Jul 1, 2014 by Stan, Hotel Management
Thanks for the feedback Jeffrey. Please join us again soon! Stan Kott, General Manager
5 out of 5
Recommended
for Business Travelers
by MrSaynomo from Worldwide

This Hotel Rocks !!!

Posted Jun 18, 2014
Pros: The Glass Blower theme that was on display
Cons: Nothing
Location: Its Seattle there plenty of stuff to do.
I check in on a night that they were sold and and they upgraded me to the Premium Morris Suite on the 25th Floor The Suite was amazing and the Detail of the Glass Blower was tremendous.
Comment from Hotel Management
Jun 19, 2014 by Stan, Hotel Management
Wow, thanks for the positive feedback! I am glad that my team was able to accommodate you and that you enjoyed the upgrade. Please join us again soon. Stan Kott, General Manager
3 out of 5
Recommended
for Everyone
by Wendy from Washington

nice hotel but not very much to do in the area

Posted May 27, 2014
we had a nice day it was present but its there is not very much to do in the area
4 out of 5
Recommended
for Everyone
by A verified traveler

Worst waiter ever

Posted May 21, 2014
The waiter at breakfast was the worst ever can't call his total lack of service poor as there wasn't any service finally had to flag down a waitress from the other secton to get our cheque no coffee or anything from our guy. Very noisy hvac
Comment from Hotel Management
May 28, 2014 by Stan, Hotel Management
Thank you for sharing your experience and please accept my apologies for the service deficiencies that you endured. Typically, we are much better than that and I do hope you'll give us another try. Stan Kott, General Manager
4 out of 5
Recommended
for Everyone
by Celso from Lawrenceville, Ga

Great location

Posted May 19, 2014
I had a terrific experience at the Murano. I am very grateful to the staff because I left a jacket and pair of pants hanging in the closet. I called, they found them and shipped them to my home address the next day. Super Service. Thank You!!
Comment from Hotel Management
May 20, 2014 by Stan, Hotel Management
Dear Celso, Thank you for the nice feedback about my staff and how they were of assistance to you. I will share your remarks with them as well. Much appreciated. Stan Kott, General Manager
3 out of 5
by Martin from Seattle

Overpriced

Posted May 13, 2014
You are paying for the nice lobby and artwork. But once in your room they forgot to include comfort. The beds were average at best, and the tv is not worth watching. I think 4 stars is too high once you include the room. This is a $120 room not $180.
Comment from Hotel Management
May 20, 2014 by Stan, Hotel Management
Dear Martin, Please accept my apologies for your less than satisfactory experience. We do have a wide variety of rooms and suites with many designs and furniture lay-outs. If you were to give us another opportunity to serve you, I am sure that we could find something more to your liking. I do hope that we will have the opportunity to serve you again in the future. Stan Kott, General Manager